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Generate External Link for Production Dashboards

In this article, you will learn how to generate a link to your production dashboard that can be accessed by non-sprinklr/external users.How it worksOn the Production Dashboard window, click on the Options icon in the top right corner.Click on the Get External Link option from the dropdown. Sele

marketing

Production Dashboards External Sharing

External Link Sharing

External Sharing

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Knowledge Base Article

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Advanced Functionalities

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Create and Publish YouTube Shorts from Sprinklr

Sprinklr empowers Social Media Managers/Publishing Supervisor to publish Youtube Shorts and generate reporting for them. Publishing YouTube shorts is advantageous for brands in several ways. As a top video-sharing platform, it offers access to a vast audience. Shorts' short-form and shareable n

Publish YouTube Shorts from Sprinklr

YouTube Shorts

social

Publish YouTube Shorts

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Knowledge Base Article

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Publish on YouTube

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Survey Questions Types

You can add survey questions using different question types such as multiple-choice, rating scales, and open-ended questions, among others. This ensures that the survey questions are relevant to your target audience.​ The type of question you select will determine the way that your customers provide

Surveys

Service

Knowledge Base Article

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Survey Builder

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Managing User Details

How the user details features worksOnce you navigate to user details, you are able to see Overview, Permissions, Manage Signatures, Social Avatar, Notification Preferences and Security Settings.Navigate to User Details1. Login to your Sprinklr environment and click on your User Icon in the top right

social

Knowledge Base Article

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Advanced Capabilities

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Sprinklr 17.1.0 - Sprinklr Social Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below, or you can c

17.1 Release Notes

17.1 Social Engagement & Sales Release Notes

17.1 New Capabilities

17.1 New Features

Knowledge Base Article

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v17.1.0 (January)

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Crop an Asset from Image Editor

In the asset manager, you can crop your asset by a specific aspect ratio or use the handy Recommended Size for to specify channel. You may also choose whether the crop orientation is portrait or landscape. In this article, we have listed steps to crop an asset in the Image Editor.Steps to navigate t

Crop Asset in DAM

DAM - SES

Crop Asset with Image Editor

social

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Knowledge Base Article

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Image Editor

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How to make clean IVRs

Call Another Flow NodeOften certain subflows are frequently required in many IVRs. For example - if multiple IVRs are configured in such a way that all require some standard inputs like language, phone number etc every time. In such cases it is most convenient to make a seperate IVR for these repeti

Knowledge Base Article

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How to Setup Business Logic

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Facebook Workplace Capabilities and Limitations

To utilize the Facebook Workplace channel to its maximum potential, you need to be aware of its capabilities and limitations. Here we list all the capabilities and limitations regarding Facebook Workplace in Sprinklr.Engagement Capabilities and LimitationsCapabilitiesSprinklr SupportedView Facebook

social

Knowledge Base Article

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Getting Started

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Conversation Cluster

Conversation Cluster Report: Actions & InteractionsIn this article, we will help you get familiar with the actions and interactions you can take in the Conversation Cluster report.After creating and analyzing the Conversation Cluster report in Conversation Insights, there are several actions and

Service

Knowledge Base Article

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Universal Entities

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Controlling Fields in Custom Fields

Controlling Fields in Custom FieldsControlling Fields provide a level of organization, governance, and simplicity within Custom Field Management. Controlling fields allow you to set the visibility of custom fields by a specific value. It can be created to filter the dependent field based on the valu

Service

Knowledge Base Article

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Custom Field

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Manage Knowledge Base Language Settings

The Language Settings feature in Sprinklr's Knowledge Base is designed to enhance the efficiency of managing diverse help content for a global brand. Administrators can define country-language mappings, specifying base languages and translations for each country. Additionally, they can create groups

Service

Knowledge Base Article

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Translating Content

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Recommended Best Practises for Configuring Contact Driver Descriptions

Configuring Contact Driver descriptions effectively helps the Contact Driver Model to better understand the Contact Drivers and improve accuracy in classification. This article outlines key best practices for configuring Contact Driver descriptions.Note: The Contact Driver Model follows a hierarchic

Service

Knowledge Base Article

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Creating Contact Driver Models

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Transfer of Data & Variables in a Journey

IntroductionThe Journey Facilitator in Sprinklr is a robust tool designed for marketers to craft unified, omnichannel customer journeys. This advanced feature offers a visual flow builder, allowing you to map the entire customer journey and engage with your audience across various channels. A crucia

Service

Knowledge Base Article

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Journey Builder

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Styling Guided Workflows Using the Application Manager

Overview This article offers a comprehensive guide on styling Guided Workflows through the application manager. It addresses both global styles and specific components, including buttons and input fields. The guide outlines various customization options, including background color, font settings, pa

Service

Knowledge Base Article

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Getting Started with Customer-Facing Guided Workflows

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Make Collaboration Notes Read Only for Distributed Users

Sprinklr enables you with the capability to share notes with the Distributed users in read-only mode. Distributed users will not be able to make changes to these notes. You can enable this capability in the control panel.To Set Up Distributed Control PanelClick the New Tab icon . Unde

social

Social - SES

DST - SES

Knowledge Base Article

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Platform Setup (Distributed Admin)

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Content Block

The content block feature allows you to create content that can be shared across various articles. It is particularly beneficial for creating disclaimers or standard text that only needs to be created once, centrally maintained, and reused multiple times.Create a Content Block1. Click on the New Tab

Service

Knowledge Base Article

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Create and Manage Articles

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Configure Jira Connector

After the Jira and Sprinklr connection is established, you are redirected to the Jira connector page. On the Jira connector page, you can view and manage the Jira connector properties.​On the Jira connector configuration screen, you can do the following:Jira DetailsOn this screen, you can view the a

marketing

Insights

social

Service

Knowledge Base Article

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Setup

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Creating Article Translations

In Sprinklr, managing translations is made easy. When creating a new article or editing an existing one, you can simply select the desired language setting. This streamlined process allows for efficient management of translations within the platform.Adding Language SettingWhen creating a new article

Service

Knowledge Base Article

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Translating Content

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Setting Up a Case Update Triggered Standard WhatsApp Distribution

A case‑update–triggered Standard WhatsApp distribution is an automated workflow that sends a WhatsApp message to a recipient whenever a specific change occurs on a case. When you configure this type of distribution, you define which case event (such as an update or resolution) should trigger the Wha

Knowledge Base Article

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WhatsApp Distribution

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SIP Trunk

A SIP trunk is a virtual connection that enables businesses to make and receive voice calls over the internet using the Session Initiation Protocol (SIP), replacing traditional phone lines. It links a Public Switched Telephone Network (PSTN) carrier or Session Border Controller (SBC) with Sprinklr,

Sprinklr Service

New Article

20.10

Service

Knowledge Base Article

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SIP Trunk