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Setup Content Expiration Date in Advocacy

In the Sprinklr Advocacy site, admins can enhance the relevance and timeliness of shared content by setting expiration dates in the post. Importance of Content Expiration Dates:   By implementing post expiry, admins ensure that advocates are presented with timely and relevant content within the bran

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Content Curation

SH
Google Capabilities and Limitations

In this article, you will find the capabilities and limitations of Google within the Sprinklr platform.Note:API Limitation - Not supported in Sprinklr because the channel doesn't allow so via their API.Restricted - Allowed by channel for specific use cases, industries, clients, etc.Google

experience:space

Google

Google My Business

social

+9

Knowledge Base Article

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Google

RS
User Occupancy Report

Overview:​​The User Occupancy Report allows users to analyze and monitor agent availability and status within a given time range. The record generation is based on occupancy clock trigger that runs every hour and the time spent in each status during that one hour is recorded. Data Aggregation and Fi

Sprinklr Insights

26.1

Service

Updated Article

Knowledge Base Article

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Report Glossary

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Organization

Organization1. Creates a new organizationEndpoint: POST /paid/governance/create/organizationRequest Body :FieldTypeRequiredDescriptionorganizationIdStringYesUnique ID to identify the organizationnameStringYesThe display name of the organizationactorUserEmailStringYesThe email address of the user cre

marketing

Knowledge Base Article

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Governance

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Seamlessly Connect Your Conversational AI App to Channels

OverviewOnce your Conversational AI app is set up, the next step is testing it to evaluate user experience and flow accuracy. To connect your app with a channel, there are two methods. The first method scales using bot rules via the Rule Engine. In this article, we'll focus on the simpler seco

Service

Knowledge Base Article

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Bot Rule Setup

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How to Apply Ads Web Analytics via Bulk Import

This article will cover the application of web analytics from Ads Manager using Bulk Import. Using Sprinklr Paid Web Analytics, you can append tracking strings to Web URLs contained within marketing campaigns in order to track user behavior after a user has clicked on the URL from a social media pla

Paid Web Analytics

marketing

Web Analytics

tracking

Knowledge Base Article

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Apply Web Analytics

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Detailed Voice Transfer Extract

The detailed transfer extract focuses on call transfer activity within voice interactions. This captures granular transfer-level records generated during voice conversations, providing visibility into how calls are routed, transferred, and received across agents, queues, IVRs, and external destinati

Knowledge Base Article

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Voice Data Extracts

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Type of Automations

There are three types of automations - Task Creation, Task Update, Time Based  Task Creation Automation: Task creation automation runs when a new task is created. A new task can be added in the project either manually, or via an import or via a task form when user fills in a response. For manual tas

PM_POPULAR_2

marketing

PM_PROJECT_AUTOMATIONS_2

PM_GENERIC

+2

Knowledge Base Article

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Getting Started

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AI Feedback Analysis Report

The AI Feedback Analysis Report tracks feedback provided by users on AI evaluations. It helps identify areas for model improvement and highlights the variance between AI-generated scores and the expected feedback-provided scores at the item level, aiming to enhance AI accuracy. The AI Feedback Analy

Service

Knowledge Base Article

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Detailed Report Glossary

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Configure a rule to resend surveys

How by configuring rules, you can resend surveys to customers across multiple channels leveraging custom automation triggers.After building surveys in the Survey Builder and sending them to customers, you can establish the scenarios under which you send the survey reminders to customers using the Re

Surveys

Service

Rule Engine

Knowledge Base Article

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Sending Surveys

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Manage all In-App Distributions

In-App Surveys enable brands to gather solicited feedback directly within their mobile apps during key customer interactions. Brands can choose from pre-designed formats, such as micro-surveys, or customize pop-ups to match their visual identity. Surveys can also be embedded in any section of the ap

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Setting up the In-App distribution

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IVR Detailed Extract

IVR Detailed Extracts capture step‑by‑step information about how customers navigate through the Interactive Voice Response (IVR) system. These extracts provide a granular, event‑level view of every interaction that occurs before a caller reaches an agent, completes a self‑service action, or exits th

Knowledge Base Article

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Voice Data Extracts

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Setting Up Hierarchical Reporting

This functionality assists you in arranging survey data in line with your organization’s hierarchy, facilitating easier access and analysis of pertinent information for teams at various levels. The organized method guarantees that feedback data can be efficiently leveraged across numerous survey ini

Sprinklr Insights

26.1

Insights

20.10

+1

Knowledge Base Article

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Hierarchical Reporting

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Share Task Views with Other Users

In Project Management, you can share a task view either while creating it or after it has been created. PermissionProject owners, admins, and editors can create and share views. Sharing a view with other users during creationA view can be shared with- Everyone: All collaborators (individual users or

marketing

PM_TASK_TIMELINE_VIEW_2

PM_TASK_CALENDAR_VIEW_2

PM_TASK_SHEET_VIEW_2

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Knowledge Base Article

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Manage Task Views

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Generate External Link for Production Dashboards

In this article, you will learn how to generate a link to your production dashboard that can be accessed by non-sprinklr/external users.How it worksOn the Production Dashboard window, click on the Options icon in the top right corner.Click on the Get External Link option from the dropdown. Sele

marketing

Production Dashboards External Sharing

External Link Sharing

External Sharing

+2

Knowledge Base Article

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Advanced Functionalities

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Move and Distribute Widgets in Display/Presentations

Creating visually appealing and well-organized storyboards/presentations often involves the manipulation of multiple widgets such as text boxes, images, charts, and shapes. Sprinklr Display/Presentations now supports multiple widgets to be selected and moved together in a layout. This greatly simpli

Display - SES

social

Social - SES

Knowledge Base Article

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Display

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Preview Dialer

Preview DialersPreview dialers are agent-first dialers where a call is first sent to the agent in order to increase or generate more productive calls.Help call center agents review customer information through a window when they initiate or receive a phone call. Add significant value to customer ser

Service

Knowledge Base Article

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Dialers

SH
iOS - v11.0.0

This article walks you through the step-by-step process of integrating Sprinklr Messenger (Live Chat) with your iOS mobile app.Note: Sprinklr Messenger supports iOS 15.1 and above.Step 1: Setup You can set up the Live Chat SDK in iOS using one of two methods:CocoaPods Swift Package Manager (S

Service

Knowledge Base Article

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Older Versions

RS
iOS - v12.0.2

This article walks you through the step-by-step process of integrating Sprinklr Messenger (Live Chat) with your iOS mobile app.Note: Sprinklr Messenger supports iOS 15.1 and above.Step 1: Setup You can set up the Live Chat SDK in iOS using one of two methods:CocoaPods Swift Package Manager (SPM)

Service

Knowledge Base Article

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Older Versions

SH
User Mapping in CRM Integration

User mapping is a critical process in integrating Sprinklr with CRM systems. It ensures that users can access the Sprinklr Care Console iFrame within CRM. This process ensures that each user in CRM is associated with a corresponding user in Sprinklr, facilitating data governance, compliance, and st

marketing

Insights

social

Service

+2

Knowledge Base Article

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User Mapping