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Shared Projects

OverviewThe Shared Projects section on your Portfolios window, enables you to see all the Projects that have been shared with you for ease of access. This section lets you view all the Projects where you are a collaborator but not the Portfolios to which the Projects belong. ​Navigating to Shared Pr

PM_POPULAR_2

marketing

PM_GENERIC_2

Knowledge Base Article

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Sharing and Access

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Functionalities within Campaign Monitoring

The Campaign Monitoring screen is a centralized, real-time dashboard for monitoring voice campaigns. Supervisors can take various actions on the Campaign Monitoring screen to customize the view according to their requirements.Date Range  Get all the campaign data over custom date and time range from

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

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Campaign Monitoring

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Sprinklr v16.2.0 - Sprinklr Service Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below! Navigation TipsRead through the release notes below, or you can c

experience:space

Winter Release 2021

feature:social-care

16.2.0

+6

release_note

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v16.2.0 (February)

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Sprinklr Social: 19.8 Capabilities and Enhancements

Sprinklr's latest release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints.

18.5 Release

marketing

Insights

social

+2

Knowledge Base Article

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19.8 Release (Aug 23 - Sept 1, '24)

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Inline Editable Table widget

Create an Inline Editable Table widget in Listening for quick actionability.Sprinklr provides you with the Inline Editable Table widget in Social Listening that allows you to make upfront, inline edits to widgets and filter, sort, search, and take bulk actions on the go, imparting quick actionabilit

Insights

Inline Editable Table Widget

Knowledge Base Article

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Types of Widgets

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Verify your Google My Business Page

To update your business name and other info on Google, you must first verify your business. When you verify your business, you are required to check that your business info is accurate and that you’re the only one who can edit it.​To Verify for the First TimeYou are required to add or clai

social

Verify your Google My Business

Verify the GMB Listings

Knowledge Base Article

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Google My Business

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Customizing Personas with Persona App Manager

A Persona App is a simplified interface designed specifically for a user that helps them manage their daily activities. In Sprinklr, a set of standard persona apps are available based on common use cases, across product suites that do not need any customization. The users might have various roles su

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

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Customising Personas with Persona App Manager

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Defining routing logic (Routing configurations) - Skill based Routing

Routing Configurations are a set of action groups which perform actions on cases pending in the work queue based on defined conditions. The routing checks all the pending cases in real time and instantly performs the defined actions on the case like dropping the skills tagged with the case, increasi

Service

Knowledge Base Article

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Setting up Skill based routing

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Adding Stack Exchange Profiles in Sprinklr

Relevant personasTo whom is this capability relevant?Social Media Managers Account ownersUse casesWhat business problem does it solve, and what can it achieve?If a brand has teams active on Stack Exchange, they can onboard them to Sprinklr and enable appropriate moderation.Brands can enable users to

social

Stack Exchange

Sprinklr Social

Channels - SES

+2

Knowledge Base Article

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Stack Exchange

RS
Get Records Tool with Custom Entity

The Get Records Tool allows you to retrieve data from custom entities using defined filters and store the results in variables. It also offers sorting options to organize the extracted data in a structured and meaningful way.Steps to Add a Get Records Tool with Custom EntityFollow the steps below to

Sprinklr Service

20.10

Updated Article

Knowledge Base Article

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Core Tools

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Manage Naming Conventions: Share, Edit, Clone and Delete

Note: Sharing, Editing, Cloning and Deleting Naming Conventions require specific permissions. Contact your Workspace Admin if you do not have the required permissions. 1. Click New Tab. Under the Marketing Tab in Sprinklr Marketing, navigate to Plan > Planning and Reuse > Naming Conventions. ​

marketing

Knowledge Base Article

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Naming Conventions

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Automated Quality Assurance (QA) in IVR

Automated Quality Assurance (QA) in IVR systems streamlines the process of retesting by enabling administrators to define standard use cases and restart a previously executed voice cases, whether it was successful or failed. This feature allows administrators to follow the exact path taken during th

Service

Knowledge Base Article

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Automated QA in IVR

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Publish to Google My Business

Google My Business provides you with the ability to create Posts in Google Search within several categories, such as news, events, and offers. You can publish your offers, events, products, and services directly to Google Search and Maps through posts on Google My Business. In this guide, we’ll show

experience:space

Publish Content to Google My Business

Google

Google My Business

+11

Knowledge Base Article

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Google My Business

RS
Summarize Widgets with AI

The Widget Summarizer is a one-click AI+ feature that delivers key insights directly from a widget, offering concise, actionable summaries alongside the visualized data. It removes the need for multiple drilldowns, giving you fast access to high-level takeaways. By pinning these summaries next to th

social

Sprinklr AI+ - SES

Social - SES

Knowledge Base Article

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Sprinklr AI+

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Pinterest Segmented Ads Reporting

Breakdown Reports allow you to view the breakdown of a particular measure by its category for a specified date range. In this article, we will take you through the different breakdowns available in Ads Reporting for Pinterest. For example, How to track which segment of your audience is performing be

marketing

Knowledge Base Article

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Reporting & Analytics

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Checklist for Tasks 

In many cases it is not feasible to have multiple tasks as different steps as one task might have certain steps of completion, hence the ability to have a checklist for certain tasks with multiple steps.  How does it work? A task can be created by clicking on “Publishing options” from the task bar p

marketing

Knowledge Base Article

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Tasks

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Create a Discord Bot Account

To add your Discord Server account in Sprinklr, you must have a Discord App and a Discord Bot linked to your server. In this article, you will learn how to create a Discord Bot on a particular Discord Server.To Create a Bot AccountTo create a Discord bot, follow these steps:​1. Log in to the Discord

social

Service

Knowledge Base Article

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Discord

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Track Channel Engagement on User's Posts

The Channel Engagement widgets give an overview of the performance of the content that is shared by the user on their social channels.  These widgets can help admins realize the amplified native engagement they are receiving on their brand campaigns by using Advocacy. These widgets can also help adm

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Analytics/Reporting (Advocacy)

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Sprinklr Insights: 19.5 Capabilities and Enhancements

Sprinklr's latest release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints.

marketing

Insights

social

Service

Knowledge Base Article

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19.5 Release (May 18-26, '24)

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How to Export Ad Creatives from the Ads Creative Library

Instead of manually taking snapshots of multiple creative previews and compiling them into a file, you can directly take an export of these placements in your desired file format. The Ads Creative Library allows you to take an export of your creatives in different file formats an

marketing

Knowledge Base Article

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Export Ad Creatives