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Transactions

Transactions are specific to Customer Feedback Management and are contained within a user profile, allowing you to document interaction data for particular events concerning your customers. By recording information about individual interactions at specific moments, transactions create a valuable and

Sprinklr Insights

Insights

New Article

20.10

Knowledge Base Article

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Audience Management

SH
Boost Organic X Posts

Boost your organic posts and amplify their performance to ensure maximum engagement. Sprinklr allows you to boost the organic content you post using your Ad account. Boosting a post lets you amplify the top-performing organic posts using a simple, intuitive workflow and reach out to the targeted aud

marketing

Knowledge Base Article

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Boost Organic Twitter Posts

SH
Survey Responses in Task Console

Upon triggering a survey, a survey-type task can be generated using survey creation rules.Subsequently, these tasks can be displayed within a custom widget, and the task assignee can be chosen from a list of Sprinklr agents. These tasks are designed to display the survey responses within the Task Co

Service

Knowledge Base Article

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Task Console

RS
Send Message V2 Node in Journey Facilitator

By following these steps, you can effectively use the Send Message V2 node to send personalized messages through your selected channel, utilizing the appropriate assets and contact details as per your requirements.Enablement note:To learn more about getting this capability enabled in your environmen

Service

Knowledge Base Article

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Journey Builder

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Collaborate on Tasks in Task Overlay

In Project Management, the task overlay provides a comprehensive view of your task details.  In the left pane, you can add or update the task properties and add sub-tasks and there is a dedicated space for you to collaborate with your team members in the right pane.Steps to open task overlay in Shee

PM_POPULAR_2

marketing

PM_TASK_TIMELINE_VIEW_2

PM_TASK_CALENDAR_VIEW_2

+6

Knowledge Base Article

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Task Overlay

RS
Macro Extract

This documentation outlines the extract capturing macro usage activity within digital case interactions. The Macro Extract provides event-level records reflecting each instance where a macro is applied to a case in the platform.Each row represents a specific macro application event, capturing the as

Sprinklr Service

New Article

26.4

Knowledge Base Article

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Digital Data Extracts

RS
Data Connector Activity Log

The Activity page in the Unified Data Connector provides a comprehensive list of all edits made to a connector after its creation. It offers detailed, record-level information on modifications and helps track the connector's configuration and execution history.Activity Page - An OverviewThis page pr

marketing

Insights

social

Service

Knowledge Base Article

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Monitoring Data Connector Activity

SH
Sprinklr Marketing: 18.8 Capabilities and Enhancements

Sprinklr's 18.8 release empowers businesses with enhanced AI, improved usability, channel expansion, consistent publishing and reporting, efficient content planning, and seamless project management for impactful customer experiences.

18.5 Release

Sprinklr Service

marketing

Insights

+2

Knowledge Base Article

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v18.8 Summer Release (August)

RS
Survey Response Details Report (Separate Dimension)

The Survey Response Details Report (Separate Dimension) provides comprehensive details of customer responses to survey questions. It includes basic information about the associated Case, such as sentiment, agent details, and last message details. Each question is presented as a separate Dimension, w

Sprinklr Service

Service

Updated Article

26.4

Knowledge Base Article

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Detailed Report Glossary

SH
Creating and assigning Skills to Agents

Unified Routing ​​provides a one stop shop for creation and management of skill/skill categories allowing clients to ensure assignment of calls/cases to agents equipped with particular skill-set as in real life, all on Sprinklr platform. Here, we can define various new skills and skill categories as

Service

Knowledge Base Article

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Setting up Skills

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Drive Engagement through Reaction Campaigns (Advocacy)

The Reaction Campaign in Sprinklr Advocacy empowers Advocates to automatically like brand posts using their connected social accounts. Admins initiate campaigns, prompting users to opt in, and opted-in users have brand posts automatically liked on their behalf.  Importance of Reaction CampaignsHeigh

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Content Creation and Management

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How to set up Manual Newsletters?

Hand-pick messages and curate the content for personalized communication.​Manual Newsletters allow you to handpick messages and curate message content to showcase accurate insights and avoid any noise. This ensures more control over newsletter curation. With a manual newsletter, you can create a new

Insights

Knowledge Base Article

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Newsletter setup

RS
Manage SMS Distributions and Access Distribution Reports

The Distribution Record Manager offers a centralized view to create, manage, and monitor your SMS distributions. You can easily track key metrics, edit existing distributions, and analyze performance data, all in one convenient location.Business Use CasesStreamlines the method of distributing survey

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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SMS Distribution

SH
Standard Voice Extracts - Outbound

Section 1: Call Detailed ReportThis is an agent level report and thus the Call Activity values recorded are based on/ derived from the Agents’ console or the workspace. This section gives insights on every case with respect to each agent involved in the case, provides the time split/ time taken duri

Service

Knowledge Base Article

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Standard Outbound Voice Dashboards

RS
User Platform Activity Report

The User Platform Activity Report shows detailed information about the entire user activity, including dashboard usage, user updates, account, password, Macros, post usages, and edits. It provides an in-depth view of the activity the agent is performing on the platform apart from the other day-to-da

Service

Knowledge Base Article

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Detailed Report Glossary

RS
Voice Details Report

The Voice Details Report provides insights on the live calls (inbound and outbound) that are in IVR, Voice Bot, with agents, or being dialed. This helps infer the number of active calls with respect to the state/stage of the call.When you create a new widget in a reporting dashboard using the Real T

Service

Knowledge Base Article

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Detailed Report Glossary

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TVEyes as a source

Learn how you can use TVEyes as a source for MM&A to monitor and analyze additional broadcast data from TV and Radio channels.TVEyes is a leading broadcast data vendor specializing in global news content from TV & Radio channels. With global coverage and rich data assets, TVEyes allows you t

Insights

Knowledge Base Article

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Source related

SH
Home Page Widgets

Case ReportingThis widget gives an overview of the total number of cases, average CSAT score, and average handling time, along with the percentage change in the metrics’ values and its trend for the selected duration. You can change the duration for a widget from the top right corner.Top Contact Dri

Service

Knowledge Base Article

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Homepage

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Compose TikTok Video Shopping Ads

TikTok's Shopping Ads represent a catalog-based advertising format designed to help you effectively engage with your customers on a larger scale. This versatile ad format enables you to connect with both potential and returning audiences. It comprises two targeting components: intent targeting

marketing

Shopping Ads

TikTok

Knowledge Base Article

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Publish TikTok Ads

SH
API to check visibility criteria for Sprinklr Live Chat

You can control the visibility of the Sprinklr Live Chat depending upon three conditions - Business Hours, Pending Cases in the Queue, and Agent's Availability.You can use this SDK to check the availability of the live chat widget based on the visibility configuration in the Live Chat builder.

Knowledge Base Article

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API