Can't find what you're looking for?

Ask a question

Relevance
Selected Relevance

Category

Published Date :

Lifetime

Selected Lifetime

Conversation Type :

Posts

Selected Posts

Search Results (1.1K)

SH
Insight Detailed View

The detailed exploration in the third pane allows users to gain a thorough understanding of the insight, its contributors, root causes, associated cases, and any collaborative comments made by team members.Click View Details at the bottom of the insight card to open the third pane.Overview TabPresen

26.1

Sprinklr Service

20.10

Service

+1

Knowledge Base Article

 • 

Configuring Insights Hub

SH
Continuation of Live Chat Conversations via Email on Sprinklr

This article outlines steps for brands to continue conversations with customers via email when live chat agents are unavailable.1. Collection of Email IDs during Live ChatWhile engaged in the live chat session, prompt users to share their email IDs. For a smoother process, consider integrating this

Service

Knowledge Base Article

 • 

Continuing Live Chat Conversations via Email

RS
Sprinklr Social: 19.8 Capabilities and Enhancements

Sprinklr's latest release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints.

18.5 Release

marketing

Insights

social

+2

Knowledge Base Article

 • 

19.8 Release (Aug 23 - Sept 1, '24)

SH
Manage Users

From User settings, you can view user details, edit users, view user's activity, send a message, change a user's password and notification preferences, and delete a user.User Record ManagerUsing the record manager, a brand can view and manage all the users in one place alongwith viewing basic inform

Edit Users

update user default handles

view user details

user notification preferences

+21

Knowledge Base Article

 • 

User Management

RS
Global Settings Overview

Global Settings in Customer Feedback Management provide a centralized location for configuring essential options that impact survey distribution, data organization, and personalization. It includes critical components such as Roles, Accounts, Org Setup, Response Custom Fields, Transaction Fields, an

Sprinklr Insights

Insights

New Article

20.10

Knowledge Base Article

 • 

Global Settings

RS
Android - v13.0.3

This article walks you through the step-by-step process of integrating Sprinklr Messenger (Live Chat) with your Android mobile app.​Note: Before you begin, note the following requirements:Sprinklr Messenger requires a minimum Android API level of 24.Sprinklr Messenger for Android supports compileSdk

Service

Knowledge Base Article

 • 

Older Versions

RS
Contact Driver by Topics

Contact Driver by Topics enables you to analyze how contact drivers are associated with specific topics within a case. This capability helps you understand what types of issues are being raised under each topic and how those topics are handled across cases. By mapping contact drivers to topics, you

Sprinklr Service

New Article

26.4

Knowledge Base Article

 • 

Creating Contact Driver Models

SH
Random Sampling of Cases for Assignment

Case sampling rules revolve around the idea of selecting cases from a larger pool based on defined conditions. This selection is done in a random and unbiased manner, allowing contact centers to distribute Cases between queues without skewing results. Business Use CaseDistributing Cases between mult

Service

Knowledge Base Article

 • 

Additional Use Cases

RS
WeChat Reporting Glossary

In this article, we will cover the metrics that we support for WeChat.​Note: The Reporting Data is updated only for the first 7 days from the published date.​WeChat MetricsWeChat Audio Messages Count: As defined by WeChat, this is the number of user-sent messages by message type 'Audio'.We

social

Knowledge Base Article

 • 

WeChat Reporting

SH
Wechat Reporting Glossary

In this article, we will cover the metrics that we support for WeChat.​Note: The Reporting Data is updated only for the first 7 days from the published date.​WeChat MetricsWeChat Audio Messages Count: As defined by WeChat, this is the number of user-sent messages by message type 'Audio'.We

WeChat

channels

social

Reporting

Knowledge Base Article

 • 

Wechat reporting capabilities

RS
NSFW content blurring in Sprinklr Insights

Censor the NSFW/triggering/Obscene content with Sprinklr's robust Machine Learning modelWith data being pulled from an extensive list of sources in Sprinklr, there is always a possibility of NSFW/Objectionable data being pulled into the stream. Sprinklr possesses the ability to blur or censor t

content blurring

Insights

NSFW blurring

Knowledge Base Article

 • 

Advanced Entities & Settings in Listening

RS
Making Customer Calls at the Best Time (Call Optimization in Voice Campaigns)

Introduction Imagine calling a friend at the right time when they’re free and happy to chat. Businesses want to do the same with their customers. By picking the best time to call, they can: Make customers happierSave money​Increase likelihood of salesBoost call successGet better feedbackBetter agent

Service

Knowledge Base Article

 • 

Scheduled Time to Call

RS
Global Navigation Menu

OverviewThe Global Navigation Menu provides a convenient way to switch between Portfolios and Projects without having to visit the Portfolio screen every time. The menu can be accessed from anywhere within the Project Management Persona and shows all the Portfolios and Projects created by or shared

PM_POPULAR_2

PM_PORTFOLIOS_2

marketing

PM_TASK_TIMELINE_VIEW_2

+5

Knowledge Base Article

 • 

Basic Functionalities

SH
Ads Reporting Changelog

In this article, you can access the log or record of all notable channel-wise changes made to Ads Reporting Insights in their chronological order. Click to access the changelog.Pinterest February 28, 2022Pinterest has migrated its Ads API to v4 with the following deprecations that will reflect withi

marketing

Knowledge Base Article

 • 

Change Log

SH
Experience Score Color Code

From Product Insights, when you select Cross Tab Widget, Post Card widget, or widget containing custom metrics, and select Product Insights Experience Score as a dimension, then the color will be displayed along with the score. The color code is divided into 5 different sections. Score RangeSprinklr

Insights

Knowledge Base Article

 • 

Advanced Concepts

RS
iOS - v12.1.2

This article walks you through the step-by-step process of integrating Sprinklr Messenger (Live Chat) with your iOS mobile app.Note: Sprinklr Messenger supports iOS 15.1 and above.Step 1: Setup You can set up the Live Chat SDK in iOS using one of two methods:CocoaPods Swift Package Manager (SPM)

Service

Knowledge Base Article

 • 

Older Versions

SH
Change User Password

Admins can change passwords for their users, in cases where the user has locked their account due to multiple incorrect passwords, and the account needs to be reset for the user to access the account. This article lists out the steps for the same.Steps to change user passwordClick the New Tab icon.

social

Knowledge Base Article

 • 

Getting started

RS
Contact Driver by Agents

Contact Driver by Agents enables you to analyze how contact drivers are handled across agents throughout the lifecycle of a case. This capability helps you understand both:Which agent a contact driver was reported to, andWhich agent ultimately answered or handled the contact driverBy linking contact

Sprinklr Service

New Article

26.4

Knowledge Base Article

 • 

Creating Contact Driver Models

RS
Selecting Disposition Plan for Auto Wrap

The Auto-Wrap Disposition plan feature provides default autowrap values for the agent to use when auto-wrap up is enabled, and the agent does not select any of the disposition plans that are available while completing the After Call Work (ACW). This can occur when the agent runs out of time while co

Service

Knowledge Base Article

 • 

Auto Wrap After call work

RS
Set up a New FTP/SFTP

Sprinklr allows you to store exports in your own databases. We support FTP, SFTP, and S3 as External Storage options to store exports externally. Through this External Storage support in exports, files can be transferred and stored seamlessly on the client side.To Set up a New FTP/SFTPClick the New

Service

Knowledge Base Article

 • 

Audience Update via SFTP