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Publish to Viber

Sprinklr supports a number of publishing and engagement capabilities for Viber once you've linked your Viber account through Sprinklr. In this guide, we'll walk through how to publish public posts on Viber.​Before You BeginEnsure that you've linked your public Viber account in Sprinkl

social

Service

Knowledge Base Article

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Publishing

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Add a Simple Text Template Asset for SMS

Simple Text Template Assets are assets that can be uploaded in the Asset Management and can be used to save frequently used messaging for published messages or replies. Additionally, Simple Text Templates can be saved as Canned Responses for use as quick replies when engaging users. You can&nbs

experience:space

Text Asset

cloud:core

canned response

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Knowledge Base Article

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SMS

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Volumetric Alert capabilities within Listening

An effective early warning system triggering alerts when a pre-defined specific threshold criterion is met ​The new Listening alert module covers alert configuration for all the data powered by the Listening data source. The following modules are covered in the same: Listening Insights alertsProduct

Listening Alerts

Insights

Listening volumetric alerts

Volumetric Alerts

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Knowledge Base Article

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Listening Volumetric Alerts

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Volumetric Alerts for Product Insights

An effective early warning system triggering alerts when a pre-defined specific threshold criterion is met ​The new Listening alert module covers alert configuration for all the data powered by the Listening data source. The following modules are covered in the same: Listening Insights alerts Produc

Insights

Volumetric Alerts for Product Insights

Knowledge Base Article

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Alerts

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Product Level Videos in Sprinklr for Meta

Product Level Video: OverviewProduct Level Video (PLV) allows advertisers to enhance Advantage+ Catalog Ads by incorporating video assets at the product/SKU level. This integration enables advertisers to effectively reach their audience with product-focused videos across all Meta placements, such as

marketing

Knowledge Base Article

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Video Templates in Sprinklr - Overview

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Create Scheduled Exports to keep your team informed

Use Sprinklr's Scheduled Exports to set up automated exports of your Listening and other reporting dashboards.Sprinklr’s Scheduled Exports allows you to set up automated as well as customizable exports of your Listening, Benchmarking, and other reporting dashboards to keep your team informed. You ca

Insights

Create Scheduled Exports

Knowledge Base Article

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Scheduled Exports

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Apply Handover Protocol Using Rule Engine

Handover Protocol is a functionality that allows bots and agents to hand off control of the conversation on Instagram to each other. This article walks you through the process of setting rule engine flow with the actions and controls present for Instagram hand over protocol process. Apply Handover P

social

Knowledge Base Article

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Advanced capabilities

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Compose Reddit Ads using Ads Manager

Advertise on Reddit and reach a wider group of audience. Through Reddit Ads in Sprinklr, you can advertise to a 100k + active community, and 500M+ monthly visitors globally, allowing your brand to reach a highly engaged and active audience. ​Now to compose reddit ads on Sprinklr through Ads Manager,

marketing

Knowledge Base Article

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Ads Publishing

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Update user properties seamlessly using Macros

You have the ability to create macros for the new asset type “Users”. Additionally, you will be able to set/unset user properties in bulk in the user settings window using macros. Other bulk actions include the addition of static user groups, activating/deactivating users, setting user persona, enab

bulk uploads users to multiple clients

Insights

social

bulk upload users

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release_note

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Macros

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Creating Followers Network Report

Follow the steps shown below to create a Followers Network report – Click the New Tab icon. Under Sprinklr Insights, click Audience Insights within Learn. On the Audience Study window, click the Create Audience Study button in the top right corner.​On the Select Business Objective popup window, sele

Followers Network Report

Insights

Audience Insights

Create Followers Network Report

Knowledge Base Article

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Followers Networks

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Migrating record pages from Sandbox to production environment

Care console is one stop solution for the agents to work on their cases, and solve the customer queries with a unified customer 360 view. Admins can customize and configure the care console layout based on their requirements. Business Use CaseDuring the UAT phase of any client, care console record p

Service

Knowledge Base Article

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Additional Use Cases

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Convert Facebook dark posts into published posts

Sprinklr allows Facebook Dark Posts that were published in the Sprinklr platform to be converted into published posts at a later time. This capability allows you to make posts public when desired, giving greater flexibility in your workflows. This article will provide you with the details of how to

social

Knowledge Base Article

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Other Publishing Capabilities

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Replace a LinkedIn Message Ad Campaign with a Conversation Ad Campaign

Conversation Ads allows you to start conversations with professionals and business decision-makers via LinkedIn Messaging on both desktop and mobile devices. In this article, we will explain how to replace an existing Message ad campaign with a Conversation ad campaign to continue running Message Ad

marketing

Knowledge Base Article

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Advanced Use Cases

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Sprinklr's AI Studio

Introduction to AI StudioSprinklr AI Studio is a powerful tool that allows Sprinklr Insights customers to create customized AI text classification models without requiring any coding or engineering expertise. This means that businesses can leverage the power of AI to accurately filter and categorize

Insights

ai studio

Knowledge Base Article

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Sprinklr's AI Studio

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Setting up the Export Preferences

The Export Preferences capability provides a window that lets you define the export preferences for future use. Using this capability, you can define the following security options for export files in Sprinklr:Whitelisting IP Addresses.Setting up expiration value for an export file.Restricting the e

marketing

Insights

social

Service

+1

Knowledge Base Article

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Security

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Entry Points

Entry points are a way how end-users can start a conversation with your business. End users can contact you to find information about a product, purchase a product, get customer service, request a loan, receive account statement, notifications about transactions, find the nearest branch, and so on,

Service

Knowledge Base Article

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Entry Points

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Introduction to Keyword Lists

Keyword Lists are a shared entity and can be used in Benchmarking and Social Listening. Keyword Lists allow you to create and save a custom list of keywords or phrases. Once created, keywords lists can be used in –Dashboards: To include or exclude conversations based on a set of keywordsRules: To sa

Brands in Benchmarking

Insights

Brands

Knowledge Base Article

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Entities

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How to Apply Ads Web Analytics when Cloning Ads

This article will cover the application of web analytics from Ads Manager using Quick or Advanced Cloning. Using Sprinklr Paid Web Analytics, you can append tracking strings to Web URLs contained within marketing campaigns in order to track user behavior after a user has clicked on the URL from a so

Paid Web Analytics

marketing

Web Analytics

tracking

Knowledge Base Article

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Apply Web Analytics

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Tiered Approval Workflow for Knowledge Base Articles

Creating approval processes where Knowledge experts review, validate, and approve articles before publication is critical to creating a reliable knowledge base.You can create processes to define Knowledge experts who will review, validate, and approve articles before publication.The approval process

Sprinklr Service

Knowledge Base

20.10

Tiered Approvals

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Knowledge Base Article

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Tiered Approval Workflow

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How to get the Allocadia Integration enabled?

To use Sprinklr’s Allocadia Integration, you can get in touch with your Success Manager or the Sprinklr Support Team by simply mailing to tickets@sprinklr.com.​To enable this integration, you need to share the list of properties on your Marketing Activities that you want to be mapped to the custom f

campaign management

marketing

Allocadia and Sprinklr Integration

Knowledge Base Article

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Allocadia and Sprinklr Integration