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Actions on Nodes/Elements in Journey Facilitator Canvas

Multiple Actions are allowed on different nodes or elements in the Journey Facilitator CanvasAdd New Node To add a new node between two existing nodes, click the Addition icon between the existing nodes and select the desired node.Actions on NodesHover over to the top right of any element/node and y

Service

Knowledge Base Article

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Journey Builder

RS
Enable Notification Templates in Advocacy

Admin can determine the notification preferences in the Admin Console. As an admin, you can determine whether or not Mobile, Site, and Email notifications will be sent out on specific occasions. You can also enable these notification templates. Here is how notifications are configured in the Admin C

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Platform Configuration

RS
Process Execution Analytics Report

Extensive data points and customer journeys in the IVR can be tracked through the Process Execution Analytics data source in reporting. You can report on the customer journey within the IVR, including the sequence of customer interactions at each conversation level.Metric/DimensionDefinitionCase Num

Service

Knowledge Base Article

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Report Glossary

RS
Social Login

1. Get Social Login By User EmailEndpoint:GET /paid/governance/get/socialProfiles/?userEmail=<email>Description:Fetches a list of social login accounts linked to a given user email.Query Parameters:NameTypeRequiredDescriptionuserEmailStringYesEmail ID of the userResponse: List<Object>[ {

marketing

Knowledge Base Article

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Governance

RS
WhatsApp Reply Node in Journey Facilitator

Overview The WhatsApp Reply Node in Sprinklr's Journey Facilitator (JF) allows you to take dynamic actions based on user responses to WhatsApp messages. This feature enhances customer engagement by enabling more personalized and interactive communication flows.This article briefly outlines the

Service

Knowledge Base Article

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Journey Builder

RS
CTI Multisession Restrictions

Q. Why is it not possible to open both CTI and Sprinklr simultaneously on the same local machine?​A. Here is the reason:Voice calls utilize WebRTC technology for establishing real-time, persistent connections between a browser session and the voice server.When an agent accesses a Sprinklr page (eith

marketing

Insights

social

Service

Knowledge Base Article

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Multisession Restrictions

RS
Offline Conversions - Snapchat

The Snapchat Conversions API enables a direct connection from Sprinklr to Snapchat, facilitating the accurate tracking of offline conversion events. This connection is crucial for marketers who want to measure the impact of their Snapchat ads on offline sales and conversions.​Kindly read this Introd

marketing

Knowledge Base Article

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Offline Conversions

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Support for Bulk Import of Live Chat Cases Using Multi Case Format

A Multi-Case file format is defined for Live Chat cases in addition to a Single-Case format. In a Multi-Case file format, a single zip file contains a metadata file and a message file that corresponds to multiple cases. Here in the metadata file, there are more than one conversation id and multiple

marketing

Insights

social

Service

Knowledge Base Article

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Supported Format for File Based Connectors

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Sprinklr Service: Patch Changes (18.11.2)

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint.

18.5 Release

Sprinklr Service

marketing

Insights

+2

Knowledge Base Article

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18.11.2 Patch (Feb 2-7, '24)

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Configuring Stickiness Settings in Queue

Stickiness settings are defined at work queue level and thus for all the cases that get routed to this work queue, same stickiness logic will be applied. Any case that is added to the work queue within the stickiness timeout would be considered as higher priority for assignment, than the other pendi

Service

Knowledge Base Article

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Setting up Skill based routing

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Reddit Ad Account Permissions

Accounts should be tagged with account properties to place them in the appropriate account groups. Accounts may be shared with the appropriate user groups to permit access to the data. ​Sprinklr PermissionsTo permission an Ad Account to a group of users in Sprinklr, follow these steps: Click the New

marketing

Knowledge Base Article

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Setting Up Reddit In Sprinklr

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Group Data in the Editorial Calendar

In this article, you will learn how to Group your data in Editorial Calendar. It can be done normally through the Group By option in the Editorial Calendar. Applying Group By in the Editorial CalendarIn the top right corner of the Editorial Calendar window, click the Group By icon.  Identify th

marketing

Sort Grouping Dimensions

About Editorial Calendar

View Grouped Content

+2

Knowledge Base Article

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Calendar Actions

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Adding Cases to Queues

Unified Routing in Sprinklr is powered by AI and machine learning algorithms that analyze the content of the message, as well as the customer's history and profile, to determine the best course of action. This ensures that customers receive fast, personalized, and accurate responses to their in

Service

Knowledge Base Article

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Setting up Queues based routing

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Adding Cases to Queues

Unified Routing in Sprinklr is powered by AI and machine learning algorithms that analyze the content of the message, as well as the customer's history and profile, to determine the best course of action. This ensures that customers receive fast, personalized, and accurate responses to their in

Service

Knowledge Base Article

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Setting up Skill based routing

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Add a Trustpilot Account

Adding a Trustpilot account in Sprinklr allows your team to engage, publish, report, and monitor your brand's Trustpilot account from the Sprinklr platform. To learn more about getting this capabil

experience:space

article:howto

social

product:platform

+5

Knowledge Base Article

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Trustpilot

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Enable Google Analytics 4 (GA4)

Note: As of 1st July 2023, Google Analytics (UA) has been sunset, however, we have successfully implemented Google Analytics 4 (GA4) in Sprinklr. This migration will allow us to continue accessing crucial website traffic analysis and user behavior insights.To ensure a smooth transition, please follo

Service

Knowledge Base Article

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Reporting on Livechat

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Sprinklr Social: 18.8 Capabilities and Enhancements

The 18.8 release comes with features elevating cross-platform user journeys through innovative tracks like Automated Media optimization, Multiple Secure Access and more​. Explore features that make user experience simpler, consistent and provide more personalized touch through User provisioning Scre

18.5 Release

marketing

Insights

social

+2

Knowledge Base Article

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v18.8 Summer Release (August)

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What is Ads Campaign QA Checklist?

Eliminate the risk of off-brand advertising with an automated QA Checklist.

marketing

ADS_CHECKLIST_POPULAR

Knowledge Base Article

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What is QA Checklist?

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Add an SMS Hub Account

In Sprinklr, you have the option to add an SMS Hub account to facilitate outbound messages. With this feature, you can conveniently send messages to your target audience through SMS.Enablement note:To learn more about getting this capability enabled, please work with your Success Manager.Key Feature

Service

Knowledge Base Article

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SMS Hub

RS
Support for Import of Live Chat Cases Using Single Case Format

In Single-Case file format, a single zip file contains a Metadata File and a Message File that corresponds to a single Case. Here in the metadata file, there is one conversation id corresponding to one Case. In a Message file, if there are 10 messages corresponding to a single Case, the Message File

marketing

Insights

social

Service

Knowledge Base Article

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Supported Format for File Based Connectors