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Suppression Lists 

​A suppression list is a list of phone numbers that should not be contacted for various reasons. This list could include numbers of individuals who have requested to be placed on the "do not call" list, those who have previously asked to be removed from the calling list, or those who are c

campaign management

Service

Voice

Knowledge Base Article

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Compliance Management with Suppression List

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Audience Stream widget

The Audience Stream widget is a tool that provides a consolidated view of audience profiles across various social media platforms. It displays a range of audience data such as social profile name, profile handle, profile bio, followers count, following count, posts count, and influencer score, depen

Insights

Audience Stream Widget

Knowledge Base Article

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Types of Widgets

RS
Integration Reporting Dashboards

Integration Reporting widgets give a brief overview of the usage of all the supported third-party software integrations in Sprinklr Advocacy. For example: Slack, MS Teams, MS SharePoint, Yammer. ImportanceThese dashboards allow admins to understand how well they are able to reach advocates outside t

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Analytics/Reporting (Advocacy)

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Enable Smart Responses

Enabling Smart Responses for your brand allows agents to leverage AI-driven suggestions to enhance response efficiency and consistency. By activating this feature, customer care teams can receive real-time, contextually relevant response options, saving valuable time and improving overall service qu

Service

Knowledge Base Article

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Smart Responses

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What is Debug Log?

OverviewDebug logs can provide administrators with helpful insights into the bot's performance, areas for improvement, and any shortcomings by conducting a thorough analysis.Benefits of Debug LogDebug logs assist bot admins in obtaining useful insights into the bot's performance by:Documen

Service

Knowledge Base Article

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Testing Bot Workflows

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Dual Axis widget

The Dual Axis widget is a type of graph that displays two sets of data on the same plot, with each set of data having its own Y-Axis. This allows you to compare two different types of data that have different units of measurement, scales, or ranges. The Dual Axis widget can be customized with differ

Insights

Dual Axis Widget

Knowledge Base Article

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Types of Widgets

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Dual Axis Multiple Metrics widget

The Dual Axis Multiple Metrics widget, similar to the Dual Axis widget, is a type of graph that displays two or more (up to 4) sets of data on the same plot, with each set of data having its own Y-Axis. This allows you to compare two different types of data that have different units of measurement,

Insights

Dual Axis Multiple Metrics Widget

Knowledge Base Article

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Types of Widgets

RS
Manage Naming Conventions: Share, Edit, Clone and Delete

Note: Sharing, Editing, Cloning and Deleting Naming Conventions require specific permissions. Contact your Workspace Admin if you do not have the required permissions. 1. Click New Tab. Under the Marketing Tab in Sprinklr Marketing, navigate to Plan > Planning and Reuse > Naming Conventions. ​

marketing

Knowledge Base Article

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Naming Conventions

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Create an Image Type Post in Advocacy

Image Type posts are the type of posts that contain an Image that was explicitly added by the publisher using either the Digital Asset Manager or by manually uploading the image from the computer. How Media Type (Image/Video) posts are different from Link Type The most striking difference between a

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Content Curation

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Area Spline widget

An Area Spline Widget is a type of chart that is used to display a time series of data, where the data points are connected by a smooth curve that fills the area under the curve.The area spline widget consists of a series of data points plotted on a Cartesian coordinate system, with the x-axis repre

Insights

Area Spline Widget

Knowledge Base Article

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Types of Widgets

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Automatic Delete Posts On Asset Expiry

Sprinklr provides you the ability to automatically delete live social posts associated with expired contracted assets. This capability is currently supported for Facebook, Twitter, and YouTube. Enable Automatic Deletion Of Posts On Asset ExpiryClick the New page icon  and select Assets under Sprink

DAM - SES

post delete

social

Social - SES

+1

Knowledge Base Article

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Advanced Capabilities

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What are Announcements?

Announcements help in one-to-many conversations by making it quick and easy. A supervisor sends an update to all the agents with just a few clicks - making the flow of information very smooth and efficient. Along with sending the announcement, supervisors also view status of the announcement which t

Service

Knowledge Base Article

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Announcements

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Topic Analysis widget

Create a Topic Analysis widget to visualize and drill down on keywords relevant to your brand.The Topic Analysis widget can help you visualize the distribution of common words and topics used in messages by your brand and your competitors. Topic Analysis widget provides a great way to see the share

Topic Analysis Widget

Insights

Knowledge Base Article

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Types of Widgets

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Configure Rules to Auto-Respond to Messages

Users can now configure Inbound and Queue Rules with the action to auto-respond to accounts you have received the message from. Using this rule, you can immediately respond to customers who engage with your social media accounts at any time. These can be used to send auto-responses for non-business

module:rule-engine

Publishing - SES

automation

Outbound Message

+7

Knowledge Base Article

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Automation in publishing

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Outbound Supervisor Persona Overview

Supervisor Console 2.0 is a comprehensive digital headquarters that enables supervisors and managers to efficiently monitor and manage the activities of their agents in a call center environment. It is a one-stop solution for all the tasks and activities for the Supervisor. Supervisor Console 2.0 so

Service

Knowledge Base Article

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Overview of simplified Outbound Supervisor experience

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Title widget

The Title widget is a visualization widget that displays a title or heading for a specific section or page of the dashboard. It is typically used to provide context and information about the data being presented on the dashboard.A Title widget can be placed at the top of a dashboard page or section

Insights

Title Widget

Knowledge Base Article

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Types of Widgets

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Convert Text Assets to Canned Response via Macros

You can convert any Text Asset to Canned Response in the Asset Manage using macros. In this way, you will be able to bulk convert multiple text asset as the canned response. Similarly, if you wish you can bulk convert multiple canned responses as a text asset. Thus, Asset Macros allow you to create

experience:space

DAM - SES

Mark Text Assets as Canned Response

article:howto

+8

Knowledge Base Article

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Advanced Capabilities

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Share to Facebook in Advocacy

You can share Links, Images, and Videos (as posts, reels, albums, and stories) from the Sprinklr Extend mobile app to your Facebook personal profile. You can share it on your Facebook Feed or stories from the Extend app.  Advocates can even share Links, Images, and Videos (as posts, reels, albums) f

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Content Sharing

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Add Guest Users to Projects

OverviewGuest User access allows you to provide external users access to your Projects for feedback, review, transparency or other reasons. An external user is anyone outside or within your organization without access to a Sprinklr product seat. Guest users have limited access to Project Management

PM_POPULAR_2

PM_PORTFOLIOS_2

marketing

PM_TASK_TIMELINE_VIEW_2

+5

Knowledge Base Article

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Manage Projects

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Smart Word Cloud widget

The Smart Word Cloud visualization, similar to a Word Cloud, is a graphical representation of text data in which the size of each word indicates its frequency or importance within the text. The more frequently a word appears in the text, the larger it appears in the word cloud.To create a Smart Word

Insights

Smart Word Cloud Widget

Knowledge Base Article

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Types of Widgets