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Create Scheduled Exports to keep your team informed

Use Sprinklr's Scheduled Exports to set up automated exports of your Listening and other reporting dashboards.Sprinklr’s Scheduled Exports allows you to set up automated as well as customizable exports of your Listening, Benchmarking, and other reporting dashboards to keep your team informed. You ca

Insights

Create Scheduled Exports

Knowledge Base Article

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Scheduled Exports

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Create a Facebook Cross Post Video

A cross-posted video is published across different Pages, without having to share or upload it again. If you manage multiple Facebook Pages, you can cross-post videos across all those Pages from Sprinklr. This article will cover the steps to publish a cross-post video on multiple Facebook PagesSetup

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Knowledge Base Article

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Create a post on Facebook

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Flutter - v15.0.0

This article walks you through the step-by-step process of integrating Sprinklr Messenger (Live Chat) with your mobile app.​Note: Before you begin, note the following requirements:The minimum supported Xcode version is Xcode 16.1.Sprinklr Messenger for Android supports minimum API 24.Sprinklr Messen

Service

Knowledge Base Article

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Flutter 15.0.0

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Create an iMessage template

The quickest and easiest way to provide a richer user experience is to use standard business chat interactive messages like List Pickers and Time Pickers. For additional functionality, you can design a customer experience, that's delivered through an iMessage app (standalone or integrated into

Service

Knowledge Base Article

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iMessage Apps

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What can I do with Instagram?

Instagram is becoming a great social media platform for businesses. In this article, we share some use cases on how brands can leverage it for customer experience management. There are links to detailed guides on how to for each use case also.​1. Engage with your audience on Instagram:Engage better

Engagement

article:howto

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Instagram

Knowledge Base Article

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Getting started - Instagram

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Volumetric Alerts for Product Insights

An effective early warning system triggering alerts when a pre-defined specific threshold criterion is met ​The new Listening alert module covers alert configuration for all the data powered by the Listening data source. The following modules are covered in the same: Listening Insights alerts Produc

Insights

Volumetric Alerts for Product Insights

Knowledge Base Article

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Alerts

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Volumetric Alert capabilities within Listening

An effective early warning system triggering alerts when a pre-defined specific threshold criterion is met ​The new Listening alert module covers alert configuration for all the data powered by the Listening data source. The following modules are covered in the same: Listening Insights alertsProduct

Listening Alerts

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Listening volumetric alerts

Volumetric Alerts

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Knowledge Base Article

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Listening Volumetric Alerts

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What can I do with Youtube?

YouTube is one of the most popular websites in the world. It has a massive user base, with over 2 billion monthly active users which is still growing. This article covers top reasons why your brand should make social media presence on Youtube. Once your brand is onboard on Youtube, there are multipl

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Knowledge Base Article

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Getting started

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Broadcast an Announcement in Distributed

The announcement capability (within Sprinklr) allows system administrators to send announcements to all the users, including Distributed users within the platform. Announcements can be created to be displayed once. Administrators can also customize the end date for displaying the announcements. For

Broadcast an Announcement in Distributed

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Announcement

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Knowledge Base Article

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Governance (Distributed Admin)

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Sprinklr Insights: 18.11 Capabilities and Enhancements

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint.

Sprinklr Insights Capabilities and Enhancements

marketing

Insights

social

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Knowledge Base Article

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v18.11 Fall Release (November)

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Configuring Stickiness Settings in Queue

Stickiness settings are defined at work queue level and thus for all the cases that get routed to this work queue, same stickiness logic will be applied. Any case that is added to the work queue within the stickiness timeout would be considered as higher priority for assignment, than the other pendi

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Knowledge Base Article

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Setting up Skill based routing

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Types of Accounts on X

FeatureTwitter Verified (Gold Checkmark)Twitter Premium (Blue Checkmark) Government Accounts (Grey Checkmark) CostFree  Subscription-based, varies based on countryFreeVerification Status Yellow checkmark for verified organizations, government accounts, and notable figuresBlue checkmark for payin

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Knowledge Base Article

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Types of Accounts on X

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Product Level Videos in Sprinklr for Meta

Product Level Video: OverviewProduct Level Video (PLV) allows advertisers to enhance Advantage+ Catalog Ads by incorporating video assets at the product/SKU level. This integration enables advertisers to effectively reach their audience with product-focused videos across all Meta placements, such as

marketing

Knowledge Base Article

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Video Templates in Sprinklr - Overview

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Change or Edit Thumbnails in a Video Post

Sprinklr allows you to select a custom thumbnail while posting videos on social media channels using Digital Asset Management and Publisher. Use this capability to customize posts that contain videos. In this article, we will cover the steps to add thumbnails to videos while publishing.Change or Edi

Publishing - SES

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Social - SES

Knowledge Base Article

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Getting started with publishing

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Add a Trustpilot Account

Adding a Trustpilot account in Sprinklr allows your team to engage, publish, report, and monitor your brand's Trustpilot account from the Sprinklr platform. To learn more about getting this capabil

experience:space

article:howto

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product:platform

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Knowledge Base Article

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Trustpilot

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Flutter - v13.0.3

This article walks you through the step-by-step process of integrating Sprinklr Messenger (Live Chat) with your mobile app.​Note: Before you begin, note the following requirements:Sprinklr Messenger for Android supports minimum API 24.Sprinklr Messenger for Android supports compileSdkVersion and tar

Service

Knowledge Base Article

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Older Versions

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What can I do with X?

X (formerly Twitter) has grown tremendously over the past few years. We already covered all the reasons why your brand should make social media presence on X in this article. Here, we will be continuing with specific use cases that your brand can go for, once you have on boarded on this channel:​Get

social

Knowledge Base Article

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Getting Started - X (formerly Twitter)

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Update user properties seamlessly using Macros

You have the ability to create macros for the new asset type “Users”. Additionally, you will be able to set/unset user properties in bulk in the user settings window using macros. Other bulk actions include the addition of static user groups, activating/deactivating users, setting user persona, enab

bulk uploads users to multiple clients

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bulk upload users

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release_note

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Macros

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Request control to reply to Messenger DMs

Facebook policies prevent users from replying to a conversation in case the control is not present with the user. In those cases, you need to request control to the admin, who can then pass control. This might be required in cases where care agents/others want to take control of the conversation. Th

social

Knowledge Base Article

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Reply from Engagement dashboards

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Keyboard Shortcuts in Sprinklr

Keyboard shortcuts helps you work faster by reducing the time spent navigating menus or reaching for the mouse. Across the Sprinklr platform, shortcuts allow you to quickly take actions, move between fields, and access modules—saving valuable time, especially for power users such as social media man

marketing

Insights

social

Service

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Knowledge Base Article

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Platform Modules