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Android - v12.1.0

This article walks you through the step-by-step process of integrating Sprinklr Messenger (Live Chat) with your Android mobile app.​Note: Before you begin, note the following requirements:Sprinklr Messenger requires a minimum Android API level of 24.Sprinklr Messenger for Android supports compileSdk

Service

Knowledge Base Article

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Older Versions

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Gallery Editor

Navigate to the Gallery Editor From Gallery Management, double-click on the Gallery preview.Overview of the Gallery Editor#TermDescription1Designer TabCustomize design experience through standard WYSIWYG controls. Change layout, card type, etc. Your Gallery will dynamically up

experience:space

Display - SES

release:N-A

gallery data tab

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Knowledge Base Article

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Gallery

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On-Demand Case Summary

Using Sprinklr AI+ in Care Console, it is possible to instantly produce a case summary of the text-based communication between a customer and the brand upon request without having to read the full conversation. The summary provides a concise overview of the conversation, highlighting key points and

case summary

ChatGPT

Care Console

Service

Knowledge Base Article

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Agent Assist

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Creating Data Masking Templates

The Data Masking Templates feature enables you to create and apply predefined templates that automatically mask sensitive information in survey responses. These templates support compliance with data privacy regulations and help prevent unauthorized access to personal data. As an admin, you can easi

Sprinklr Insights

Insights

New Article

20.10

Knowledge Base Article

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Security Features

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Google DV360 Ads Reporting Metrics

Leverage this detailed list of all DV360 metrics available in Sprinklr's Ads Reporting to operate the reporting dashboard better. Below is a list of all DV360 metrics, along with their descriptions.DV360 Metric NameSprinklr Metric NameDescriptionActive View: % Measurable ImpressionsGoogle DV360

marketing

Knowledge Base Article

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Metrics

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Standard Analytics on Text Question Types

Text analytics enables the quantification of open-ended data by identifying key phrases and assigning them to relevant categories. These categories are structured in a hierarchical and interrelated manner. The complete set of these categories, organized by their levels, is called a taxonomy.Note: Du

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Standard Analytics

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Add an SMS Hub Account

In Sprinklr, you have the option to add an SMS Hub account to facilitate outbound messages. With this feature, you can conveniently send messages to your target audience through SMS.Enablement note:To learn more about getting this capability enabled, please work with your Success Manager.Key Feature

Service

Knowledge Base Article

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SMS Hub

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Sprinklr Insights: 17.4 Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below, or you can click on a

17.4 Release Notes

Post 17.1 Changes

17.4 New Features

Modern Research New Features

release_note

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v17.4.0 (April)

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Predictive Dialers

Definition: A predictive dialer is an automated outbound calling system designed to enhance contact center efficiency by automatically dialing numbers and connecting successful calls to available agents. It operates as a type of contact-first dialer, wherein calls are initially dialed to customers,

Sprinklr Service

20.10

Service

Updated Article

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Knowledge Base Article

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Dialers

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Mapping Configuration Screen for Voice Cases

You can map the source headers to the Sprinklr destination fields using the Mapping Configuration screen. Determining which fields from the source will be mapped to which fields in Sprinklr is an essential stage because each entity has certain standard fields that aid the Sprinklr system in creating

marketing

Insights

social

Service

Knowledge Base Article

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Mapping Configuration Screen for Voice Cases

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Amazon Ads Reporting: Metrics and Dimensions

Sprinklr has seamlessly integrated Amazon Sponsored Ads Reporting into its platform, enhancing your ability to analyze data for sponsored campaigns. This new feature supports Sprinklr's strategic growth into retail advertising, beginning with Amazon. To help you make the most of this integratio

marketing

Knowledge Base Article

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Amazon Sponsored Ads Reporting

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Action Plan

Action Plans help you capture insights generated across Sprinklr as structured, trackable items that can be assigned, shared, and monitored over time.Often, insights from dashboards, widgets, alerts, or survey responses are viewed briefly and then forgotten. Action Plans address this gap by transfor

Sprinklr Insights

Updated Article

26.4

Knowledge Base Article

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Action Plan

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Add a SSO Service Providers

Sprinklr provides you with the ability to log in to multiple platforms acting as the identity provider for various service providers.  Step 1: To Add an SSO Service Provider Click the New Tab icon . Under the Governance Console, click All Settings&

experience:space

Insights

social

Service

+10

Knowledge Base Article

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SSO

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Add a Trustpilot Account

Adding a Trustpilot account in Sprinklr allows your team to engage, publish, report, and monitor your brand's Trustpilot account from the Sprinklr platform. To learn more about getting this capabil

experience:space

article:howto

social

product:platform

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Knowledge Base Article

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Trustpilot

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Sprinklr Social: 18.2 Capabilities and Enhancements

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below or click on a Product title to 

18.2 Updates for Social Engagement & Sales

18.2 Release Notes

18.2 Capabilities and Enhancements

18.2 Release Notes for Social Engagement & Sales

Knowledge Base Article

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v18.2 Winter Release (February)

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Auto Translation of Messages in Case Stream

Care Console automatically translates customer messages, allowing agents to interact with their customers in their native language. In Care Console, you can view the auto-translated messages in the language of the logged-in user.​For example, English agents will be able to read and respond to Spanis

26.1

Sprinklr Service

Service

26.1.1

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Knowledge Base Article

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Publishing Functionalities

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Refining Surveys Using AI-Powered Question-Level Suggestions

Question-Level Suggestions in Sprinklr Surveys help you identify and resolve potential issues within your survey. By analyzing the structure and content of your questions, they provide targeted feedback to improve clarity, relevance, and overall design. This ensures your surveys are optimized for be

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Survey Refining

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Twitter Capabilities and Limitations

In this article, we will cover the capabilities and limitations of Twitter within the Sprinklr platform.Twitter General Capabilities and LimitationsFunctionalitySprinklr Space SupportedSprinklr Mobile SupportedNotesPublish PhotosYesYesMaximum allowed size - 5 MBYou can publish up to 4 photos in a si

social

Knowledge Base Article

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Capabilities and Limitations

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Frequently Asked Questions

This article consists of some commonly asked questions regarding Facebook capabilities and limitations in Sprinklr.Please check Facebook Capabilities and Limitations for any general doubts & queries.​1. Can we publish stories on facebook as well?No, it is an API limitation as of now.​2. How many

social

Knowledge Base Article

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Getting Started - Facebook

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User Communication Elements

​OverviewUser Communication Elements are components within the Guided Workflow Canvas that enable direct communication with users as they navigate a workflow. These elements are designed to convey important messages, updates, or instructions, enhancing the user experience and guiding them through ea

Service

Knowledge Base Article

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Guided Workflow Canvas