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Building a Static Flow

Before You BeginEnsure you have an understanding of WhatsApp Flows and the various elements required for their compositionConversational AI Persona Application setupEnabling Flows for Associated Partner Environment and Numbera) Identifying Partner ID:Login: Access your Sprinklr environment using the

Service

Knowledge Base Article

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WhatsApp Flows

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Enable Signature for Distributed Users (Admin)

You can allow the Distributed users to include Signatures in their communications. The signature usually includes content that a user would want to incorporate, irrespective of whosoever the mail/message is being sent to. Signatures may consist of details about the users' designation or professional

social

Enable Signature in Distributed

Social - SES

DST - SES

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Knowledge Base Article

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Publishing & Calendar (Distributed Admin)

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Secure File Transfer Protocol (SFTP) User Sync Guide

Overview Sprinklr Advocacy supports integrating external user data through a Secure File Transfer Protocol (SFTP) workflow. This allows you to upload your files on a scheduled basis, enabling updates to user information, custom fields, and screener questions directly into the Advocacy platform. In t

Advocacy - SES

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Sprinklr Social

Social - SES

Knowledge Base Article

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User Management

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Assigning Roles to Users 

To assign roles to advocates based on their specific persona and responsibilities, on-site admins can empower them with distinct roles such as admin, publisher, and analyst, each equipped with precise permissions Steps to Assign Roles to AdvocatesRoles can be assigned to the approved/ rejected/ pend

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Advocacy User Management

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Self-Service Tools

The self-serve capabilities of Sprinklr empower customers to help themselves with tools and resources to research, evaluate, and make informed decisions about products or services independently, reducing the need to seek help.  Knowledge Base and FAQs: Sprinklr’s self-serve knowledge base and FAQs p

Service

Knowledge Base Article

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Self-Service Options

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URL Shortener in Distributed

The URL Shortener is a tool that reduces the length of your URLs, making them more manageable and aesthetically pleasing. This feature is useful particularly for social media posts where character limits are a concern. When using the URL Shortener in the Publisher, your links will be automatically s

social

Social - SES

DST - SES

Knowledge Base Article

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Publishing & Calendar (Distributed Admin)

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Dynamic Capacity in Omni Channel Routing

Efficient case management is crucial for delivering exceptional customer support. To deliver this, Unified Routing introduces the Dynamic Capacity feature, a powerful tool that reduces the consumed capacity for cases based on their inactivity. By intelligently reallocating resources, organizations c

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Knowledge Base Article

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Additional Use Cases

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Capacity Configuration for Omni-channel Agents

Unified routing allows Channel level capacity configuration where administrators can allocate and manage capacity across multiple communication channels within a contact center or customer service environment. In simple terms, users can set how much capacity should be consumed by each case for that

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Knowledge Base Article

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Setting up Agent Capacity

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Enable Notification Templates in Advocacy

Admin can determine the notification preferences in the Admin Console. As an admin, you can determine whether or not Mobile, Site, and Email notifications will be sent out on specific occasions. You can also enable these notification templates. Here is how notifications are configured in the Admin C

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Platform Configuration

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Open/Close Chat Widget

sprChat('open')This will open up the chat box. It shows the home page or the last page that the user was on before minimizing.window.sprChat('open')​sprChat('close')This will close the chat box. If your application is configured to show the trigger, it will still be vis

Service

Knowledge Base Article

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SDK Methods

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Offline Conversions - Snapchat

The Snapchat Conversions API enables a direct connection from Sprinklr to Snapchat, facilitating the accurate tracking of offline conversion events. This connection is crucial for marketers who want to measure the impact of their Snapchat ads on offline sales and conversions.​Kindly read this Introd

marketing

Knowledge Base Article

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Offline Conversions

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WhatsApp Reply Node in Journey Facilitator

Overview The WhatsApp Reply Node in Sprinklr's Journey Facilitator (JF) allows you to take dynamic actions based on user responses to WhatsApp messages. This feature enhances customer engagement by enabling more personalized and interactive communication flows.This article briefly outlines the

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Knowledge Base Article

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Journey Builder

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Actions on Nodes/Elements in Journey Facilitator Canvas

Multiple Actions are allowed on different nodes or elements in the Journey Facilitator CanvasAdd New Node To add a new node between two existing nodes, click the Addition icon between the existing nodes and select the desired node.Actions on NodesHover over to the top right of any element/node and y

Service

Knowledge Base Article

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Journey Builder

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Group Data in the Editorial Calendar

In this article, you will learn how to Group your data in Editorial Calendar. It can be done normally through the Group By option in the Editorial Calendar. Applying Group By in the Editorial CalendarIn the top right corner of the Editorial Calendar window, click the Group By icon.  Identify th

marketing

Sort Grouping Dimensions

About Editorial Calendar

View Grouped Content

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Knowledge Base Article

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Calendar Actions

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Changes in Smart Bidding Recommendations​

Introduction The Smart Bulb Icon evaluates certain criteria at the backend to identify potential entities for the application of Smart Bidding or Smart Budget Application or both.  Methodology The bulb icon is supposed to identify entities as per various evaluation rules and make recommendations for

marketing

Knowledge Base Article

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Overview

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Sprinklr v16.2.0 - Sprinklr Insights Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below! Navigation TipsRead through the release notes below, or you can c

experience:space

Winter Release 2021

16.2.0

New Capabilities and Enhancements

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release_note

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v16.2.0 (March)

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Sprinklr Release v15.5.0 - May/June/July 2020 New Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below! Navigation TipsRead through the release notes below, or you can click on a

experience:space

Sprinklr Patch Release

May 2020 Patch Releases

New Capabilities and Enhancements

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release_note

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v15.5.0 (May/June/July)

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Social Reporting Changelog

Facebook October 1, 2024Important Update: Changes to the Sprinklr "Followers" Metric Issue: The Sprinklr Standard Metric- "Followers" has been pulling data from the Facebook "Facebook Page Regional Likes" instead of the correct "Facebook Page Follows" value. This discrepancy has caused confusio

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Reporting - SES

Social - SES

Knowledge Base Article

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Reporting glossary

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Headphone Integration in Call Controls

Call controls within Sprinklr can be accessed manually or through integrated headphones. This functionality allows agents to perform various essential actions during calls using headphone controls.We have fully integrated Jabra and Poly Voyager headset functionality with our call controls to enhance

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

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Headphones Integration in Call Controls

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Configuring Stickiness Settings in Queue

Stickiness settings are defined at work queue level and thus for all the cases that get routed to this work queue, same stickiness logic will be applied. Any case that is added to the work queue within the stickiness timeout would be considered as higher priority for assignment, than the other pendi

Service

Knowledge Base Article

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Setting up Skill based routing