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RS
Sending & Receiving Reactions

You can send and receive reactions on both your and your customers' WhatsApp messages in Care Console. This feature is specifically available for the WhatsApp Cloud API. Your customers will also have the option to react to messages from both themselves and your brand, with these reactions being

Service

Knowledge Base Article

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WhatsApp Reactions

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Sandbox Validation Framework

​Note: This feature is a Limited Availability feature and DP controlled. To enable this feature in your environment, contact your Success Manager. Alternatively, you can submit a request at tickets@sprinklr.com.The Validation Framework in Sandbox Changeset Management process is used while moving cha

marketing

Insights

social

New Article

+6

Knowledge Base Article

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Deploying Inbound Change Set

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What is Smart Theme Explorer?

Smart Theme Explorer, powered by Sprinklr AI, enables brands to understand their consumers' unmet needs, and top trends around their brands, products, and/or categories. It will enable you to discover top themes automatically synthesized from conversations using unsupervised clustering. You can

Insights

Smart Theme Explorer

Knowledge Base Article

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Getting Started with Smart Theme Explorer

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Steps to Create Entities using Regex

To learn about Regex, See Regular ExpressionsSteps to Create an EntityClick Entities under AI Tools.​On the Entities window, click Add Entity in the top right corner.On the Create New Entity window, give it a Name and add Description.Select the Entity Definition Method as Regex Define Regex for an e

Service

Knowledge Base Article

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Setup Entities

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TikTok Business API Capabilities and Limitations in Sprinklr Distributed

In this article, we will cover the API capabilities and limitations of TikTok Business as a channel in Sprinklr.​Enablement note: To learn more about getting this capability enabled in your environment, please work with your Success Manager.Engagement capabilities The table below specifies if the me

social

Social - SES

DST - SES

Knowledge Base Article

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Channel Limitations (Distributed)

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Sprinklr Service On Microsoft Dynamics

Sprinklr connector provides a native integrated social care experience to the Microsoft Dynamics 365 users, by enabling omnichannel case management. Sprinklr and Dynamics 365 represent a formidable combination enabling customers to deploy the industry’s most integrated and advanc

experience:space

Modern Care

Dynamics 365

Insights

+9

Knowledge Base Article

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Microsoft Dynamics 365

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Send Message V2 Node in Journey Facilitator

By following these steps, you can effectively use the Send Message V2 node to send personalized messages through your selected channel, utilizing the appropriate assets and contact details as per your requirements.Enablement note:To learn more about getting this capability enabled in your environmen

Service

Knowledge Base Article

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Journey Builder

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Smart Clusters widget

Smart Clusters widget, powered by Sprinklr AI, enables brands to understand their consumers' unmet needs, and top trends around their brands, products, and/or categories. It will enable you to discover top themes automatically synthesized from conversations using unsupervised clustering. You ca

Smart Clusters Widget

Insights

Knowledge Base Article

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Types of Widgets

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Manage Work Types in Sprinklr WFM

Work Types (formerly Workloads) help you organize and forecast the different kinds of work your teams handle in Workforce Management. Each Work Type represents a specific combination of Channel, Queues, and Skills that feeds into staffing and forecasting models.This article outlines the essential st

Sprinklr Service

20.7.1

20.10

Service

+1

Knowledge Base Article

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Manage Work Types

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Customer Feedback Management - Copilot

The CFM Copilot, an AI-driven conversational assistant integrated within Sprinklr CFM, enables business users to effortlessly query survey data using natural language. This eliminates the need for advanced analytical skills or manual exploration of dashboards. Seamlessly embedded in both Analytics a

Sprinklr Insights

Insights

New Article

26.4

Knowledge Base Article

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CFM Copilot

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Story Card widget

Sprinklr helps you to identify and stay on top of crisis events happening around your brands, competitors, campaigns, etc. by clubbing similar articles together to form a story. The Story Card Widget plots various stories in the form of Story Cards. Rather than going through every published article

Insights

Story Card Widget

Knowledge Base Article

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Types of Widgets

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Sprinklr v16.2.0 - Sprinklr Insights Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below! Navigation TipsRead through the release notes below, or you can c

experience:space

Winter Release 2021

16.2.0

New Capabilities and Enhancements

+5

release_note

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v16.2.0 (March)

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PR Monitoring via custom dashboards

As a PR manager, monitoring a crisis is as critical as identifying one. A PR manager needs to track the extent and direction of any crisis event to avoid any surprises and drive brand reputation. With Media Monitoring & Analytics' dashboards, customized reporting can be set up to track any

Insights

Knowledge Base Article

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PR Monitoring via Custom Dashboards

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Service Channels

To access articles detailing the supported channels for Conversational AI, please visit the following link: Service Channels - Sprinklr Help

Service

Knowledge Base Article

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Service Channels

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Smart Content Analytics

Permissions to access Smart Content AnalyticsReporting > Dashboards > Smart Content Intelligence​Enablement note: To learn more about getting this capability enabled in your environment, work with your Success Manager.To navigate to Smart Content Intelligence Dashboard Click the New

marketing

Knowledge Base Article

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Standard Marketing Reporting Dashboards

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Sprinklr Service: 19.5 Capabilities and Enhancements

Sprinklr's latest release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints.

18.5 Release

Sprinklr Service

marketing

Insights

+2

Knowledge Base Article

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19.5 Release (May 18-26, '24)

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Setting Up Unified Reporting

Sprinklr unifies data from paid advertisements, brand-owned content, and earned media within a single, AI-powered platform that provides marketing teams with complete visibility, consistent reporting, and actionable insights across the customer journey. In this article, you will learn:The benefits o

26.1

marketing

20.10

Updated Article

+1

Knowledge Base Article

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Overview

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Sprinklr Service - Roles and Permissions

To ensure that the users on the Sprinklr platform are set up with the appropriate access to the Care features, you need to assign the right permissions to their roles.In this article, you can find Care Permissions and their respective descriptions.To review the basics of adding users, see Add a User

Service

Knowledge Base Article

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Sprinklr Service Glossary

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Sprinklr v16.2.0 - Sprinklr Service Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below! Navigation TipsRead through the release notes below, or you can c

experience:space

Winter Release 2021

feature:social-care

16.2.0

+6

release_note

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v16.2.0 (February)

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Sprinklr Social: 18.11 Capabilities and Enhancements

With this release, deliver an enhanced customer experience with feature advancements in Publishing, Asset Manager, Distributed, and Advocacy.

18.5 Release

marketing

Insights

social

+1

Knowledge Base Article

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v18.11 Fall Release (November)