Can't find what you're looking for?

Ask a question

Relevance
Selected Relevance

Category

Published Date :

Lifetime

Selected Lifetime

Conversation Type :

Posts

Selected Posts

Search Results (2.9K)

RS
ACW Extract

The Extract Generation feature automates the creation, management, and scheduling of feedback files and inventory extracts. This enhancement provides an intuitive UI allowing voice admins to customize, schedule, and generate feedback files without manual backend interventions. ​Creating an Export Co

Service

Knowledge Base Article

 • 

ACW Extract

RS
Processing Node (Single Shot Dynamic Workflow)

The Processing Node delivers one dynamic response and then automatically ends the conversation. It is best suited for scenarios where a single, concise output is enough to address the user’s request without requiring follow-up.​Note: This capability is also available in traditional Conversational AI

26.1

Sprinklr Service

New Article

Service

Knowledge Base Article

 • 

Dynamic Workflow

SH
Secure Form Encryption

To implement secure form encryption, you can use the following SDK information.This SDK allows you to subscribe to external callback events and implement encryption for secure forms according to your specific requirements.function handleSecureFormEncryption({ response: { data }, cb) => { /*

Service

Knowledge Base Article

 • 

SDK Methods

RS
Components of Transition Screen

The Transition Screen node enables you to execute a variety of actions directly within Guided Workflows. These actions provide seamless interaction and automation, enhancing task management. The available actions include:​​Key Features and Capabilities Redirect To Other Website Send Message to Paren

26.1

Sprinklr Service

20.10

Service

+1

Knowledge Base Article

 • 

Guided Workflow Canvas

SH
Standard Care Dashboard

How Standard Care Reporting Dashboard helps supervisors or customer care managers track agent/team performance seamlessly on a single dashboard.As a part of standardizing Care reporting, we have come up with the Standard Care Reporting Dashboard which consists of pre-configured widgets to get easy a

Service

Knowledge Base Article

 • 

Channel Head Persona Report

SH
Reporting on CSAT Prediction

To track and analyze CSAT predictions, you can access reporting features that include the Predicted CSAT Score (Case) metric. By selecting this metric along with other relevant metrics like Case Count, you can generate comprehensive reports that provide insights into customer satisfaction levels.Lis

Service

Knowledge Base Article

 • 

CSAT Prediction

RS
Guided Workflow Display Components - Call-To-Action (CTA)

Overview Enhance your workflow screen by integrating buttons with functionalities such as Next Screen Action, Back Screen Action, Close Screen Action, Send Payload, and Authentication. By including an authentication button, you enable agents to authenticate customers seamlessly before they proceed f

26.1

Sprinklr Service

Service

Updated Article

Knowledge Base Article

 • 

Guided Workflow Canvas

SH
Target metrics

Within Reporting, you can designate Target Metrics which will be displayed on a widget graph alongside the actual metrics. Target Metrics allow you to compare the actual performance of a metric against a pre-set goal. It also helps you set targets and performs reporting to check whether the performa

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

 • 

Setting Target Metrics

RS
Guided Workflow Screen Components - Appointment Slot

Overview The Appointment Slot node in a Guided Workflow offers users predefined time blocks for scheduling meetings, consultations, or services. This node dynamically fetches available slots based on configured calendars and displays them during the workflow, enabling seamless appointment booking. I

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

 • 

Guided Workflow Canvas

SH
How to Apply Custom Fields to Ads using Reverse Naming Conventions

Automatically update your custom fields and reduce the average workflow duration using reverse naming conventions.​When building Ad Campaigns in native, users will often follow a naming convention, but when the Ads get auto-imported into Sprinklr no Custom Field tags will be applied to them, which m

marketing

Knowledge Base Article

 • 

Advanced Use Cases

RS
Guided Workflow Screen Components - Rich Input Text

OverviewYou can also utilize the Rich Text input feature in guided workflows to access advanced text formatting capabilities and ensure formatting is preserved across all workflow nodes. You can include bold, italics, underlined text, and other formatting styles, which enhance the visual appeal and

26.1

Sprinklr Service

Service

Updated Article

Knowledge Base Article

 • 

Guided Workflow Canvas

RS
Call Control Functionalities for Supervisor Persona

Supervisors play a vital role in maintaining call quality, ensuring compliance, and supporting agents in real time. To help them monitor and manage live customer interactions effectively, the Voice platform provides several key supervisor functionalities such as Listen, Whisper, Barge-in, and Contin

26.1

Sprinklr Service

New Article

Service

Knowledge Base Article

 • 

Call Controls Functionalities for Supervisor Persona

SH
Reporting on CSAT Prediction

You can view reporting on CSAT prediction by selecting Predicted CSAT Score (Case) along with the other existing metrics such as, Case Count, etc. to generate reports.Before You BeginCreate a Reporting Dashboard for adding any Reporting Widget. After creating the Report

Knowledge Base Article

 • 

Module Wise Use Cases

SH
How to Get Google Analytics Product Reporting Breakdowns & Create Product Sets

1. In Order to get insights with respect to Google Analytics product breakdowns, you need to select Metrics in your Google Analytics market place app under the section Select Paid Product Measurements2.Once the Metrics are defined in market place. You can use these metrics in the reporting Widgets a

marketing

Knowledge Base Article

 • 

Advanced Use Cases

SH
What is Intent Similarity, and how to resolve it?

OverviewText similarity refers to the measurement of how similar two or more pieces of text are in terms of their content, meaning, or structure. It involves comparing text documents and determining their degree of resemblance or likeness.Once you've added intents to your intent model, you can resol

Service

Knowledge Base Article

 • 

Set Up NLU Based Intents

RS
Capture and Analyse Voice Network Traffic Using Wireshark

OverviewWireshark is a free, open-source network protocol analyzer that lets you capture and review network traffic on the machine where it is installed. By analyzing this traffic, you can understand how data flows between the agent, Sprinklr, and provider media servers, and diagnose issues such as

Knowledge Base Article

 • 

Capture and Analyse Voice Network Traffic Using Wireshark

RS
What is CSAT and How is it Scored?

Customer satisfaction has always been crucial to the health and growth of a business – but in this age of social media, unhappy customers wield greater power than ever before. An angry tweet, blog post, or Facebook rant may go viral, causing irreversible damage to a brand. On the flip side, satisfie

Service

Knowledge Base Article

 • 

Customer Satisfaction Analysis

RS
Guided Workflow Display Components - Asset

OverviewThis feature is designed to streamline the process of selecting and integrating assets directly from a Digital Asset Manager (DAM) into a form or user interface (UI). Here's a more detailed breakdown of how it works: Asset Selection from DAM: This feature enables users to select assets direc

Service

Knowledge Base Article

 • 

Guided Workflow Canvas

RS
Usage of User Groups

Usage of User Groups allows you to view where a specific queue is referenced across various components such as process workflows, voice campaigns, rules, guided paths, and work queues. It provides visibility into dependencies, helping users assess the potential impact of changes and enabling efficie

Sprinklr Service

New Article

20.10

Service

Knowledge Base Article

 • 

Additional Use Cases

SH
How to Apply Custom Fields in Ads Composer and Ads Manager

Users can apply Custom Fields in Ads Composer & Ads Manager in order to track and categorize Ad Entities (Paid Initiatives / Ad Sets / Ad Variants) according to specific Business Needs.How to Apply Custom Fields in the Ads ComposerClick the New Tab icon. Under the Sprinklr Marketing - Advertisin

marketing

Knowledge Base Article

 • 

Create & Manage