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Business Locations FAQs

Below are some of the frequently asked questions about Business Locations –What is meant by Business Locations?Locations/Business Locations in Sprinklr are entities that allow users to add and manage physical business locations, collect location-specific sources, and organize based on any hierarchie

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Knowledge Base Article

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FAQs

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Compose Reddit Ads using Ad Composer

Advertise on Reddit and reach a wider group of audience. Through Reddit Ads in Sprinklr, you can advertise to a 100k + active community, and 500M+ monthly visitors globally, allowing your brand to reach a highly engaged and active audience. Now to compose reddit ads on Sprinklr through Ads Composer,

marketing

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Sprinklr Marketing

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Ads Publishing

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Configure Persona Apps for Workforce Management

Persona Apps define how different user roles interact with Workforce Management features in Sprinklr. By configuring Persona Apps, you can ensure that Agents, Workforce Managers, and Administrators have access to the right tools, workflows, and information based on their responsibilities.This docume

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Other Configurations

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How to get the Allocadia Integration enabled?

To use Sprinklr’s Allocadia Integration, you can get in touch with your Success Manager or the Sprinklr Support Team by simply mailing to tickets@sprinklr.com.​To enable this integration, you need to share the list of properties on your Marketing Activities that you want to be mapped to the custom f

campaign management

marketing

Allocadia and Sprinklr Integration

Knowledge Base Article

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Allocadia and Sprinklr Integration

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Certificate Based Token Generation

This guide will walk you through the process of creating an access token using the JWT (JSON Web Token). This is a certificate-based token generation approach that eliminates the need to store any token while ensuring secure authentication and information exchange. This process involves using a JWT

JWT API Authentication

Knowledge Base Article

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Security

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Create and Manage Knowledge Base Categories

Categories are a way to organize content into groups based on their shared characteristics or properties. They help to make it easier for users to find the information they are looking for by providing a structured and intuitive navigation system.Categories can be created based on a variety of crite

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Create and Manage Categories

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Configure Shift Change Policies

Shift Change Policies set the rules for agents to request Shift Changes. Agents can submit a Shift Change request to modify their schedule for a specific date by updating the Shift start time or adding, removing, or rearranging Activities within their existing Shift. This helps maintain accurate age

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Manage Shift Change Policies

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Overview - Sina Weibo

Sina Weibo is one of China’s largest social media platforms, often compared to Twitter. It allows brands to share posts, engage with followers, and run campaigns to build awareness and drive conversations.What You Can Do in SprinklrWith Sprinklr, you can manage your Sina Weibo presence from a single

social

Sprinklr Social

Channels - SES

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Overview - Sina Weibo

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Change or Edit Thumbnails in a Video Post

Sprinklr allows you to select a custom thumbnail while posting videos on social media channels using Digital Asset Management and Publisher. Use this capability to customize posts that contain videos. In this article, we will cover the steps to add thumbnails to videos while publishing.Change or Edi

Publishing - SES

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Social - SES

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Getting started with publishing

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How to Get AI Creative Insights Enabled

SUMMARYThis article covers the process to get an AI-powered insights dashboard enabledEnablement ProcessThis feature is available for all advertising partners. To enable this feature, send all logo files and brand names used by the brand to tickets@sprinklr.comBackfill of data will be done for the l

marketing

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Enablement

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YouTube Channel Updates

Keep up with the latest YouTube Channel updates here.​Youtube Channel UpdatesMarch 2023Monetise Youtube Video - Youtube has rolled out Content ID APIs allowing us to monetise Youtube Videos from Sprinklr. To know more about how to monetise Youtube Videos please check out Monetise Videos from Sprinkl

social

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Know More

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Scheduled Exports

Use Sprinklr's Scheduled Exports to set up automated exports of your Listening and other reporting dashboards.Sprinklr’s Scheduled Exports allows you to set up automated as well as customizable exports of your Listening, Benchmarking, and other reporting dashboards to keep your team informed. You ca

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Scheduled Exports

Knowledge Base Article

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Advanced Entities & Settings in Listening

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Overview: Setting up Inbound Contact Center

​Sprinklr Inbound offers a fully automated, more efficient omnichannel experience for contacting customer support and giving a 360-degree view of the customer's data. Inbound voice unified care console enables cross-channel support for effective communication.​Prerequisites for Configuring Inbo

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Knowledge Base Article

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Unleash Power of Sprinklr Contact Centre in Simple Steps

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Add Facebook Workplace Account in Sprinklr

Facebook Workplace is an online collaborative software tool developed by Meta Platforms. It facilitates online group work, instant messaging, video conferencing, and news sharing. This article states steps to add your Facebook Workplace Bot account on Sprinklr.StepsClick the New Tab icon. Under the

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Add Facebook account in Sprinklr

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Sprinklr Marketing: 19.11 Capabilities and Enhancements

Sprinklr Marketings' latest 19.11 release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints. Here are the key features included in Sprinklr Marketings' latest release:Sprinklr MarketingSprinklr Serv

marketing

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social

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19.11 Release (Oct 25-Nov 8, '24)

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Rich Text Messages on Sprinklr Live Chat

You have the capability to send visually appealing messages to your customers on Sprinklr Live Chat. This feature enables you to engage with your audience more effectively by incorporating rich text elements with your message, enhancing the overall customer experience and interaction quality.Enablem

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Rich Text Messages

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Dynamic Workflow node for Voicebot

Note: This node is part of Sprinklr AI+. Enable this node by raising a support ticket at tickets@sprinklr.com.OverviewThe Dynamic Workflow Node(DWD) is a component in a chatbot's dialogue tree, designed to enhance the chatbot's conversational capabilities and create more human-like interac

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Enhance your voicebot with AI+

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Scheduled Report capabilities within Listening

Schedule a report delivery at an optimal time at regular intervals to monitor a crisis event ​The new Listening module covers scheduled report configuration for all the data powered by the Listening data source. All standard/custom dimensions from the following modules can be used to create a schedu

Scheduled Report

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alert

Scheduled Summary Report

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Listening Scheduled Summary Report

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Add Video to Reporting Widget Descriptions

Many times, you might need to add videos into the reporting dashboard widgets. For example, for scenarios where you want to add a “How to use this widget” in the dashboard. To achieve this, you can upload a video file from the Asset Manager into the description field in a custom reporting widget. Th

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Reporting - SES

Social - SES

Knowledge Base Article

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How to create a new widget

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Certificate Based Token Generation

This guide will walk you through the process of creating an access token using the JWT (JSON Web Token). This is a certificate-based token generation approach that eliminates the need to store any token while ensuring secure authentication and information exchange. This process involves using a JWT

marketing

Insights

social

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Security