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About Tiered Approvals

Tiered approvals allow you to define the steps in an approval workflow. By creating a tiered approval process, you are creating an approval path that a message has to go through before getting published. Users can create sets of approval paths that they can apply directly to the post while publishin

marketing

Approval Workflow

Publishing - SES

Insights

+5

Knowledge Base Article

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Approval workflows

RS
Sprinklr Service: 19.11 Capabilities and Enhancements

Sprinklr Service's latest 19.11 release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints. Here are the key features included in Sprinklr Service's latest release:Knowledge BaseThe followi

marketing

Insights

social

Service

Knowledge Base Article

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19.11 Release (Oct 25-Nov 8, '24)

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Revoked Users in Advocacy

Revoked user is like a Rejected user but unlike rejected user, revoked user can't be reinstated into the program. Inactive users who have not performed any activity in a while can be automated to be assigned to revoked state. Admins can delete Revoked users through the Member Management section

Advocacy - SES

social

Social - SES

Knowledge Base Article

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User Management

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Sprinklr Service: 20.4.1 Release Notes

Sprinklr Service unifies customer experiences across voice, digital, and social channels. This release delivers advanced capabilities, enhancing efficiency and enabling businesses to craft consistent interactions across all touchpoints. Here are the key features included in Sprinklr Service&#

marketing

Insights

social

Service

Knowledge Base Article

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20.4.1 Patch (11th May '25 Onwards)

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SLA Preset Configuration

SLA metrics are used for measuring agent/community manager response times against pre-set objectives (in consideration of business hours, if applicable) to determine brand and employee performance.To Set Up SLA ConfigurationClick the New Tab icon . Under the Sprinklr Social tab, click Reporting with

social

Reporting - SES

Social - SES

Service

Knowledge Base Article

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SLA monitoring

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Introduction to Audience Research

Learn how to use Audience Insights to unlock actionable audience insights to inform your target audience & create relevant content. Audience Insights provides you with the ability to create a holistic view of your audience.Discover: Deep-dive into your target audience by understanding their demo

Insights

Audience Research

Knowledge Base Article

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Introduction to Audience Research

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Configure Knowledge Base for Agent Copilot

Knowledge Base content is one of the core training sources for your Agent Copilot. You can add specific articles or categories and configure them for auto-sync and filtering. Follow these steps to configure Knowledge Base content:  ​In the Knowledge Base section, click Configure. The Knowl

Sprinklr Service

New Article

26.4

Knowledge Base Article

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Data Management

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How to get started with Benchmarking?

Competitive Insights & BenchmarkingCollecting and analyzing competitor data is a time-intensive and often challenging task for brand managers, marketing teams, content creators, and market researchers. These personas face multiple challenges while trying to conduct competitive analysis on social

Insights

Benchmarking

Get Started with Benchmarking

Knowledge Base Article

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What is Benchmarking?

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Sprinklr Knowledge Base

Sprinklr’s unified Knowledge Base helps you deliver a superior self-help experience across the digital channels customers prefer — reducing agent contact volume and empowering customer service teams to leverage proven, consistent information to drive faster resolutions.​You can effortlessly create a

Knowledge Base

Service

Community

Knowledge Base Article

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Introduction to Sprinklr Knowledge Base

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Reporting on Smart Responses

Smart Response uses AI to suggest responses to the agents. The AI learns and recommends suitable responses based on how the brand's agents have replied to customer queries in the past. At any given time, multiple smart responses are suggested to the user, and the user can choose the most suited

Service

Knowledge Base Article

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Module Wise Use Cases

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Approval Paths and Queues Value Realization

Use Opportunity Value Approvals for users who are publishing (including paid content, if applicable). A user, or group of users, has the ability to approve or reject content before it goes live. Make sure all of the conten

marketing

Insights

article:howto

social

+4

Knowledge Base Article

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Queue

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Simplified Widget Builder

The simplified widget builder offers advanced features for creating and managing widgets and dashboards in Sprinklr Social Reporting. It organizes metrics and dimensions into clearly defined categories, addressing specific use cases. The builder also includes an enhanced search that simplifies findi

social

Reporting - SES

Social - SES

Knowledge Base Article

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How to create a new widget

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Why is Youtube important?

YouTube is a popular video sharing platform where users can upload, view, and share videos.YouTube allows individuals, organizations, and businesses to share videos with a global audience. The site supports a wide range of video formats and categories, including music videos, tutorials, vlogs, movie

social

Knowledge Base Article

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Getting started

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How to set up Manual Newsletters?

Hand-pick messages and curate the content for personalized communication.​Manual Newsletters allow you to handpick messages and curate message content to showcase accurate insights and avoid any noise. This ensures more control over newsletter curation. With a manual newsletter, you can create a new

Insights

Knowledge Base Article

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Newsletter setup

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Enable External Publisher in Advocacy

External Publisher empowers Advocates with the ability to create and publish their own content directly to their connected social accounts.  Content being published through the External Publisher on the Advocacy site does not need to be pre-approved by administrators. Advocates can curate and s

Advocacy - SES

social

Social - SES

Knowledge Base Article

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External Publisher Enablement (Advocacy)

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Leveraging Smart Responses to improve average handle time

How to use Smart Responses in Agent Console and Care Console to provide AI-generated brand-compliant responses and improve agent AHT (Average Handling Time).Sprinklr supports the enablement of an AI-generated and trained Smart Response Model to suggest responses to the agents. The AI learns and reco

Service

Knowledge Base Article

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Publishing Functionalities

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Standard Reporting Dashboard

You can use X Standard Reporting Dashboard to learn more about overall trends across your followers and your content’s performance with your audience. You can also view insights for specific posts, stories, and videos you've created to see how each one performed and how people engaged with them

social

Knowledge Base Article

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Report on X activities

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Sandbox Entities

This topic lists the various entities that are supported in Sandbox module. It also provides information on the entities that are supported for Refresh and Changeset. These entities are categorized based on the following Sprinklr products:Sprinklr MarketingSprinklr Marketing (Ads) Sprinklr Insights

26.1

Sandbox Entities

20.10

Updated Article

+2

Knowledge Base Article

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Getting Started

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Mention Pages, Handles, and Profiles in Posts

When publishing content to some channels, you can @-mention other pages, profiles, or user handles from the Sprinklr platform using an @-mention in the Publisher. @-Mentioning pages is a great way to direct Posts, Comments, and Replies to specific users.@-Mention in Quick PublisherIn the Quick Publi

Publishing - SES

social

Social - SES

Knowledge Base Article

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Getting started with publishing

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Profile List Change Node in Journey Facilitator

Within a journey, you have the capability to include users associated with the journey in a profile list and/or remove them from it. This feature enhances your control and flexibility in managing user profiles within your journeys.Imagine you're managing a customer onboarding journey for an e-c

article:howto

Service

stage:final

Knowledge Base Article

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Journey Builder