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Create a Query-based Listening Topic

Query-Based Listening helps you to gather high-quality data (conversations) from social media platforms, which can be filtered and analyzed to uncover valuable insights about your brand or competitors. How it worksDefine your queries based on what you want to monitor.Gather data from various social

Insights

query

write query

Listening Topics

Knowledge Base Article

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Topic Creation & Setup

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Customer Information Required for SSO Setup

Before starting the configuration of SSO setup on the platform, there are some details that need to be sent from the Identity Provider’s end. Based on these details, the fields would be set on the platform UI to set up SSO for the client. Follow this article for information about the details that ne

social

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SSO

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Apply Handover Protocol Using Rule Engine

Handover Protocol is a functionality that allows bots and agents to hand off control of the conversation on Instagram to each other. This article walks you through the process of setting rule engine flow with the actions and controls present for Instagram hand over protocol process. Apply Handover P

social

Knowledge Base Article

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Advanced capabilities

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Entry Points

Entry points are a way how end-users can start a conversation with your business. End users can contact you to find information about a product, purchase a product, get customer service, request a loan, receive account statement, notifications about transactions, find the nearest branch, and so on,

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Entry Points

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Introduction to Keyword Lists

Keyword Lists are a shared entity and can be used in Benchmarking and Social Listening. Keyword Lists allow you to create and save a custom list of keywords or phrases. Once created, keywords lists can be used in –Dashboards: To include or exclude conversations based on a set of keywordsRules: To sa

Brands in Benchmarking

Insights

Brands

Knowledge Base Article

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Entities

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Optimize Schedule Scenarios

Schedule Optimization enables automated changes to agent schedules by modifying Shift and Activities placements while strictly adhering to the defined Schedule Policies. This feature minimizes staffing imbalances (overstaffing and understaffing) and ensures effective workforce distribution.You can c

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Knowledge Base Article

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Schedule Scenarios

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Add Annotations on graphs in Listening dashboards

Annotations give you the ability to add annotations to certain charts. They are attached to the dates themselves, so can only be seen in a graph or chart where Date is the primary dimension. Once created, the annotation will appear as a small box on the graph that expands when hovered over. To acces

Insights

Knowledge Base Article

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Advanced Entities & Settings in Listening

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Create A Column For Youtube

In the Engagement Dashboard, Sprinklr offers different column types for YouTube that can be added to the dashboard. After the YouTube account is added, you will be able to pull in all your native conversations and reply on the same. In this article, you will learn about how to create a column for yo

social

Knowledge Base Article

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Engage with YouTube Messages

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Introduction to Keyword Lists

Keyword Lists allow you to create and save a custom list of keywords or phrases. Once created, keywords lists can be used in –Dashboards: To include or exclude conversations based on a set of keywords Topics & Themes: To quickly include or exclude a long list of keywords with OR or AND operatorR

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keyword lists

Knowledge Base Article

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Keyword Lists

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X (Twitter) Asset Templates

Before you startYou can find the Twitter API documentation for direct messages on this link. 1. Quick ReplyIntroduction:Quick replies let businesses prompt people with simple, guided ways to reply to a Direct Message, by choosing from a list of options or prompts to enter specific text values. Steps

Service

Knowledge Base Article

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Service Channels

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Sprinklr's AI Studio

Introduction to AI StudioSprinklr AI Studio is a powerful tool that allows Sprinklr Insights customers to create customized AI text classification models without requiring any coding or engineering expertise. This means that businesses can leverage the power of AI to accurately filter and categorize

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ai studio

Knowledge Base Article

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Sprinklr's AI Studio

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Record Manager Types, Views, and Density

This article describes the fields that needs to be filled in the Record Manager page to create a Record Manager in Entity Studio​​​This table explains the fields of Record Manager.Fields Definition Record Manager Name The name of the Record Manager.API Reference ID Unique, code-friend

Knowledge Base Article

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Record Manager Types, Views, and Definitions

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Conversation Insights: Best Practices

Below are the best practices you should follow while using Conversation Insights –Brand-specific queriesYou can create queries around your brand to understand the competitive landscape for your brand, and easily identify white spaces & unmet needs.Example – International watch brandInput query(&

Insights

Conversation Insights Best Practices

Conversation Insights

Knowledge Base Article

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Best Practices

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Business Locations FAQs

Below are some of the frequently asked questions about Business Locations –What is meant by Business Locations?Locations/Business Locations in Sprinklr are entities that allow users to add and manage physical business locations, collect location-specific sources, and organize based on any hierarchie

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Knowledge Base Article

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FAQs

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WhatsApp Calling in Sprinklr

Sprinklr supports WhatsApp Business Calling for inbound voice interactions, allowing agents to connect with customers on their preferred communication channel—WhatsApp.​With this enhancement, agents can receive inbound WhatsApp calls, using the same workflows in call controls available for standard

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Knowledge Base Article

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WhatsApp Calling in Sprinklr

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Compose Reddit Ads using Ad Composer

Advertise on Reddit and reach a wider group of audience. Through Reddit Ads in Sprinklr, you can advertise to a 100k + active community, and 500M+ monthly visitors globally, allowing your brand to reach a highly engaged and active audience. Now to compose reddit ads on Sprinklr through Ads Composer,

marketing

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Sprinklr Marketing

Knowledge Base Article

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Ads Publishing

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User Roles and Permissions

Get familiar with all the roles and permissions available for the Location Insights module.To make sure that new users in your Sprinklr environment are set up with the appropriate access and capabilities within Location Insights, you want to ensure that their role is granted the right permissions. T

Insights

Knowledge Base Article

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User Roles and Permissions

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Configure Persona Apps for Workforce Management

Persona Apps define how different user roles interact with Workforce Management features in Sprinklr. By configuring Persona Apps, you can ensure that Agents, Workforce Managers, and Administrators have access to the right tools, workflows, and information based on their responsibilities.This docume

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Other Configurations

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Create and Manage Knowledge Base Categories

Categories are a way to organize content into groups based on their shared characteristics or properties. They help to make it easier for users to find the information they are looking for by providing a structured and intuitive navigation system.Categories can be created based on a variety of crite

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Create and Manage Categories

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How to get the Allocadia Integration enabled?

To use Sprinklr’s Allocadia Integration, you can get in touch with your Success Manager or the Sprinklr Support Team by simply mailing to tickets@sprinklr.com.​To enable this integration, you need to share the list of properties on your Marketing Activities that you want to be mapped to the custom f

campaign management

marketing

Allocadia and Sprinklr Integration

Knowledge Base Article

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Allocadia and Sprinklr Integration