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Upload and use custom fonts in Image Editor

Sprinklr provides you the ability to use custom fonts while overlaying text over assets. To do this, you'll have to upload either a .ttf or .woff as a document in  Asset Manager and then you can use it in the image editor. In this article, we will cover steps to add upload custom fonts in asset

DAM - SES

social

Social - SES

Image asset

Knowledge Base Article

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Advanced Capabilities

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Push Notifications in Mobile

Push notifications are messages or alerts that are "pushed" from a server or backend system to a user's device, such as a smartphone or tablet. These notifications are delivered to the device's notification tray or lock screen, even when the recipient is not actively using the as

Service

Knowledge Base Article

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Push Notifications

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Configuration of Secure Forms

On PCI-compliant Sprinklr Live Chat, you can send Secure Forms that allow for sensitive and confidential information to be passed from a customer to an agent within a secure environment. For example, customers might need to provide their credit card information or PII information as a part of an ide

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

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PCI Compliant Secure Forms

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Stacked Bar Widget

The Stacked Bar widget is a type of chart that represents data with multiple categories or groups and compares the total value of each category while also showing the relative contribution of subcategories to that total.In a Stacked Bar chart, the categories are represented by horizontal bars that a

Stacked Bar Widget

Insights

Knowledge Base Article

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Types of Widgets

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Creating a Record Page

A Record Page is a customizable interface in Sprinklr’s Entity Studio that allows you to display and manage all relevant data for a specific entity — such as a Customer, Leads, or Account — in one consolidated view. It is composed of configurable widgets, allowing you to tailor each page to your spe

Knowledge Base Article

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Create a Record Page

RS
API Node in Journey Facilitator

The API node in Journey Facilitator serves as a pivotal link between the platform and external systems, enabling users to seamlessly make API calls. Acting as a bridge, it facilitates communication with diverse entities, such as client databases, third-party vendors (e.g., Shopify, Shiprocket, CRMs,

Service

Knowledge Base Article

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Journey Builder

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Add Task in Kanban View

OverviewThere are multiple ways to add Tasks in Kanban view in Project Management. The first method is using the Add Task button which you can learn more about here. Specifically for Kanban view, you can also add a Task by clicking the + icon on top of each Task stack. Add Task to Kanban Stacks1.

marketing

PM_TASK_KANBAN_VIEW_2

Knowledge Base Article

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Task Kanban View

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Sprinklr v15.2.0 - Sprinklr Service Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below, or you can click on a

experience:space

Modern Care Capabilities

marketing

Modern Care Capabilities and Enhancements

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release_note

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v15.2.0 (February)

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Configuring Care Console for Ticketing Workflow

Agents engage in customer conversations through the Care Console. In the Care Console, when an agent opens a case, they can view all relevant case details to gain context and work more efficiently. The Care Console's widgets, buttons, and data sections are configurable through the Care Console

Service

Knowledge Base Article

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Configure Care Console for Ticketing Workflow

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OneDrive Integration

OverviewSprinklr Project Management and Collaboration can now integrate with OneDrive to simplify asset management and collaboration. You can seamlessly upload media and other assets directly from your OneDrive account to your Projects and Tasks. To enable the OneDrive integration you'll have t

PM_POPULAR_2

marketing

PM_GENERIC_2

Knowledge Base Article

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Marketplace

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Archive/ Unarchive Inbox Notifications

OverviewYou can archive or unarchive notifications in your Inbox to declutter and organize it. This lets you focus on what's most important while still retaining access to archived information when needed. Archive an Inbox Notification1. Click the Inbox icon on your Left Navigation  2. Hover ov

PM_POPULAR_2

marketing

PM_GENERIC_2

Knowledge Base Article

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Inbox

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Overview

What is Social to Live Chat? With this capability, brands can transfer users from social or any other channel to a more secure channel, i.e. Live Chat whenever there is a need to capture personal identifiable information. Brands will be able to send a link to users, clicking on which end users will

Service

Knowledge Base Article

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Overview

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Introducing Audience Conversation Insights

Deep dive on your audience’s evolving consumer preferences and capture direct product feedback via Audience Conversation Insights. In today's data-driven world, businesses and organizations have access to an abundance of information. One of the most valuable sources of knowledge lies in the conversa

Insights

Audience Conversation Insights Report

Audience Conversation Insights

Knowledge Base Article

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Followers Networks

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Hard Masking of PII Content

Hard masking of PII (Personally Identifiable Information) content refers to a technique used to protect sensitive personal data by partially or completely obscuring specific information within a message. PII includes data elements such as names, addresses, social security numbers, phone numbers, and

Service

Knowledge Base Article

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PII Masking

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Inline Editable Table widget

Create an Inline Editable Table widget in Listening for quick actionability.Sprinklr provides you with the Inline Editable Table widget in Social Listening that allows you to make upfront, inline edits to widgets and filter, sort, search, and take bulk actions on the go, imparting quick actionabilit

Insights

Inline Editable Table Widget

Knowledge Base Article

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Types of Widgets

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Defining Skills and Proficiency levels

Skills refer to any specific abilitiy or area of expertise that is characteristic to a group of agents. For example, in a laptop manufacturing company, a group a customer support agents may have the expertise in dealing with Battery related queries while the other group may have that in Software rel

Service

Knowledge Base Article

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Basics of setting up Unified Routing

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How to Configure Smart Ad Rotation Strategy Groups

While creating a Strategy Group, you can configure Smart Ad Rotation for your ads. This allows you to run the best performing Ad Variants for the longest time. You can publish multiple Ad Variants for the same product promotion where you can see the best performing Ads in real-time and have more run

marketing

Knowledge Base Article

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Setting Up Smart Ad Rotation

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Task Third Pane - Overview

When you open a Task in the third pane, you can access in-depth information of the Task including the task overview details and the entities it is associated with.  To navigate to Task Third PaneOpen the My Tasks Dashboard via Production Dashboards. On the Production Dashboards window, hover over

marketing

Task

Workflow Engine

Knowledge Base Article

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Tasks

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Chat Trigger Icon

The Live Chat trigger icon is the clickable icon displayed on your website that users click to start a chat session.Icon LogoYou can choose from 6 predefined icon logos or upload a custom icon under "Image". The 6 predefined icon logos can be found under Styling > Chat Trigger Icon >

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Sprinklr Service

20.7.1

20.10

+3

Knowledge Base Article

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Chat trigger icon

RS
Record Page Layout

The Record Page Builder offers the functionality to add new sections and tabs into a Record Page. The standard default layout for Record Pages is located in the Global Record Pages.Here are some other frequently utilized configurations for Record Page Layouts that may require setup:1. Adding a Coach

Service

Knowledge Base Article

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Configure Case Analytics View