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Refining Surveys Using AI-Powered Survey Quality Score

The Smart Survey Reviewer in Sprinklr Surveys aims to assist users in recognizing and resolving possible problems within their surveys. It evaluates the survey's framework, offering a Survey Quality Score, pinpointing areas that need enhancement, and classifying issues according to their severity, L

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Survey Refining

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Android - v14.0.2

This article walks you through the step-by-step process of integrating Sprinklr Messenger (Live Chat) with your Android mobile app.​Note: Before you begin, note the following requirements:Sprinklr Messenger requires a minimum Android API level of 24.Sprinklr Messenger for Android supports compileSdk

Service

Knowledge Base Article

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Native 14.0.x

SH
How to view scheduled callbacks

Supervisors and agents can leverage the Callback Manager to monitor the callbacks scheduled by the agents or to reschedule the call if required. Once the callbacks are scheduled, the agents and supervisors can view them along with other critical information such as State of Callback, Case number, et

Service

Knowledge Base Article

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Callback Use Cases

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Case Analysis

The Case Analysis widget offers a streamlined snapshot of the case summary, essential metrics, and contact drivers, enabling swift access to critical information and facilitating informed decision-making.Widget ComponentsIn the At a Glance widget, you have the option to quickly access the case summa

Service

Knowledge Base Article

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Case Analytics Page Widgets

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Sprinklr Insights: 18.8 Capabilities and Enhancements

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below or click on a Product tit

marketing

Insights

social

Sprinklr Insights New Features

+3

release_note

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v18.8 Summer Release (August)

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Redeem Rewards in the Platform

This guide helps you, as an end user, understand how to redeem rewards using the Reward Engine on the Advocacy platform. It also explains how to earn tokens, track your redemption history, and use additional features on the Reward Engine page. Learn how to Access the Rewards Section Log in to the Ad

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Redeem Rewards on the Platform

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Media Monitoring & Analytics FAQs

The Media Monitoring & Analytics (MM&A) product enables the PR and corporate communication professionals to eliminate the challenges in their day-to-day job functions using AI to uncover actionable insights across traditional & modern channels. The day-to-day job functions include PR per

Insights

Knowledge Base Article

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FAQs

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Create Variant of a Message

In this article, you will learn how to create and manage Variants of a Message from Advanced Publisher and Production Dashboards.What are variants?Variants are copies of an existing message which have a parent-child relationship with the original message. Instead of duplicating the original message

marketing

Message Variants

Variants of a Message

Knowledge Base Article

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Content Variants

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Case Analytics View

This article explores how to navigate different widgets in the Case Analytics View of the QM & CA Mobile and Tablet App. It details the functionalities of the Call Conversation Timeline widget, the Case Analytics widget, and the AI Score Breakdown widget, helping supervisors assess interactions,

Sprinklr Service

Service

26.1.1

Updated Article

Knowledge Base Article

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Supported Features

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Data Masking​

Enhance data security by masking selected fields during co-browsing sessions ensuring agents won’t be able to see masked data on the website​. ​Note: Data masking is not applied in Device sharing mode, where the agent can see user's entire screen. Enablement: To enable this, please share a list

Service

Knowledge Base Article

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Co-browsing

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Sprinklr Service: 19.11 Capabilities and Enhancements

Sprinklr Service's latest 19.11 release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints. Here are the key features included in Sprinklr Service's latest release:Knowledge BaseThe followi

marketing

Insights

social

Service

Knowledge Base Article

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19.11 Release (Oct 25-Nov 8, '24)

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Sprinklr Marketing : 17.10 Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below, or you can click on a

17.10 Release

Modern Marketing & Advertising: 17.10 Capabilities and Enhancements

release_note

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v17.10 (November)

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Feature Access Management in AI+ Studio

Feature Access Management provides a single, centralized interface to manage all Generative AI features in your Sprinklr environment. From this interface, you can:View all available AI+ features.Enable or disable features.Configure input parameters and user access settings. This eliminates the need

26.1

Sprinklr Service

marketing

Insights

+3

Knowledge Base Article

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Feature Level Control

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Configure Rules to Auto-Respond to Messages

Users can now configure Inbound and Queue Rules with the action to auto-respond to accounts you have received the message from. Using this rule, you can immediately respond to customers who engage with your social media accounts at any time. These can be used to send auto-responses for non-business

module:rule-engine

Publishing - SES

automation

Outbound Message

+7

Knowledge Base Article

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Automation in publishing

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Connection with Brands APIs

Sprinklr IVR provides us the ability to connect to a brand’s APIs and obtain data from their internal systems to use on Sprinklr’s Care Platform. In this article we will learn about how admins can configure IVR to work with brands’ APIs. APIs are mini programs that help to fetch data from third part

Service

Knowledge Base Article

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IVR Use Cases

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Archive Projects

OverviewYou can archive a Project that has been completed, deferred or canceled. This puts the Project in an archive without deleting it so you can restore or refer to it at a later date. You must be the owner of a Project to archive it. Archive a Project1. Navigate to the Portfolios window. Locate

PM_PORTFOLIOS_2

marketing

PM_PROJECT_SHEET_VIEW_2

Knowledge Base Article

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Manage Projects

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Add Support for OpenAI

You can integrate OpenAI into AI+ Studio using two primary methods: By Sprinklr's provided keys By Own Keys We also support fine-tuning OpenAI models to suit specific needs and domains, enhancing their accuracy and performance. Below is a detailed guide on how to set up and utilize OpenAI through e

marketing

Insights

social

Service

Knowledge Base Article

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Add Support for OpenAI

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Sprinklr Service: 19.5 Capabilities and Enhancements

Sprinklr's latest release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints.

18.5 Release

Sprinklr Service

marketing

Insights

+2

Knowledge Base Article

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19.5 Release (May 18-26, '24)

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Create Canned Response Text Assets

Canned Responses are predefined brand-compliant responses to routine customer questions such as 'how can I add a credit card to my account' or 'how do I apply for a refund'. You can simply document your responses, save these templates as canned responses, and let your agents use them whenever they g

DAM - SES

Canned Response Asset

canned response

social

+2

Knowledge Base Article

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Advanced Capabilities

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AI Creative Insights FAQs

Q: What does “No Detection” imply in best practice compliance?A: No Detection implies that the best practice rule is not applicable to that particular ad creative type. For example, if you are looking at Video length compliance then you might notice Not Applicable for all ads using Image assets (as

marketing

Knowledge Base Article

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Troubleshooting & FAQs