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Configuring an S3 Connection

Sprinklr, a unified customer experience management (CXM) platform, integrates with Simple Storage Device (S3) to enable seamless data exchange and storage for customer-related data. S3 serves as a data connector in Sprinklr workflows, particularly for ingesting, storing, and exporting large volumes

marketing

Insights

social

Service

Knowledge Base Article

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List of Supported Connector Types

RS
Guided Workflow Display Components - Asset

OverviewThis feature is designed to streamline the process of selecting and integrating assets directly from a Digital Asset Manager (DAM) into a form or user interface (UI). Here's a more detailed breakdown of how it works: Asset Selection from DAM: This feature enables users to select assets direc

Service

Knowledge Base Article

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Guided Workflow Canvas

RS
Date and Time Field

Date and time field type allows you to enter a date with a specific time from a pop-up calendar. The article outlines the steps to create a Date and Time Field in Entity Studio. Creating a Date and Time Field in Entity StudioNavigate to Launchpad. From the Sprinklr Service tab, click Entity Studio f

Knowledge Base Article

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Fields and Relationship

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How to Bulk Import Ads

Use the Ads Manager to bulk import ads and upload spreadsheets containing information on campaigns, ad set, and ad information.​Importing ad and campaign-related information is an effective way to speed up your campaign process and lets you run a large number of ads within a short period. This featu

marketing

Knowledge Base Article

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Getting Started

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Adding a Microsoft Exchange Email Account

A Microsoft Exchange email account is a type of email account that uses the Microsoft Exchange Server for email communication. Microsoft Exchange email accounts are commonly used in businesses and organizations of all sizes, as well as by individuals who require advanced email and collaboration feat

Service

Knowledge Base Article

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Setting up Email Accounts

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How to Add Notes For Agent from IVR

The Sprinklr IVR (Interactive Voice Response) system includes a node that allows you to add a note to a case or profile. This note contains additional information that is intended for the agent's reference. Adding a note to a case or profile can be useful for providing context, additional detai

Service

Knowledge Base Article

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How to Setup Business Logic

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Quick Replies

OverviewQuick replies in Sprinklr Live Chat provide users with selectable options for faster and more efficient responses. These are particularly useful when the bot asks a question and expects an answer. By creating a quick reply asset with different options, users are prompted to select one of the

Service

Knowledge Base Article

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Rich Text Assets

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Capabilities and Limitations of the Audience Manager

Retargeting custom audiences is an effective way of remarketing to keep your brands in front of bounced traffic after they leave your website. This will help you unlock the full potential of your advertising strategy by reaching the major chunk of users who do not convert right away. In this referen

marketing

Knowledge Base Article

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Troubleshooting & FAQs

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Configure Fetch Appointment Slots Node in IVR

The Fetch Appointment Slots Node in Sprinklr IVR allows you to present available appointment slots to callers in real time. Callers can select a slot using DTMF inputs, making it ideal for callback scheduling, service appointments, or consultation bookings.This guide explains the configuration of ea

Sprinklr Service

New Article

20.10

Service

Knowledge Base Article

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Configure Slot Based Appointment Booking through IVR

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Update Case Details

sprChat('updateConversationContext')This API can be used when we want to update custom fields/context in the middle of an ongoing conversation. Parameters:(every parameter is optional unless marked *):NameTypescript typeDescriptionDefault Valuecontext*StringTMap<string[]>Map of custo

Service

Knowledge Base Article

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SDK Methods

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Suppression Lists 

​A suppression list is a list of phone numbers that should not be contacted for various reasons. This list could include numbers of individuals who have requested to be placed on the "do not call" list, those who have previously asked to be removed from the calling list, or those who are c

campaign management

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Voice

Knowledge Base Article

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Compliance Management with Suppression List

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Use Sampling in Listening

Learn how to apply Sampling on a Listening Topic in order to retrieve a percent sample rather than all results.Samples are used to make inferences about populations. Sampling helps you to collect data from vast mentions and reflect the results quite near to the original population size because they

Insights

Knowledge Base Article

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Topic Management

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Call Details Extract

Call Detail Extracts captures detailed information about every inbound and outbound call handled within a voice channel. This indicates data from a customer perspective, treating each customer call as one and mapping metrics related to that, where every row is governed by a single conversation ID.T

Knowledge Base Article

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Voice Data Extracts

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Quick select pills

OverviewQuick select pills provide users with selectable options for faster responses. They are useful when the bot asks a question and expects an answer. In such cases, you can create a quick pills asset with different options, prompting the user to select one of the possible issues. This functiona

Service

Knowledge Base Article

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Rich Text Assets

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Manage and Share Editorial Calendar Boards

OverviewEditorial Calendar Boards are an efficient way of sorting and organizing your Editorial Calendar to improve efficiency and enhance collaboration. You can easily Lock, Update, Edit, or Share your Editorial Calendar Boards through the Options menu. Edit, Lock or Delete Editorial Calendar Board

marketing

Knowledge Base Article

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Calendar Boards

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Initialize Sprinklr Live Chat

The takeOff method initializes the Sprinklr Messenger Client SDK. This step prepares Live Chat to work based on the type of user using your app. It can be used to initialize the SDK for the following type of users: Anonymous users Authenticated users Authenticated custom users This diagram illust

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Knowledge Base Article

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Initialize Sprinklr Live Chat

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Configure Rules to Auto-Respond to Messages

Users can now configure Inbound and Queue Rules with the action to auto-respond to accounts you have received the message from. Using this rule, you can immediately respond to customers who engage with your social media accounts at any time. These can be used to send auto-responses for non-business

module:rule-engine

Publishing - SES

automation

Outbound Message

+7

Knowledge Base Article

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Automation in publishing

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Sprinklr - Eloqua Integration

OverviewThe Sprinklr - Eloqua connector provides a seamless way to synchronize and exchange profile data between the two systems in a bi-directional manner. With this integration, you can effectively manage and enhance the information of your prospects, leads, and customers from various digital chan

Insights

social

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Knowledge Base Article

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Integration Guides

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Feedback on Contact Drivers

The Feedback on Contact Drivers feature gives the ability to the user to provide feedback on the Contact Drivers detected by AI. It helps in validating if the detected Contact Drivers are correct or not. It also enables effective reporting and tracking of the Contact Drivers feedback. This feedback

Service

Knowledge Base Article

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Maintaining Contact Driver Models

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Unified Analytics Dimensions

Dimension Display NameDescriptionDateThe calendar Date on which the activity occurredDay of the weekThe name of the day of the week on which the activity occurred.Media TypeView your data by the type of media in your ad. Media can include image, video or both image and videoOutbound Post (Unified An

26.1

marketing

20.10

Updated Article

+1

Knowledge Base Article

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Create & Manage