Can't find what you're looking for?

Ask a question

Relevance
Selected Relevance

Category

Published Date :

Lifetime

Selected Lifetime

Conversation Type :

Posts

Selected Posts

Search Results (5.8K)

SH
Setup Gamification Criteria with Points and Badges in Advocacy

Gamification, the strategic integration of game mechanics into Advocacy, aims to elevate user engagement, adoption, and loyalty within the platform. Advocacy sites house an extensive array of content tailored for employee sharing.  Brands leverage this content sharing to amplify their brand's s

Advocacy - SES

social

Social - SES

Knowledge Base Article

 • 

Platform Configuration

RS
Survey Report

Overview:The Survey report contains all the related time stamps and KPIs related to survey, customer profile info and a holistic data of all instances from when the survey was sent to customer to when customer responded and submitted the survey.​Key Details​Data Aggregation and Filtering Options    

Service

Knowledge Base Article

 • 

Report Glossary

RS
Enable Google Analytics in Advocacy

Google Analytics provides you insights into how users find and use your website. With Google Analytics, you can track return on investment (ROI) for your online marketing. This integration enables you to connect your social efforts to your google analytics dashboards and measure the effectiveness of

Tracking ID

Google Analytics

Advocacy - SES

social

+2

Knowledge Base Article

 • 

Reporting (Advocacy)

RS
Reporting Dashboard Usage

The Reporting Dashboard Usage Report is a type of analytics report that tracks how users interact with reporting dashboards within a platform or application. It helps organizations understand who is using dashboards, how often, and in what ways, providing valuable insights into user engagement, adop

Service

Knowledge Base Article

 • 

Detailed Dashboards

RS
OpenID Connect SSO

What is SSO?Single Sign-On capability provides the end users an easier way to login compared to the email/password login method. Users can log in to the Sprinklr platform via their company’s enterprise login only, with just a click. For example, for a user, who is logged into their brand’s employee

social

Knowledge Base Article

 • 

SSO

SH
Call Report on Ingested Data

This section is a Lead level report that maps the Lead Events against each lead based on the severity of the event. Every customer record is counted as a separate lead and every customer interest(eg: registration of a customer on a product’s enquiry) is considered as a Lead Event.Values Plotted: Lea

Service

Knowledge Base Article

 • 

Reporting & Analytics

RS
Case Macro Usage Report

Overview The Case Macro Usage Report serves as a comprehensive record of all macros applied to cases within the system. It captures unique data points for each macro application, including the count of macro usage, timestamps of application, applying agents' details, and case-specific informati

Service

Knowledge Base Article

 • 

Report Glossary

RS
Callback Report

The Callback Report provides detailed information on all tasks and scheduled callbacks in the Sprinklr system. This Report offers insights into scheduled callback tasks, including granular details such as assignee, creator, due date, and completion status of the particular task. It also covers perfo

Sprinklr Service

Service

Updated Article

26.4

Knowledge Base Article

 • 

Detailed Report Glossary

RS
Agent Skill & Profile Mapping Extract

Agent Skill Extract provide detailed information about the agent unique details and agent skills configured within the platform and how these skills are assigned to agents, teams, queues, and routing workflows. These datasets help supervisors, administrators, and workforce managers understand team c

Sprinklr Service

New Article

26.4

Knowledge Base Article

 • 

Agent Data Extracts

RS
Auditing Connectors

In Sprinklr, auditing connectors is a process that allows monitoring of various connectors and tracking changes to their properties. Connectors in Sprinklr are used to integrate external systems (like social media platforms, CRMs, or analytics tools) with the Sprinklr platform. Auditing these connec

marketing

Insights

social

Service

Knowledge Base Article

 • 

Auditing Connectors

SH
URL Entry Points

Clients can initiate messages using the provided URL. When a customer clicks on the URL, the system redirects them to a message so they can send a text message. Decide how and where to provide the URL. Brands can embed it as a link in an email message or website, or use it as a button action in the

Service

Knowledge Base Article

 • 

Entry Points

SH
Configure a rule to send surveys and capture customer feedback

After building surveys in the Survey Builder, you would want to establish the scenarios under which you send survey requests to customers. Automating this process ensures that agent preference does not affect the results you receive and that the feedback you get from customers is unbiased, leading t

Surveys

Service

Rule Engine

Knowledge Base Article

 • 

Sending Surveys

SH
Add Slack Bot Account on Sprinklr

Slack is a messaging app for business that connects people to the information that they need. Integrating Slack as a channel inside Sprinklr will help to manage all business-related conversations in one go. It will simplify tracking of all messages and important conversations on Slack, using this in

social

Slack Engagement Flow

Knowledge Base Article

 • 

Slack

SH
Customer Information Required for SSO Setup

Before starting the configuration of SSO setup on the platform, there are some details that need to be sent from the Identity Provider’s end. Based on these details, the fields would be set on the platform UI to set up SSO for the client. Follow this article for information about the details that ne

social

Knowledge Base Article

 • 

SSO

RS
Universal Product Cart Report

The Universal Product Cart Report provides detailed insights into customer shopping activity, tracking metrics like cart status, creation and modification times, purchase completion, and discounts applied. It helps brands analyze purchase behavior, monitor cart statuses, and evaluate total purchases

Service

Knowledge Base Article

 • 

Detailed Report Glossary

RS
Response Table

The Response Table is a specialized table widget designed for survey analysis in CFM. It displays individual survey responses in tabular form with fixed response-level identifiers, making it easier to inspect, sort, and export respondent-level data.Business Use CaseProvide a tabular view of survey r

Insights

Knowledge Base Article

 • 

CFM Visualizations

SH
Journey Reporting Outbound Data Source

After deploying a journey, you may want to evaluate the engagement of the audience. Sprinklr provides you with the ability to measure customers' engagement during a customer journey via its Reporting dashboard. It helps you to have a detailed overview of sent, opened, read and failed messages (depen

26.1

Sprinklr Service

Service

Updated Article

Knowledge Base Article

 • 

Standard Reporting

SH
Things to know before creating an IVR

Clicking on Create / Edit will open up a canvas as shown below. IVR builder offers a complete drag and drop interface along with various modules (or nodes) - each having a different functionality. 6 Major ComponentsCanvas: The canvas is the working area of the builder, where you build an IVR Workflo

Service

Knowledge Base Article

 • 

What is an IVR?

SH
Bulk Import X Cards

X cards allow you to advertise on X with more attractive, visual, and dynamic content that helps capture your audience's attention with images and videos. You can create multiple X cards at once by using the X Cards Import capability within Sprinklr Marketing (Ads). This will allow you to save

marketing

Knowledge Base Article

 • 

Set up Twitter Cards

RS
Real-Time Work Queue Report

The Real-Time Work Queue Report provides the current backlog volume and progress volume of a Work Queue. These insights provide information on the number of Cases awaiting assignment, the duration Cases have been waiting, and the Cases currently assigned to users in the Work Queue.When you create a

Service

Knowledge Base Article

 • 

Detailed Report Glossary