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Configuring Skills required for each Case

Skills refer to any specific abilitiy or area of expertise that is characteristic to a group of agents. For example, in a laptop manufacturing company, a group a customer support agents may have the expertise in dealing with Battery related queries while the other group may have that in Software rel

Service

Knowledge Base Article

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Setting up Skill based routing

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Record Page Governance

The Case Analytics View in Conversational Analytics provides users with a consolidated display of agent-customer conversations. It integrates AI scoring to assess agent performance and includes a widget highlighting identified intents and entities within the conversation. Additionally, it presents v

Service

Knowledge Base Article

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Configure Case Analytics View

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Standard Voice reports - Inbound

The standard inbound voice reporting dashboard displays a range of relevant call center metrics and KPIs that allow customer service managers and teams to monitor and optimize performance and extract invaluable real-time data with ease.Call Centre FunnelCall Count: Number of calls.Calls taken by Age

Service

Knowledge Base Article

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Unlock Insights from Inbound Reports

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Compose Snapchat Ads

Advertise on Snapchat and reach a wider group of audience.​Through Snapchat Ads in Sprinklr, you can advertise to an audience of 186 million daily active Snapchatters (https://forbusiness.snapchat.com/), allowing your brand to reach a highly engaged and active audience.To learn more, click on Ads Co

marketing

20.10

Updated Article

Sprinklr Marketing

Knowledge Base Article

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Compose Snapchat Ads

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Sprinklr v16.2.0 - Sprinklr Marketing (Ads) Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below! Navigation TipsRead through the release notes below, or you can

experience:space

Modern Advertising Capabilities and Enhancements

Winter Release 2021

16.2.0

+5

release_note

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v16.2.0 (March)

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Automating Approval of User Generated Content (UGC) 

Admins can simplify their tasks by automating the approval process for suggested User Generated Content (UGC). This efficient feature allows you to pre-approve UGC before it even reaches you.  Automating the approval of User Generated Content (UGC) has various benefits: Efficiency: Automated approva

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Suggest Content

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Android - v12.1.0

This article walks you through the step-by-step process of integrating Sprinklr Messenger (Live Chat) with your Android mobile app.​Note: Before you begin, note the following requirements:Sprinklr Messenger requires a minimum Android API level of 24.Sprinklr Messenger for Android supports compileSdk

Service

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Older Versions

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Ad Set

Supported ObjectivesadObjectiveLabelPROMOTED_TWEETSX EngagementsTWITTER_AWARENESSX ReachTWITTER_WEBSITE_CLICKSX Website TrafficPROMOTED_ACCOUNTSX FollowersTWITTER_VIDEO_VIEWSX Video ViewsTWITTER_PREROLL_VIEWSX Preroll ViewsTWITTER_APP_INSTALLSX App InstallsTWITTER_APP_ENGAGEMENTSX App Re Engagements

marketing

Knowledge Base Article

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X

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Integrating SharePoint with Sprinklr

By integrating your SharePoint/OneDrive with Sprinklr, you can upload assets like documents, presentations, excel files, image, videos and more directly from your Microsoft account to your Campaigns, Sub-campaigns, Messages and Requests. To do this, you will need to authenticate your Microsoft ID wi

marketing

Knowledge Base Article

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SharePoint and Sprinklr Integration

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Compose Pinterest Ads

Advertising on Pinterest allows you to reach more than 200 million people through promoted Pins. Pinterest ad campaigns help you reach people while they actively decide what to do or buy next. With a number of objectives available in Ad Composer, you can create dynamic content that captures the atte

26.1

marketing

20.10

Updated Article

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Knowledge Base Article

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Publish Pinterest Ads

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Sprinklr AI+ powered Alerts Summarizer

In this article, we will look at how we can summarize mentions which have triggered an alert using AI+ Summarizer. ​Reducing time to insights via concise, easily digestible summaries can help customers understand the nature behind the posts that have incited the alerts. ​Navigating AI+ Alerts S

Sprinklr AI+

Sprinklr AI+ Summarizer

Insights

Knowledge Base Article

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Sprinklr AI+

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Edit a Project

Overview If you are a Project Owner or Admins, you can edit or update the details of your Project. You can edit standard properties like Name, Status, Priority and, Start and End Dates. You can also add or remove Collaborators, add, remove or update Project Dependencies and edit other custom propert

PM_PORTFOLIOS_2

marketing

PM_TASK_TIMELINE_VIEW_2

PM_PROJECT_SHEET_VIEW_2

+3

Knowledge Base Article

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Manage Projects

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Configuring Zendesk Connection

The Zendesk Standard Connector enables the user to import cases from Zendesk into the Sprinklr platform in a channel agnostic manner. Using the Zendesk Standard Connector eliminates the need for the customer to put the files in an SFTP/S3/GCS bucket in the Sprinklr specified format.Zendesk Standard

marketing

Insights

social

Service

Knowledge Base Article

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List of Supported Connector Types

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Font Scaling

To ensure font legibility for users with varying vision abilities, mobile devices must adapt font sizes to different screens and maintain readability across devices.Sprinklr Mobile enhances the user experience by supporting font scaling, which adjusts the font size of Sprinklr Live Chat according to

Service

Knowledge Base Article

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Font Scaling

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Running Guided Work Flows through Care Console

Care console gives the flexibility and feasibility to perform multiple actions on a case which can help agents to solve the customer queries quickly and efficiently on a single screen. Care console gives us the ability to initiate several workflows which can help the agent to perform their tasks. ​B

Service

Knowledge Base Article

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Additional Use Cases

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Overview: Setting up Outbound Contact Center

Sprinklr Outbound offers a comprehensive solution for managing outbound campaigns and optimizing customer engagement. With its advanced features and functionalities, businesses can streamline their outbound communication strategies and drive better results.  Setting up an outbound contact center inv

Service

Knowledge Base Article

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Setting up Outbound Contact Centre

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Advocacy Reporting Metrics and Dimensions

Advocacy reporting metrics and dimensions allow you to track engagement on content that is published from your Advocacy site. In this guide, you will learn about:Advocacy Dimensions Advocacy Metrics Channel Reporting Capabilities Note: The use of this capability requires Advocacy Marketing to be ena

experience:space

advocacy reporting metrics and dimensions

release:N-A

social

+16

Knowledge Base Article

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Analytics/Reporting (Advocacy)

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What are Listening Dashboards?

Use Listening dashboards to visualize listening data and translate it into insights. Listening dashboards OverviewWith Sprinklr's Listening Dashboards, you can visualize any Listening data captured using Topics, making it easy to track and analyze social media conversations in real time.Listeni

Insights

Listening Dashboards

Knowledge Base Article

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Listening Dashboards

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Sprinklr Release v15.3.0 - March 2020 New Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below, or you can click on a

experience:space

New Capabilities and Enhancements

Sprinklr Release v15.3.0

Release v15.3

+2

release_note

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v15.3.0 (March)

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Manage Products in Sprinklr

The Products Page allows users to create, edit, delete, and manage all products from one place. Here, you can create products using product-specific sources and accounts. Once created, Product Insights can generate valuable data and analysis of consumer experience based on industry-specific AI model

Insights

Manage Products in Sprinklr

Knowledge Base Article

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Products