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Using a non-Twilio number as the caller ID for outgoing calls

Using a non-Twilio phone number as the Caller ID for your outgoing calls is as easy as verifying your number, and then changing the From parameter in your API requests.To add a Non-Twilio number for outbound calls, add it under your Twilio Account and verify it using code sent via SMS or call. Here

service channels - voice

Service

Knowledge Base Article

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Using a non-Twilio number as the caller ID for outgoing calls

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Create a Contact Card template for WhatsApp Business

Contact messages allow you to send rich contact information directly to WhatsApp users, such as names, phone numbers, physical addresses, and email addresses.​​When a WhatsApp user taps the message's profile arrow, it displays the contact's information in a profile view:​​​​If the WhatsApp

Service

Knowledge Base Article

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Contact Card Templates

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Past Implementation - A Leading Indian Private Bank

A leading indian private bank is using agent facing guided workflows extensively for multiple use cases to improve agent efficiency and reduce average handling time of cases. Here are some key uses cases that were covered via guided workflow:1. Product specific journeys - Credit cards, Banking and l

Service

Knowledge Base Article

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Use Cases

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Self Monitoring - Time Card

The Self-Monitoring - Time Call Report is used to track and analyze the time spent on calls by agents in a contact center. It helps agents monitor their performance by providing insights into key metrics like occupancy , utilization, and time spent in specific statuses, allowing for improved self-ma

Service

Knowledge Base Article

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Detailed Dashboards

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Email ID and Password Login to Advocacy

The advocacy platform administrators can enable users to access the platform by allowing them to sign up and log into the advocacy platform with email and password. This new login method offers the added security feature of two-factor authentication and supports the use of reCAPTCHA, which effective

Advocacy

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Log into the Advocacy Site

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Actions on the AI Agent Card

The AI Agent Card enables quick access to core actions used to manage and operate an AI agent across its lifecycle. These actions support configuration, workflow creation, deployment, and performance monitoring from a centralised interface.ManageUse Manage to configure, build, deploy, and monitor yo

Knowledge Base Article

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Sprinklr AI Agent Overview

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Send Inline Guided Workflows

OverviewBy seamlessly integrating Guided Workflows into your conversational bots, you can empower customers with step-by-step instructions for troubleshooting common issues, submitting repair requests, and more, all through live chat. This self-help content plays a pivotal role in minimizing custome

Service

Knowledge Base Article

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Guided Workflow Integration

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Conversation Screen Footer

You can customize the footer of the Live Chat conversation screen to meet your requirements. You can add a disclaimer or information card, add a persistent menu, set the character limit for responses, add message placeholder text, and more.Enable BannerYou can add a banner to the Conversation screen

26.1

Sprinklr Service

20.7.1

Service

+2

Knowledge Base Article

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Conversation Screen

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Introducing Twitter Profile Impersonation Report

Proactively identify similar or impersonating Twitter accounts for your brands or executives to prevent brand reputation risks.Introducing the Profile Impersonation Report, a new tool under Audience Insights to identify similar Twitter profiles to your brands & executives based on their display

Insights

Twitter Profile Impersonation Report

Knowledge Base Article

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Introduction to Profile Impersonation Report

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URL Entry Points

Clients can initiate messages using the provided URL. When a customer clicks on the URL, the system redirects them to a message so they can send a text message. Decide how and where to provide the URL. Brands can embed it as a link in an email message or website, or use it as a button action in the

Service

Knowledge Base Article

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Entry Points

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Impact of Facebook Profile ID Migration on Sprinklr (Effective May 1, 2019)

Facebook is changing the way that third parties like Sprinklr create and manage profiles. Previously, fan profiles were created in Sprinklr when a fan first interacted with your brand page. When fans interacted with other brand pages, Sprinklr refreshed the existing profile.Going forward, the first

social

Facebook Profile

facebook migration

profile ID migration

Knowledge Base Article

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Getting Started - Facebook

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App Deeplinking

OverviewThis article explains how to enable deep linking in the Live Chat Mobile SDK, allowing mobile apps to respond to user interactions within the chat. By setting up external actions, brands can create buttons in chat messages that trigger specific behaviours in the app, such as navigating to a

Service

Knowledge Base Article

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App Deeplink

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Custom Widgets (CRM Integration Based)

Types of API Widgets are as follows :​​Properties Widget Clients can integrate with their CRM, can fetch the relevant information, and show all the details in a widget using Custom Entity without storing data in Sprinklr. The data can be viewable in the list view. ​When clicking on "Show All&qu

Service

Knowledge Base Article

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Custom Widgets

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Carousel Templates

Carousel TemplateA carousel is a collection of card assets arranged side by side, allowing horizontal scrolling. Using the Digital Asset Manager, you can design a carousel template for use in Sprinklr Live Chat, enabling customers to engage by choosing an option directly within the conversation thre

Live Chat Templates

Sprinklr Live Chat

Service

Digital Asset Manager

Knowledge Base Article

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Live Chat Assets

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Facebook & Instagram Ads Reporting Dimensions

Leverage this detailed list of all Facebook and Instagram dimensions available in Sprinklr's Ads Reporting to gain more insight into your Facebook and Instagram Ads. Given below is a list of all Facebook and Instagram dimensions, along with their descriptions.Dimension NameSprinklr Dimension Na

marketing

20.10

Updated Article

Sprinklr Marketing

Knowledge Base Article

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Reporting & Analytics

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Configuration Steps

Within the Home Screen section of your live chat builder, you can add the following types of Apps:Information CardKnowledge Base CardStatus Card​After adding these app cards, you have the flexibility to rearrange their order through a simple drag-and-drop action, providing you with convenient contro

Service

Knowledge Base Article

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Self Serve Apps

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Use Cases

HealthcareEmail ID to implemented diagnostics or test reportsSocial Security number to check insurancePatient health information while seeking consultationEmployment details to check coverage, history and applicable packagesUser location to detect nearby health centerTelecommunicationsContact number

Service

Knowledge Base Article

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Use Cases

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Create and Use TikTok Interactive Add-ons

TikTok has become a powerhouse in the world of social media marketing, with millions of users engaging with its short-form videos daily. To stay ahead of the competition and captivate your target audience, it's essential to utilize TikTok's interactive add-ons. Interactive Add-Ons capture

marketing

TikTok Interactive Add-ons

Knowledge Base Article

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TikTok Advanced Capabilities

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Overview

The home screen of Livechat can be broken down into 2 components as shown in the diagram below. Each component can be customized as per brand requirementsHeader CardsSprinklr Live Chat supports 5 types of cards:Information Card Knowledge Base Card Status Card New Conversation Card Conversation Histo

Service

Knowledge Base Article

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Home Screen

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How is a story created?

Grouping of articles under a particular storyThe title and content of a news article are the two main entities that decide the story to which an article will be added. Thus, for every article entering the Sprinklr database, the title and content of the article are analyzed using our advanced AI algo

Insights

Knowledge Base Article

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Media Stories