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Frequently Asked Questions

This article consists of some commonly asked questions regarding Facebook capabilities and limitations in Sprinklr.Please check Facebook Capabilities and Limitations for any general doubts & queries.​1. Can we publish stories on facebook as well?No, it is an API limitation as of now.​2. How many

social

Knowledge Base Article

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Getting Started - Facebook

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Twitter Capabilities and Limitations

In this article, we will cover the capabilities and limitations of Twitter within the Sprinklr platform.Twitter General Capabilities and LimitationsFunctionalitySprinklr Space SupportedSprinklr Mobile SupportedNotesPublish PhotosYesYesMaximum allowed size - 5 MBYou can publish up to 4 photos in a si

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Knowledge Base Article

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Capabilities and Limitations

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Toggle Node Execution Tracking

The Toggle Node Execution Tracking feature lets you monitor how often specific nodes are executed during chat and voice interactions. It provides detailed reporting metrics to help analyze conversation flows and optimize process performance.​Accessing Toggle Node Execution TrackingPerform the follow

Sprinklr Service

New Article

20.10

Service

Knowledge Base Article

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Node Execution Tracking

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What Can Cause X Ad Accounts to Deactivate?

Sprinklr uses access tokens, which are provided by social channels, to connect to your accounts. When an access token expires or becomes invalid, you must reconnect your social account to Sprinklr (see Re-Add a Deactivated Account in Sprinklr). Doing this generates a new token. Each social network h

marketing

Knowledge Base Article

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Troubleshooting & FAQs

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Configuring IAM Roles for S3 as Source

The Unified Data Connector module allows you to configure an S3 bucket as a source using IAM roles, ensuring secure data sharing without exposing AWS Access Key ID and Secret Key. IAM roles can be configured to connect Unified Data Connector with the S3 bucket. This article consists of the following

marketing

Insights

social

Service

Knowledge Base Article

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List of Supported Connector Types

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AI Tracking Engine

The AI Tracking Engine Report for contact drivers aids in tracking success rates and failures of the AI model, testing configurations, simplifying debugging, and providing continuous monitoring of contact driver detection.The AI Tracking Engine Report belongs to the Conversational Analytics Report

Service

Knowledge Base Article

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Detailed Report Glossary

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Generating Personalized Links Using Transactions

This feature allows you to create personalized, trackable links for each transaction, enabling targeted survey distribution based on individual customer interactions. By utilizing transaction metadata, every customer receives a unique link tailored to their specific experience.These unique transacti

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Personalised Links

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Dialer Selection during External Transfers

Sprinklr Voice now allows agents to select a dialer during external call transfers. This article provides information on the behavior of dialer selection and call flow during an external transfer in Sprinklr Voice. Key CapabilitiesAgents can select a dialer when transferring calls externallyAdmins c

Sprinklr Service

New Article

20.10

Service

Knowledge Base Article

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Dialer Selection

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What are Media Stories?

As a PR professional, it is critical to identify and stay on top of crisis events happening around your brands, competitors, campaigns, etc., and often in these cases, time is of the essence. Traditionally, a PR professional would have to go through each and every published article to understand whi

Insights

Knowledge Base Article

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Media Stories

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Team

1. Creates a new teamEndpoint: POST /paid/governance/create/teamRequest Body :FieldTypeRequiredDescriptionorganizationIdStringYesUnique ID to identify the organizationnameStringYesThe display name of the organizationteamIdStringYesUnique ID to identify the teamuserListListYesUser Object:email is man

marketing

Knowledge Base Article

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Governance

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Conversational AI Persona Application

OverviewA new enhanced & simplified packaging for end-to-end creation and management of chat & voice bots, helping brands reduce time to market.Conversational AI Persona App offers a simplified UI with an onboarding guide & out-of-the-box offerings, helping brands reduce time to market.

Service

Knowledge Base Article

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Conversational AI Persona Application

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Design the Experience (Earned Content)

Overview After setting up Engagement Dashboards, curating content, and tagging posts, you're ready to begin creating the Gallery itself. First, you'll start with adding a Gallery and then you will move on to editing the appearance and feel. Create a GalleryClick the New Tab icon  and selec

experience:space

Display - SES

article:howto

release:N-A

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Knowledge Base Article

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Gallery

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Record Manager Types, Views, and Density

This article describes the fields that needs to be filled in the Record Manager page to create a Record Manager in Entity Studio​​​This table explains the fields of Record Manager.Fields Definition Record Manager Name The name of the Record Manager.API Reference ID Unique, code-friend

Knowledge Base Article

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Record Manager Types, Views, and Definitions

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X (formerly Twitter) Reporting Updates

X Insights Track Deprecation X will be deprecating InsightsTrack metrics from 1st August, 2023. These metrics provide real-time data for reporting metrics. In addition to the InsightsTrack metric, the following additional metrics will also be deprecated as these metrics were copied from your respect

social

Sprinklr Social

20.10

Social - SES

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Knowledge Base Article

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Report on X activities

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Mapping Configuration Screen for Live Chat

You can map the source headers to the Sprinklr destination fields using this screen. Determining which fields from the source will be mapped to which fields in Sprinklr is an essential stage because each entity has certain standard fields that aid the Sprinklr system in creating the entities in Spri

marketing

Insights

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Service

Knowledge Base Article

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Mapping Configuration Screen for Live Chat

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Home Page Widgets

My Evaluation MetricsThis widget gives an overview of the evaluation metrics assigned to the Quality Manager. Metric/DimensionDefinitionTotal AllocatedTotal evaluations assigned to the QMPending EvaluationsTotal evaluations pending on the QMPending Re-EvaluationsTotal Re-evaluations pending on the Q

Service

Knowledge Base Article

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Homepage

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Generate a Call Summary Using Sprinklr AI+

​One of the most essential functions of any after-call work is to take the summary of the call. This ensures that all vital information from a call is captured and documented. It also facilitates better communication and collaboration between the stakeholders of the organization. Organizations can p

Sprinklr Service

Service

Updated Article

26.4

Knowledge Base Article

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Generate a call summary using Sprinklr AI+

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Create Custom Entity

​​​Custom Entities are User-defined entities created to model business-specific data such as Transactions, Appointments, Products, Loyalty Cards, or Configuration Tables. To understand more about entities refer to Entity Studio - An Overview article.Accessing Entity ManagerFrom the Launchpad, click

Updated Article

26.4

Sprinklr Platform

Knowledge Base Article

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Create Custom Entity

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Survey Logics Introduction

Survey Logic allows you to create dynamic, personalised surveys by applying rules or conditions that guide the flow based on respondents' answers. By using logic, you can tailor the experience for each participant—ensuring only relevant questions are shown. This results in a more streamlined, engagi

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Survey Logics

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Sprinklr Service: 20.7.1 Release Notes

Sprinklr Service unifies customer experiences across voice, digital, and social channels. This release delivers advanced capabilities, enhancing efficiency and enabling businesses to craft consistent interactions across all touchpoints. Here are the key features included in Sprinklr Service's latest

marketing

Insights

social

Service

Knowledge Base Article

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20.7.1 Patch (1st Aug '25 Onwards)