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How to Apply Macros in Ads Manager

Macros in Sprinklr Marketing (Ads) can be used to make multiple changes to entities with a single click, creating efficiencies in your workflow. You can create, save, and use a variety of macros for different ad entities for various purposes.You can automate manual actions on-demand across several a

marketing

Knowledge Base Article

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Manage Campaigns at Scale

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Adding a Shorten URL in a Publisher

When you want to gain traffic to your post, great content is only half the battle you have won. No matter how much effort you put to make the content user-friendly and shareable, getting the right number of hits and clicks is what matters the most. If the target audience doesn’t click on your post,

experience:space

Adding a Shorten URL in a Publisher

Insights

social

+9

Knowledge Base Article

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URL Shorteners

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Surveys on Community

Surveys are an integral part of obtaining valuable customer feedback and insights, a vital aspect for businesses looking to enhance their products and services. Community product is natively integrated with Surveys feature that allows you to send surveys to users seamlessly and efficiently when they

Service

Knowledge Base Article

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Native Sprinklr Integrations

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Smart Compliance Integration in Quick Publisher

With the integration of AI-powered Smart Compliance for your outbound content via the Quick Publisher, you can ensure your content complies with your brand’s content guidelines, reducing legal risks and maintaining brand integrity.Advantages of Smart Compliance IntegrationLegal and Regulatory Adhere

marketing

Knowledge Base Article

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Content Creation

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Apply and Manage Filters to Inbox Feed (Sprinklr Distributed)

The content that the user sees in any inbox feed can be controlled by the filters applied to that feed. The filters appear to the right side of the feed and allow the user to temporarily filter the feed content. These filters only affect the display for the user who is applying the search filter.

social

Social - SES

DST - SES

Knowledge Base Article

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Engagement (Distributed User)

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Approver Persona App

Brands want to ensure that their outbound content is compliant with the guidelines set up by their organization and thereby protect their brand reputation. Approvers are users within an organization who are responsible for reviewing the outbound content before it gets published and providing feedbac

approver

marketing

Persona Apps

Knowledge Base Article

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Approver Persona App

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Product Insights mentions in Engagement Dashboard

You can configure Product Insights columns within Engagement dashboards to view a stream of message content based on the product or products that you select. You can also set additional parameters to further restrict the message-level data you see.Using a Product Insights column, you can monitor mes

Insights

Knowledge Base Article

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Advanced Concepts

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Canned Responses

Canned Responses are predefined, brand-compliant replies to routine customer questions such as "How can I add a credit card to my account?" or "How do I apply for a refund?". You can document responses to such frequently asked questions in advance, save them as canned responses, and allow your agent

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

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Publishing Functionalities

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What can I do with Youtube?

YouTube is one of the most popular websites in the world. It has a massive user base, with over 2 billion monthly active users which is still growing. This article covers top reasons why your brand should make social media presence on Youtube. Once your brand is onboard on Youtube, there are multipl

social

Knowledge Base Article

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Getting started

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Compose Snapchat Ads

Advertise on Snapchat and reach a wider group of audience.​Through Snapchat Ads in Sprinklr, you can advertise to an audience of 186 million daily active Snapchatters (https://forbusiness.snapchat.com/), allowing your brand to reach a highly engaged and active audience.To learn more, click on Ads Co

marketing

20.10

Updated Article

Sprinklr Marketing

Knowledge Base Article

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Compose Snapchat Ads

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Views in Production Dashboard

In this article, you will learn about the different views available in the production dashboards viz. List view, Kanban view, and Workflow Schedule viewList ViewYou can find the Switch to List button located in the top center of the screen, below the Search Bar.The List View provides all the relevan

marketing

Production Dashboard Views

Production Dashboard

Knowledge Base Article

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Views in Production Dashboards

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Import/Migrate your CMS data to Sprinklr Knowledge Base

Moving your current content to a new content management system can be a cumbersome process, requiring several steps to ensure a successful migration. Switching your CMS can seem daunting since no two systems interpret data in precisely the same way. Don’t worry; we’re here to help!​Easily migrate al

Service

Knowledge Base Article

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Migrate Existing Content

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Publish via Sprinklr Mobile App

This article will cover the steps and guidelines on how to publish a post to one or more accounts in Sprinklr Mobile App Publisher. When creating outbound content from the Publisher in the Mobile App, you can opt to save a draft of your content or to schedule the post to be published at a specific d

social

Knowledge Base Article

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Other Publishing Capabilities

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Coaching Functionalities

Coaching functionalities helps you improve agent performance through targeted, measurable guidance. You can convert quality evaluations into structured coaching sessions that focus on specific behaviors and skills. The platform lets you assign action items, track progress, and document outcomes in o

Sprinklr Service

Service

Updated Article

26.4

Knowledge Base Article

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Coaching

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Sprinklr Social : 17.7 Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below, or you can click on a

Social Engagement & Sales

Modern Engagement

release_note

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v17.7.0 (July)

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Understand your Audience

Understanding your audience involves analyzing the characteristics of the people who engage with your brand's content on social media. This can help you gain insights into your target audience, including information such as age, gender, location, and interests. By understanding your social medi

social

Knowledge Base Article

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Standard reporting dashboard for Facebook

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Persona Apps for Modern Marketers

For Sprinklr Marketing users, upfront information is critical to quickly identify top-performing content and campaigns to take appropriate actions. A persona-based interface gives Sprinklr users quicker access to relevant information. Personas solve for usability and reduce complexity through a simp

marketing

Persona Apps

Knowledge Base Article

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What are Marketing Persona Apps?

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Compare Executive Strategy dashboard

Brand executives represent the brand steering the marketing division and facilitating the growth within the company. By accessing a collection of accomplished CMO/CEOs and their expertise, a brand can derive valuable business growth and marketing strategy implementation guidance. To cater to this us

executive

Insights

Compare Executive Strategy

Knowledge Base Article

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Standard Dashboards in Benchmarking

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Market Analytics

Market Analytics dashboard focuses on metrics such as Types of engagement by time and day, Types of engagement by channels, fan keywords, and Brand activity keywords. These metrics can be used to perform market analysis for various brands.You can access this dashboard by:Clicking the New Tab icon. U

marketing

Reporting

Knowledge Base Article

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Standard Marketing Reporting Dashboards

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Standard Reporting Dashboard - LinkedIn

You can use LinkedIn Standard Reporting Dashboard to learn more about overall trends across your followers and your content’s performance with your audience. You can also view insights for specific posts, stories, and videos you've created to see how each one performed and how people engaged wi

social

Knowledge Base Article

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Report on LinkedIn activities