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What are Entities?

OverviewEntities are nouns that customers use, such as product names or colors. However, entities can also be values like email addresses, serial numbers, or the last four digits of a credit card. These entities are detected from the data using a model that employs POS (part of speech) dependent rul

Service

Knowledge Base Article

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Setup Entities

RS
Enable Google Analytics in Advocacy

Google Analytics provides you insights into how users find and use your website. With Google Analytics, you can track return on investment (ROI) for your online marketing. This integration enables you to connect your social efforts to your google analytics dashboards and measure the effectiveness of

Tracking ID

Google Analytics

Advocacy - SES

social

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Knowledge Base Article

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Reporting (Advocacy)

RS
Survey Report

Overview:The Survey report contains all the related time stamps and KPIs related to survey, customer profile info and a holistic data of all instances from when the survey was sent to customer to when customer responded and submitted the survey.​Key Details​Data Aggregation and Filtering Options    

Service

Knowledge Base Article

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Report Glossary

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Reporting Dashboard Usage

The Reporting Dashboard Usage Report is a type of analytics report that tracks how users interact with reporting dashboards within a platform or application. It helps organizations understand who is using dashboards, how often, and in what ways, providing valuable insights into user engagement, adop

Service

Knowledge Base Article

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Detailed Dashboards

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Create new Content Templates

How to create content templates?Click New Content Template in the top right corner of the Content Templates window. Provide a name for your template in the Template Name field.Select the channel for which you are creating the template in the Account Type field. If you want the template available for

marketing

Content Templates

Knowledge Base Article

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Create New Content Templates

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Call Report on Ingested Data

This section is a Lead level report that maps the Lead Events against each lead based on the severity of the event. Every customer record is counted as a separate lead and every customer interest(eg: registration of a customer on a product’s enquiry) is considered as a Lead Event.Values Plotted: Lea

Service

Knowledge Base Article

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Reporting & Analytics

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OpenID Connect SSO

What is SSO?Single Sign-On capability provides the end users an easier way to login compared to the email/password login method. Users can log in to the Sprinklr platform via their company’s enterprise login only, with just a click. For example, for a user, who is logged into their brand’s employee

social

Knowledge Base Article

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SSO

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Persona App Configuration for Care Console

Admins can configure various settings in the Persona App for their Care Console to tailor the interface and functionality to their organization's specific needs. These include options such as Quick Macros, mandatory message previews for certain channels (ensuring agents review messages before s

26.1

Sprinklr Service

20.10

Service

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Knowledge Base Article

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Persona App Configuration

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Case Macro Usage Report

Overview The Case Macro Usage Report serves as a comprehensive record of all macros applied to cases within the system. It captures unique data points for each macro application, including the count of macro usage, timestamps of application, applying agents' details, and case-specific informati

Service

Knowledge Base Article

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Report Glossary

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Callback Report

The Callback Report provides detailed information on all tasks and scheduled callbacks in the Sprinklr system. This Report offers insights into scheduled callback tasks, including granular details such as assignee, creator, due date, and completion status of the particular task. It also covers perfo

Sprinklr Service

Service

Updated Article

26.4

Knowledge Base Article

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Detailed Report Glossary

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Scheduled Exports of the Editorial Calendar

In this article, you will learn how to set scheduled exports from the editorial calendar for repeating time intervals and save time by automating the export process.To Schedule an ExportClick the New Tab icon. Under the Sprinklr Marketing tab, switch to the Marketing section, then click Editorial Ca

Editorial Calendar

marketing

Scheduled Exports

Knowledge Base Article

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Scheduled Exports

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Canned Responses in Distributed

Canned Responses are predefined brand-compliant responses to routine customer questions such as 'how can I add a credit card to my account' or 'how do I apply for a refund'. You can simply document your responses, save these templates as canned responses, and let your agents use them whenever they g

Canned Responses in Distributed

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Social - SES

DST - SES

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Knowledge Base Article

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Engagement (Distributed Admin)

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Record Page - An Overview

​A Record Page is a customizable interface designed to display comprehensive details about a specific entity—such as a Customer, Account, Leads, or Opportunity—in a structured and intuitive layout. It brings together all relevant data, interactions, and actions for a given record into one unified vi

Knowledge Base Article

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Record Page - An Overview

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Ads Settings Roles & Permissions

Ads Roles and Permissions with respect to Ads Settings play a critical role in managing access and responsibilities within digital platforms. This article will explain in detail the permissions for Ads Settings, outlining the specific privileges and controls available to users tasked with managing a

marketing

Roles and Permissions

Advertising

Governance, Securities and Admin Capabilities

Knowledge Base Article

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Ads Settings

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View Deactivated Account and Deactivation Reason in Distributed

In case an account is deactivated, it will be visible to you with a note. In addition, you can also view the reason for which the account has been deactivated. Steps to View Deactivated Account and Deactivation Reason in DistributedLog into the Distributed environment.Click the Profile & Setting

View Deactivation Reason

social

Distributed

View Deactivated Account and Deactivation Reason in Distributed

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Knowledge Base Article

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Governance (Distributed User)

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Take Inputs within Screen

In a guided workflow, you can easily gather input from the user by utilizing input components available on a Screen. These components are designed to collect specific types of information from the user such as text, numbers, radio buttons, picklists, etc. To ensure the accuracy of the data collected

Service

Knowledge Base Article

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Creating a Guided Workflow

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Agent Skill & Profile Mapping Extract

Agent Skill Extract provide detailed information about the agent unique details and agent skills configured within the platform and how these skills are assigned to agents, teams, queues, and routing workflows. These datasets help supervisors, administrators, and workforce managers understand team c

Sprinklr Service

New Article

26.4

Knowledge Base Article

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Agent Data Extracts

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Auditing Connectors

In Sprinklr, auditing connectors is a process that allows monitoring of various connectors and tracking changes to their properties. Connectors in Sprinklr are used to integrate external systems (like social media platforms, CRMs, or analytics tools) with the Sprinklr platform. Auditing these connec

marketing

Insights

social

Service

Knowledge Base Article

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Auditing Connectors

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Configure a rule to send surveys and capture customer feedback

After building surveys in the Survey Builder, you would want to establish the scenarios under which you send survey requests to customers. Automating this process ensures that agent preference does not affect the results you receive and that the feedback you get from customers is unbiased, leading t

Surveys

Service

Rule Engine

Knowledge Base Article

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Sending Surveys

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Ad Variant

PaidApiAdVariant SchemaField NameField TypeDescriptionUpdate SupportedChangeTypechannelIdStringIdentifier for the ad channelNidStringUnique identifier for the ad variantNnameStringName of the ad variantYstatusAdVariantStatusEnumStatus of the ad variantACTIVE, PAUSED, DRAFTYSTATUScreativeTypeStringTy

marketing

Knowledge Base Article

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