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Defining Skills and Proficiency levels

Skills refer to any specific abilitiy or area of expertise that is characteristic to a group of agents. For example, in a laptop manufacturing company, a group a customer support agents may have the expertise in dealing with Battery related queries while the other group may have that in Software rel

Service

Knowledge Base Article

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Basics of setting up Unified Routing

RS
Date Range Filter on a Reporting Dashboard

Learn how you can limit the results on a dashboard by using the Date Range filter.In reporting dashboards, you have the ability to define the date range or duration to filter the results on the dashboard to the data that falls in a specific date range. For example, on a reporting dashboard, you want

Date Range Filters

Service

Knowledge Base Article

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Configure Reporting

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Text widget

The Text widget is a visualization widget that simply displays formatted text in a textbox form.The widget provides various standard formatting functionalities, including text formatting, Fonts, and the option to insert an image. It can be used to display a message or note on the dashboard.To create

Text Widget

Insights

Knowledge Base Article

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Types of Widgets

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Date Range filter on the Reporting dashboard

Learn how you can limit the results on a dashboard by using the Date Range filter.In Reporting Dashboards, you have the ability to define the Date Range or duration to filter the results on the Dashboard to the data that falls in a specific date range. For example, on a dashboard, you want to check

Date Range Filters

Insights

Knowledge Base Article

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Date Range Filter

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Checklist for Tasks 

In many cases it is not feasible to have multiple tasks as different steps as one task might have certain steps of completion, hence the ability to have a checklist for certain tasks with multiple steps.  How does it work? A task can be created by clicking on “Publishing options” from the task bar p

marketing

Knowledge Base Article

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Tasks

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How Supervisors Manage Slot Requests

Supervisors can review agents’ slot requests on a request dashboard to approve or reject requests based on staffing needs.Navigate to the request dashboard in the WFM Module.Check the slot requests in different columns depending on the slot type.Click on the review button to approve or reject reques

Service

Knowledge Base Article

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Slot Management

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How to Setup DCO in Sprinklr

Dynamic Creative Optimization (DCO) utilizes creative optimization capabilities (Dynamic Creative) from Meta, Google, and TikTok to automatically test various ad creative variations and present the most effective combinations to your audience. In Sprinklr, you can automate DCO using personalized fee

marketing

Knowledge Base Article

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Setting Up Sprinklr DCO

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Snapchat Ads Pixels

About Snap PixelSnap Pixel is a tracking tool offered by Snapchat that allows advertisers to measure the effectiveness of their ads and better understand how users interact with their website or app after clicking on a Snapchat ad.​Snap Pixel works by placing a small piece of code on the advertiser&

marketing

Knowledge Base Article

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Advanced Snapchat Capabilities

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Multi-Channel Nailed Up on VoIP

Compliance OverviewIn some geographic locations, local regulations stipulate that outbound calls must originate from the location (Session Border Controller) where the agent is seated, emphasizing the need for compliance. However, inbound call agents have more flexibility in their location.SolutionT

Service

Knowledge Base Article

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Nailed Up Connection

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What are Skills and how to use them ?

For a brand, it is important that every customer query should be resolved in the least possible time and with maximum customer satisfaction. A customer expects that his/her query should be sent to an agent who has adequate knowledge and experience to resolve the issue faced by the customer. Unified

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Knowledge Base Article

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Unified Routing Overview

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Who can benefit from Supervisor Console?

Supervisor Console is a powerful monitoring tool to keep a close 360 view of your team. While the direct supervisor uses it effectively to manage agents and their performances, managers and heads across the hierarchy can leverage this console to monitor and analyze critical KPIs across their complet

Service

Knowledge Base Article

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Introduction to Supervisor Console

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How to make clean IVRs

Call Another Flow NodeOften certain subflows are frequently required in many IVRs. For example - if multiple IVRs are configured in such a way that all require some standard inputs like language, phone number etc every time. In such cases it is most convenient to make a seperate IVR for these repeti

Knowledge Base Article

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How to Setup Business Logic

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How to Take Actions based on AI Creative Insights using Rules

Users can now pause ads containing unenriched creative that is not brand-compliant using the Rule Engine. This feature utilizes a new field called 'Enrichment Status', which includes two parameters at the ad variant level: Creative Insights: Logo PresentCreative Insights: Brand PresentThe

marketing

AI-Powered Creative Insights

Knowledge Base Article

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Advanced Use Cases

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X Dark Posts

This article will cover the capabilities of publishing and engaging on X Dark Posts. These dark posts don’t appear on a brand’s timeline but they can be very useful for promotion. What is X Dark Post?Dark posts are created when you create ads or use paid promotion. There are no organic dark posts be

social

Twitter

channel:twitter

Dark Post

Knowledge Base Article

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Advanced capabilities

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What is Ads Campaign QA Checklist?

Eliminate the risk of off-brand advertising with an automated QA Checklist.

marketing

ADS_CHECKLIST_POPULAR

Knowledge Base Article

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What is QA Checklist?

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Add Call

The Add Call feature allows agents to include another participant such as a colleague, supervisor, or an external number in an ongoing customer call. It is used for conference calls, involving the customer, the primary agent who intially received the customer's call, and a secondary agent who was ad

Sprinklr Service

Service

Updated Article

26.4

Knowledge Base Article

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Add Call

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Create a Dialogue Tree

A dialogue tree is a logical design for a conversational journey. It defines the sequence of a conversation with a virtual agent based on the questions the bot asks and the various replies a user provides.The dialogue tree consists of various nodes that can be linked to create a conversation based o

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Rushi Test Temp

Knowledge Base Article

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Dialogue Trees - Overview

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Campaign - Content Strategy Tab

About the Content Strategy TabYou can view the Content Strategy associated with the Campaign, from the Campaign details window.The Content Strategy tab of a Campaign compiles and organizes the Messages and Assets that make up a campaign’s content strategy in one comprehensive overview. Here, you can

campaign management

marketing

Content Strategy Tab

Knowledge Base Article

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Introduction

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New Disclose Video Content Options in TikTok

Overview To promote transparency and build trust between TikTok users and advertisers, creators now have the option to disclose when content shared via Stories or Posts is branded. This setting can be enabled when promoting a brand, product, or service. Starting August 22, 2025, specific parameters

Publishing - SES

social

Social - SES

Knowledge Base Article

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Advanced capabilities

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Create, edit and publish a Dynamic Image Template

With dynamic image templates, you can change the way product images are displayed in your campaigns, and use it across multiple products.Dynamic Image Template is an effective tool when it comes to creating assets to be shared or published on various channels. This tool gives you a platform where yo

Dynamic Image Asset

DAM - SES

Dynamic Asset

social

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Knowledge Base Article

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Manage assets