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Prerequisites - WhatsApp Account Addition/Migration

This article lists the prerequisites, eligibility criteria, and process for adding a new WhatsApp Business Account (WABA) or migrating an existing one into Sprinklr.​Note: Before you begin, review these requirements and notes:Admin-level access to the Meta Business Manager: The person whose personal

Service

Knowledge Base Article

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WhatsApp Account Addition

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Offline Conversions - Import Template

For successfully enabling offline conversions, it is essential to create an Import Template.​The Template has 1. Import Name2. Connector Type3. File Mapping4. Recipients​​​Import Name The Import Template Name will later be used while creating the Conversion Export.​ConnectorsUsers can select one of

marketing

Knowledge Base Article

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Offline Conversions

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Discovery of Generative AI FAQ Bot

OverviewThis article will serve as a guide to discovering the requirements for building a Generative AI-powered FAQ Bot.Use Cases of Generative AI FAQ BotIdentify your requirements for the FAQ Bot. Depending on your needs, two main use cases can be as follows:Fully FAQ-Based Bot: If your requirement

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Knowledge Base Article

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Before you build

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Campaign Third Pane - Collaborate

When you open a Campaign in the third pane, you can access in-depth information of the campaign and collaborate with other team members through messages on the campaign.To Navigate to Campaign Third PaneClick the New Tab icon, navigate to Sprinklr Marketing → Marketing Tab, and click on ‘Campaigns’

marketing

Third Pane

campaigns

collaboration

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Knowledge Base Article

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Campaign Third Pane

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Create Case Using Journey Facilitator

Step 1: Select “Create Record” Node in Journey Facilitator canvas. ​ Step 2: Set the following details as shown in the image below. Change the From Social Network field depending on the channel on which you will be sending the message later on (Say Email, SMS, etc.). From Social Network User ID shou

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Knowledge Base Article

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Journey Builder

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Sprinklr Copilot for Marketing: Ads Reporting

The Sprinklr Copilot for Marketing: Ads Reporting is your AI-powered assistant that quickly transforms complex advertising data into instant, clear insights. It now includes chat interface that lets you ask queries about the data in your dashboard, and summarize key parameters from the dashboard to

marketing

20.10

Updated Article

Sprinklr Marketing

Knowledge Base Article

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Sprinklr Copilot for Marketing: Ads Reporting

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Deflection to Other Channel

In this article we will learn about how admins can configure IVR to deflect customer from IVR to digital channels when customers wait to connect to an agent.Business Use Case When customers interact with an IVR system, they often opt to connect with a live agent to report an issue or seek assistance

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Knowledge Base Article

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IVR Use Cases

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Schedule Callback while in the queue or EWT is high

In this article we will learn about how admins can configure IVR to schedule a callback when customers wait to connect to an agent.   Business Use Case When customers interact with an IVR system, they often opt to connect with a live agent to report an issue or seek assistance. Throughout this proce

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Knowledge Base Article

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IVR Use Cases

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Custom Field - Best Practices

In this article, we will cover the best practices on how to utilize custom fields.OverviewKnowing best practices for organizing and grouping custom properties can assist you in optimizing both end-user experience and the efficiency of your data storage.These principles apply to the following:Outboun

experience:space

article:howto

Custom Fields

social

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Knowledge Base Article

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Custom Fields

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Standard Voice Extracts - Outbound

Section 1: Call Detailed ReportThis is an agent level report and thus the Call Activity values recorded are based on/ derived from the Agents’ console or the workspace. This section gives insights on every case with respect to each agent involved in the case, provides the time split/ time taken duri

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Knowledge Base Article

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Standard Outbound Voice Dashboards

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Entity Studio - An Overview

Entity Studio is Sprinklr’s no-code data modeling and application framework that allows organizations to define, manage, and operationalize business data directly within the Sprinklr platform. ​It provides a structured way to: Create custom data models Define relationsh

Knowledge Base Article

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Entity Studio - An Overview

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Adding Stack Exchange Profiles in Sprinklr

Relevant personasTo whom is this capability relevant?Social Media Managers Account ownersUse casesWhat business problem does it solve, and what can it achieve?If a brand has teams active on Stack Exchange, they can onboard them to Sprinklr and enable appropriate moderation.Brands can enable users to

social

Stack Exchange

Sprinklr Social

Channels - SES

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Knowledge Base Article

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Stack Exchange

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Sprinklr 16.10.0 - Sprinklr Service Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below, or you can click on a

experience:space

Sprinklr Patch Release

16.10 Patch Release

Sprinklr Patch Release v16.10.0

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release_note

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v16.10.0 (August-November)

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Guided Workflow - Secure Screen - Display Components

OverviewThis article provides an overview of the Secure Screen Node components in Sprinklr's guided workflows, focusing on the Banner and Description Text features. It highlights their key functionalities, customization options, and practical use cases for enhancing user experience and ensuring data

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Knowledge Base Article

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Guided Workflow Canvas

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Use Default Footer Templates​ for Enhanced Content Efficiency

There may be a specific set of hashtags or some specific terminologies that you use in almost every post. Naturally, you must write and add these hashtags or sets of text every time that you are creating a post. Sprinklr's default hashtags or default text templates will help you avoid repetitiv

Default Footer Templates

Advocacy

Advocacy - SES

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Knowledge Base Article

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Content Administration

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Sprinklr v15.2.0 - Sprinklr Marketing (Ads) Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below, or you can c

experience:space

Advertising Capabilities and Enhancements

product:advertising

Advertising Capabilities

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release_note

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v15.2.0 (February)

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Past Implementation - A Leading Indian Private Bank

A leading indian private bank is using agent facing guided workflows extensively for multiple use cases to improve agent efficiency and reduce average handling time of cases. Here are some key uses cases that were covered via guided workflow:1. Product specific journeys - Credit cards, Banking and l

Service

Knowledge Base Article

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Use Cases

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Sprinklr Release v15.4.0 - April 2020 New Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below, or you can click on a

experience:space

April 2020 New Capabilities

New Capabilities and Enhancements

Sprinklr Release v15.4.0

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release_note

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v15.4.0 (April)

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Guided Workflow - Secure Screen - Layouts

Overview The Layouts component is a powerful tool designed to organize and differentiate content effectively on the screen while optimizing space utilization. It includes features like a section divider to visually separate different segments for better clarity and flow. Additionally, it offers two-

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Knowledge Base Article

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Guided Workflow Canvas

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Difference between end call and Hangup node

Hang Up  ​This node ends the call for caller, but IVR is still ongoing and actions like sending surveys, email etc can be executed after hangup node. In case if IVR is used for Conference, then using hang-up node will end the conference call with IVR, while agent and caller remain on call.   End Con

Service

Knowledge Base Article

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How to Setup Business Logic