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Stakeholders communication via Newsletters

With organizations going global and diversifying geographically, communication is the key to running operations successfully. And being a PR professional it is one of your top job functions to keep your executives and your employees up to date about the events that impact your brand and the industry

Insights

Knowledge Base Article

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Stakeholders Communication via Newsletters

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Configure FAQ Tool in Agent Copilot

The FAQ Tool allows Agent Copilot to access and deliver accurate answers from training content using Retrieval-Augmented Generation (RAG). This ensures that responses are consistent, contextual, and based on trusted sources.Steps to Configure the FAQ ToolFollow the steps below to configure the FAQ T

Sprinklr Service

New Article

20.10

Knowledge Base Article

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Supported Tools

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Sprinklr Social: 26.4.1 Release Notes

Sprinklr Social is a powerful platform for scaling social media efforts. It offers tools for publishing, engagement, reporting, and more across multiple channels. This release introduces new capabilities designed to elevate customer experiences at every touchpoint, delivering strong business impact.

Sprinklr Social

New Article

26.4.1

Knowledge Base Article

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26.4.1 Minor Release (10th May '26 Onwards)

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Message Types in Filters for Outbound and Inbound Reporting

Sprinklr helps you manage your social media interactions on platforms like X (formerly Twitter), Facebook, LinkedIn, Instagram, and YouTube. One powerful feature is message filtering, which helps you handle both inbound and outbound messages effectively. Here's a breakdown of the message types

Message Types in Filters

Outbound and Inbound Reporting

social

Reporting - SES

+1

Knowledge Base Article

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Reporting glossary

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YouTube Media Guidelines

When uploading media content and publishing through Sprinklr, there are channel-specific requirements and recommendations to consider. Below, you will find the optimal specifications for images and videos supported in Youtube. Youtube Media GuidelinesEntitiesVideo GuidelinesSizeMaximum file size: 25

social

Knowledge Base Article

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Know More

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View UGC Metrics in Reporting

Reporting metrics on User-Generated Content are available in Reporting Insights. With metrics on UGC, you can manage your campaigns with valuable data at your fingertips. You can view how many UGC requests were sent out, how many of your requests were approved and published, or which users, who

experience:space

feature:content-marketing

Support for UGC Approval Metrics

UGC Metrics Reporting

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Knowledge Base Article

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Advanced Use Cases

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Send Message V2 Node in Journey Facilitator

By following these steps, you can effectively use the Send Message V2 node to send personalized messages through your selected channel, utilizing the appropriate assets and contact details as per your requirements.Enablement note:To learn more about getting this capability enabled in your environmen

Service

Knowledge Base Article

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Journey Builder

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Create A Column For Facebook Shares

Shares can provide insight into how content is being received by your brand's fans and what content your brand is actively sharing on Facebook, in distinct views that let you better understand social activity and trends from the Engagement Dashboards. Using Facebook Share columns you can track

social

Knowledge Base Article

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Add Facebook column in engagement dashboard

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Guided Workflow - Secure Screen - Layouts

Overview The Layouts component is a powerful tool designed to organize and differentiate content effectively on the screen while optimizing space utilization. It includes features like a section divider to visually separate different segments for better clarity and flow. Additionally, it offers two-

Service

Knowledge Base Article

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Guided Workflow Canvas

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Adding a Shorten URL in a Publisher

When you want to gain traffic to your post, great content is only half the battle you have won. No matter how much effort you put to make the content user-friendly and shareable, getting the right number of hits and clicks is what matters the most. If the target audience doesn’t click on your post,

experience:space

Adding a Shorten URL in a Publisher

article:howto

social

+6

Knowledge Base Article

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URL Shorteners

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What can I do with Facebook?

Facebook  is becoming a great social media platform for businesses. We shared reasons for your brand to be on Facebook in this article. Once your brand onboards on Facebook, there are multiple use cases to leverage it for customer experience management. This article covers some of these use cases:​E

social

Knowledge Base Article

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Getting Started

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Conditions Applicable on Journey Facilitator - Advocacy

The Journey Facilitator feature allows admins to send automatic email nudges to you based on specific conditions. These nudges aim to reactivate you on the advocacy platform. Admins can select from various conditions to create cases for sending these emails. Below are the conditions that can be used

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Journey Facilitator in Advocacy

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Monetise Videos from Sprinklr

Sprinklr allows you to monetise your owned content published as Video posts. You can claim ownership of your content around the globe, and get control on the access to use and post your owned content on Social Media channels like Facebook, Youtube & Twitter. Account set up for monetisationFacebo

social

Knowledge Base Article

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Other Publishing Capabilities

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Add Brand’s Social Posts in Email Newsletter (Advocacy)

Admins can also send the brand’s social posts through email newsletters to amplify the engagement on those. This will update the advocates about the newly added brand posts on advocacy sites attracting and motivating them to disseminate the content further. Setting Up Email NewslettersConnecting the

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Email Newsletters (Advocacy)

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Linkedin Channel Updates

Keep up with the latest Linkedin Channel updates here.March 2023Linkedin Polls - Sprinklr empowers Social Media Managers/Publishing Supervisor to publish Linkedin Polls by integrating Linkedin Poll API to publish and fetch Linkedin Poll Posts. You can use Linkedin Polls posts in Quick publisher &

Service

Knowledge Base Article

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Engagement on Linkedin

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Compare Paid Strategy dashboard

The paid strategy allows a brand to channel its marketing spend towards creating content that reaches a wider audience, ultimately increasing traffic, sales, and revenue. Monitoring competitor campaigns can help improve a brand's own strategy. This can be achieved by navigating to the Compare P

Insights

Compare Paid Strategy Dshboard

Knowledge Base Article

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Standard Dashboards in Benchmarking

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Integrating Sprinklr Advocacy with Microsoft Apps

The Sprinklr - Advocacy app allows employees to discover, share, and engage with company-approved content directly within Microsoft Teams, Outlook, and M365. By integrating Advocacy into these platforms, organizations can streamline content engagement while keeping employees within their primary wor

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Integrations

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Discovery of Generative AI FAQ Bot

OverviewThis article will serve as a guide to discovering the requirements for building a Generative AI-powered FAQ Bot.Use Cases of Generative AI FAQ BotIdentify your requirements for the FAQ Bot. Depending on your needs, two main use cases can be as follows:Fully FAQ-Based Bot: If your requirement

Service

Knowledge Base Article

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Before you build

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Benchmarking standard dashboards (navigation + required permissions)

In this article, you will learn how to navigate to Benchmarking standard dashboards and the required permission to access them.To access the standard dashboardsClick the New Tab icon. Under Sprinklr Insights, click Benchmarking Dashboards within Learn. You will be taken to the Benchmarking Dashboard

standard dashboard

Insights

Knowledge Base Article

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Benchmarking Dashboards

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How to Apply Filters in the Ads Creative Library

In Ads Creative Library, using filters can help you find the assets that you need to see by selecting specific criteria that the content meets in order to be displayed. You can opt to filter the Paid Assets by channel, for example, to quickly change your view to see only Facebook Creative assets, or

marketing

Knowledge Base Article

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Apply Filters in the Creative Library