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Send Inline Guided Workflows

OverviewBy seamlessly integrating Guided Workflows into your conversational bots, you can empower customers with step-by-step instructions for troubleshooting common issues, submitting repair requests, and more, all through live chat. This self-help content plays a pivotal role in minimizing custome

Service

Knowledge Base Article

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Guided Workflow Integration

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How to Create Carousel Media Using Row Grouping in Automated Ads

Creating Carousel Ads is cumbersome for Meta Carousel cards can contain upto ten cards and each of these cards need to be mapped individually. Effectively a repeated field mapping process is carried out upto 10 times. ​Automated Ads exploits the similarity of this action and presents a solution whic

marketing

Knowledge Base Article

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Advanced Use Cases

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Automate Twitter Feedback Cards

You can automate the process by which Twitter Feedback cards are sent to your followers. Automating Twitter Feedback Cards ensures consistency in your requests for feedback and will save time for your Customer Service team.Once Feedback is given, users will have the option to Tweet their experience,

social

Service

Knowledge Base Article

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Automated interaction with customers

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Record Cards - An Overview

Record Cards are configurable components used to display detailed information of individual record within an entity. They enable users to view relevant data in context, improving usability and reducing the need to navigate between records.​​Purpose of Record CardsRecord Cards are primarily designed

Knowledge Base Article

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Record Cards - An Overview

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Actions on the AI Agent Card

The AI Agent Card enables quick access to core actions used to manage and operate an AI agent across its lifecycle. These actions support configuration, workflow creation, deployment, and performance monitoring from a centralised interface.ManageUse Manage to configure, build, deploy, and monitor yo

Knowledge Base Article

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Sprinklr AI Agent Overview

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Create Twitter Cards via DAM (Distributed)

This article will cover the steps and guidelines on how to create a Twitter Card via DAM, which adds rich media to tweets for more engagement and information, increasing click-through rates, driving website traffic and providing a better user experience for their followers.Steps to Create Twitter Ca

Twitter Cards via DAM (Distributed)

Create Twitter Cards via DAM (Distributed)

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Social - SES

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Knowledge Base Article

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Publishing & Calendar (Distributed Admin)

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Create X Cards via DAM

This article will cover the steps and guidelines on how to create an X Card via DAM, which adds rich media to tweets for more engagement and information, increasing click-through rates, driving website traffic and providing a better user experience for their followers.Steps to create X cards in DAMC

social

Knowledge Base Article

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Advanced capabilities

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Email ID and Password Login to Advocacy

The advocacy platform administrators can enable users to access the platform by allowing them to sign up and log into the advocacy platform with email and password. This new login method offers the added security feature of two-factor authentication and supports the use of reCAPTCHA, which effective

Advocacy

Advocacy - SES

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Social - SES

Knowledge Base Article

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Log into the Advocacy Site

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App Deeplinking

OverviewThis article explains how to enable deep linking in the Live Chat Mobile SDK, allowing mobile apps to respond to user interactions within the chat. By setting up external actions, brands can create buttons in chat messages that trigger specific behaviours in the app, such as navigating to a

Service

Knowledge Base Article

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App Deeplink

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URL Entry Points

Clients can initiate messages using the provided URL. When a customer clicks on the URL, the system redirects them to a message so they can send a text message. Decide how and where to provide the URL. Brands can embed it as a link in an email message or website, or use it as a button action in the

Service

Knowledge Base Article

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Entry Points

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Conversation Screen Footer

You can customize the footer of the Live Chat conversation screen to meet your requirements. You can add a disclaimer or information card, add a persistent menu, set the character limit for responses, add message placeholder text, and more.Enable BannerYou can add a banner to the Conversation screen

26.1

Sprinklr Service

20.7.1

Service

+2

Knowledge Base Article

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Conversation Screen

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Configuration Steps

Within the Home Screen section of your live chat builder, you can add the following types of Apps:Information CardKnowledge Base CardStatus Card​After adding these app cards, you have the flexibility to rearrange their order through a simple drag-and-drop action, providing you with convenient contro

Service

Knowledge Base Article

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Self Serve Apps

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New Conversation Card

The "New Conversation widget" allows users to start a new conversation as shown below.1. Welcome TextIn Home Screen section of Live Chat builder you can put the desired welcome text.You can also change the font type by raising a support ticket containing the the appID and the font files in

Service

Knowledge Base Article

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Home Screen

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Adding and Configuring User Level Widgets

User-level widgets are not included in the personas by default. When Quality Management (QM) is enabled, the QM home screen does not automatically display these widgets. You will need to manually add the user-level widgets to the appropriate QM personas.There are three user-level widgets available f

Service

Knowledge Base Article

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User Level Evaluation

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Use Cases

HealthcareEmail ID to implemented diagnostics or test reportsSocial Security number to check insurancePatient health information while seeking consultationEmployment details to check coverage, history and applicable packagesUser location to detect nearby health centerTelecommunicationsContact number

Service

Knowledge Base Article

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Use Cases

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Past Implementation - A Leading Indian Private Bank

A leading indian private bank is using agent facing guided workflows extensively for multiple use cases to improve agent efficiency and reduce average handling time of cases. Here are some key uses cases that were covered via guided workflow:1. Product specific journeys - Credit cards, Banking and l

Service

Knowledge Base Article

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Use Cases

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Sprinklr v15.5.0 – Sprinklr Service Capabilities and Enhancements (Consolidated)

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Note: To export this page as a PDF, use your browser's print functionality

experience:space

New Capabilities and Enhancements

15.4.5 Release

Modern Care Capabilities and Enhancements

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release_note

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v15.5.0 (July)

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Impact of Facebook Profile ID Migration on Sprinklr (Effective May 1, 2019)

Facebook is changing the way that third parties like Sprinklr create and manage profiles. Previously, fan profiles were created in Sprinklr when a fan first interacted with your brand page. When fans interacted with other brand pages, Sprinklr refreshed the existing profile.Going forward, the first

social

Facebook Profile

facebook migration

profile ID migration

Knowledge Base Article

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Getting Started - Facebook

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Defining Skills and Proficiency levels

Skills refer to any specific abilitiy or area of expertise that is characteristic to a group of agents. For example, in a laptop manufacturing company, a group a customer support agents may have the expertise in dealing with Battery related queries while the other group may have that in Software rel

Service

Knowledge Base Article

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Basics of setting up Unified Routing

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Facebook & Instagram Ads Reporting Dimensions

Leverage this detailed list of all Facebook and Instagram dimensions available in Sprinklr's Ads Reporting to gain more insight into your Facebook and Instagram Ads. Given below is a list of all Facebook and Instagram dimensions, along with their descriptions.Dimension NameSprinklr Dimension Na

marketing

20.10

Updated Article

Sprinklr Marketing

Knowledge Base Article

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Reporting & Analytics