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Interact with Corporate Social Accounts Posts (Advocacy)

Content that is created and curated by a brand to promote its products, services, or values and published on brand's social media accounts are corporate social account posts or brand posts. Admins pull these published brand posts from brand social handles with which advocates can re-engage.Impo

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Content Sharing

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Boosting Recommendations for Organic Posts in the Editorial Calendar within Distributed

The feature identifies which organic posts are most suitable for boosting to increase engagement and ROI. This feature automatically evaluates posts against a set of rules and recommends posts for boosting every six hours. Use CasesA marketing team wants to maximize the reach and engagement of their

Distributed User

social

Boost Recommendations in Distributed

Social - SES

+3

Knowledge Base Article

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Publishing & Calendar (Distributed User)

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Sprinklr Marketing: Patch Changes (18.11.2)

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint.

marketing

Insights

social

Service

Knowledge Base Article

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18.11.2 Patch (Feb 2-7, '24)

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Add Content Source-Question Answer Pairs

​Use this feature when your AI Agent needs to respond to:Custom FAQsQuestions not addressed by other content sourcesSteps to add question‑answer pairsIn the AI Agent dashboard, go to Training Content and select View All under Question‑Answer Pairs.In the Question‑Answer Pairs window, select Add Ques

Knowledge Base Article

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Knowledge Content

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Set up UTM Parameters: Best Practices 

Here are some best practices while setting up UTM parameters for Advocacy.Ensure you add the following 4 UTM parameters in your Advocacy Profile. This will ensure you plot and filter down Clicks data on individual user level, post level and parent post level. Community User ID Consumer Post ID Paren

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Link Click Tracking

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Admin Home Page

The home page is a critical aspect of the Admin Persona for managing and monitoring the activities of all the agents and supervisors within the platform. Upon logging in, Home Page gives a thorough overview of their team's key performance metrics, enabling Admins to quickly evaluate the perform

Service

Knowledge Base Article

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Voice Admin Home Page

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Push Notifications in Mobile

Push notifications are messages or alerts that are "pushed" from a server or backend system to a user's device, such as a smartphone or tablet. These notifications are delivered to the device's notification tray or lock screen, even when the recipient is not actively using the as

Service

Knowledge Base Article

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Push Notifications

SH
Create a Dialogue Tree

A dialogue tree is a logical design for a conversational journey. It defines the sequence of a conversation with a virtual agent based on the questions the bot asks and the various replies a user provides.The dialogue tree consists of various nodes that can be linked to create a conversation based o

Service

Rushi Test Temp

Knowledge Base Article

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Dialogue Trees - Overview

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Create an Image Type Post in Advocacy

Image Type posts are the type of posts that contain an Image that was explicitly added by the publisher using either the Digital Asset Manager or by manually uploading the image from the computer. How Media Type (Image/Video) posts are different from Link Type The most striking difference between a

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Content Curation

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Update customer information

An ACW is a form that an agent needs to fill after disconnecting the call to capture vital information from the call. ACW may include tasks such as taking call summary, updating customer information in the CRM, scheduling a callback, sending follow up emails, updating customer details in the Sprinkl

Service

Knowledge Base Article

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Update customer information

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X Dark Posts

This article will cover the capabilities of publishing and engaging on X Dark Posts. These dark posts don’t appear on a brand’s timeline but they can be very useful for promotion. What is X Dark Post?Dark posts are created when you create ads or use paid promotion. There are no organic dark posts be

social

Twitter

channel:twitter

Dark Post

Knowledge Base Article

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Advanced capabilities

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Publish an Instagram Story via Mobile Publishing

Instagram Stories allows Instagram users to share photos and videos to their "Story" -- which is visible to followers of the user's Instagram account -- and to specific users the Story's sender follows. Like in Snapchat, Instagram Stories are ephemeral, meaning they disappear after 24 hours. This ar

social

Knowledge Base Article

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Publishing on Instagram

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Publish an Instagram Story via Mobile Publishing

Instagram Stories allows Instagram users to share photos and videos to their "Story" -- which is visible to followers of the user's Instagram account -- and to specific users the Story's sender follows. Like in Snapchat, Instagram Stories are ephemeral, meaning they disappear aft

Instagram Story

social

Publish Instagram Story

Knowledge Base Article

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Publish a post to Instagram

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Troubleshooting and Best Practices

Following are some commonly asked questions along with their answers.Q: What happens in reporting if a Checklist or a Checklist Parameter is deleted?A: If a checklist or its parameters are deleted, reporting remains unaffected. Historical data still displays the checklist and its questions with dime

Service

Knowledge Base Article

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Audit Checklist Builder

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Using multiple wildcards in Topic & Themes

Unlock the power of effortless searching with wildcards! Get rid of the hassle of manually including every possible form of a word, dealing with multiple spellings, or accounting for various endings. Our wildcard feature saves you time and effort while providing the flexibility you need to create co

Insights

Wildcards

Single Character Wildcard

Multiple Character Wildcard

Knowledge Base Article

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FAQs and Advanced Use-cases

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Checklist for Tasks 

In many cases it is not feasible to have multiple tasks as different steps as one task might have certain steps of completion, hence the ability to have a checklist for certain tasks with multiple steps.  How does it work? A task can be created by clicking on “Publishing options” from the task bar p

marketing

Knowledge Base Article

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Tasks

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How Supervisors Manage Slot Requests

Supervisors can review agents’ slot requests on a request dashboard to approve or reject requests based on staffing needs.Navigate to the request dashboard in the WFM Module.Check the slot requests in different columns depending on the slot type.Click on the review button to approve or reject reques

Service

Knowledge Base Article

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Slot Management

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Actions in Planner / Editorial Calendar within Distributed

In the Planner or the Editorial Calendar within Distributed, you have options like Configure View Settings, Refresh, and Search in the menu bar at the top of the window. With Configure View Settings, you can choose between different card sizes and types of content or whether to show a time axis, boo

Social - SES

DST - SES

Knowledge Base Article

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Publishing & Calendar (Distributed User)

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How to Transfer Tags from Ads to Ad Comments via Rules

Get more insights into what people are saying about your products and prevent negative sentiments on your posts.​Social networks are the most influential medium for finding inspiration for purchases. However, negative reviews stop 40% of buyers from wanting to use a business, causing a decrease in d

marketing

Ad Comment Moderation

Advertising

Paid Rules Engine

Knowledge Base Article

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Transferring Tags from Ads to Ad Comments

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Guide to Omni-Channel Campaigns

Omni-channel campaigns help business in delivering targeted messages to audience across various channels, such as social media platforms, email, SMS, and more. Apart from leveraging the channel specific strategies it also help in discovering key metrics and performance indicators to monitor, enablin

Service

Knowledge Base Article

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Guide to Omni-Channel Campaigns