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Actions with Post publishing rules

In this article we will cover the vaious actions used in post publishing rules.Post Publishing rule actionsActionsDescriptionsChange properties of PostSet the action based on the following Post attributes: ​Tag​Partner custom property​​Client custom property​Control the visibility of PostSet the act

social

Knowledge Base Article

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Post publishing rules

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Categories

The "Categories" widget in a community refers to a section or component that displays a list of categories within the community platform. Categories are used to organize discussions, topics, or content into distinct groups based on themes, subjects, or topics of interest.Page Supported: All PagesAdd

Service

Knowledge Base Article

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Widget Library

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Notes for Smart Bidding Strategy Groups with Target CPA

Smart Bidding uses an AI-based algorithm that is trained on your data to predict the best bid value for your Ad Sets. This will simultaneously save your time and improve the performance of your ads.Use Cases​​Maximizes your conversion volume while simultaneously working to lower your CPA (cost per a

marketing

Knowledge Base Article

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Setting Up Smart Bidding

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Smart Ad Rotation Strategy Groups & Ads Reporting

Sprinklr supports reporting on Smart Ads Rotation within Strategy Groups to provide you with better visibility of Ads that have ad rotation enabled. This will allow you to track and monitor the most effective ads based on performance and align the ads based on the analyzed data.Reporting on Ad Rotat

marketing

Knowledge Base Article

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Reporting & Analytics

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Creating a Discovery

With Contact Driver Discoveries, you can leverage Sprinklr AI+ to automatically identify and generate a list of recommended contact drivers by analyzing contact center conversations. This AI-generated list can be customized to suit your needs, allowing you to effortlessly create a contact driver mod

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

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Discovering Contact Drivers

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Scheduled Callbacks Report

When any Inbound Calls are missed/ left unattended or the customer wants a callback during the first connection, those calls are Scheduled for a 2nd Callback. This section reports on all the scheduled calls.Values Plotted:Total Scheduled Callback: Number of Scheduled callback tasks assigned for the

Service

Knowledge Base Article

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Reporting & Analytics

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Customizing Tasks Icons and Colors

This article explains how to customize the color and icon of a Task to make it easier to manage and visually identify. Personalizing these elements helps users quickly understand the purpose of each task journey at a glance.​Steps to customize Tasks Icon and ColorOn the Tasks page, click the icon be

Knowledge Base Article

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Tasks

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Ads Pivot Roles and Permissions

This guide outlines the process of granting role-level permissions through your platform’s Governance Console. Proper role assignment is essential for managing user access effectively and ensuring security across your workspace or customer setup. This article provides step-by-step instructions on cr

Knowledge Base Article

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Getting Started

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Media List

Description: Widget to show media (images + videos) from the posts, comments, replies, etc. on the Community.Pages Supported: All PagesMedia List​​FieldsTitle: Give a title to the widget.Number of Items: Total number of media that you want to show.Filter by Post Date: Set the default duration for wh

Service

Knowledge Base Article

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Widget Library

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Agent Self-monitoring Reporting Dashboard (Digital)

In Care reporting, the self-monitoring agent dashboard provides the activity report of the user logged in to the care/agent console.To configure a reporting widgetClick the New Tab icon. Under the Sprinklr Service tab, click Care Reporting within Analyze.On the Reporting Home window, select the desi

Service

Knowledge Base Article

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Agent Persona Report

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Multi Select Field

The article outlines the steps to create a Multi Select Field in Entity Studio. This is a field type that allows you to adda field type where you can select more than one option at a time. For example, adding multiple tags to your form.Creating a Multi Select Field in Entity StudioNavigate to Launch

Knowledge Base Article

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Fields and Relationship

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Reschedule Call Back Node

​The Reschedule Callback Node in Guided Workflows allows agents to modify the timing of a previously scheduled callback, offering flexibility to adjust appointments as needed. This feature ensures that users can still receive timely assistance, even if circumstances change after the original schedul

Service

Knowledge Base Article

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Guided Workflow Canvas

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Rich Text Carousel Template

Rich Text Carousel TemplateThe Rich Text Carousel Template in Sprinklr Live Chat allows users to apply rich text formatting—such as bold, italics, underline, strikethrough, and hyperlinks—to create visually engaging and interactive assets. Additionally, the Source Code option enables the integration

Live Chat Templates

Sprinklr Live Chat

Service

Digital Asset Manager

Knowledge Base Article

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Rich Text Assets

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Unified Analytics Dimensions

Dimension Display NameDescriptionDateThe calendar Date on which the activity occurredDay of the weekThe name of the day of the week on which the activity occurred.Media TypeView your data by the type of media in your ad. Media can include image, video or both image and videoOutbound Post (Unified An

26.1

marketing

20.10

Updated Article

+1

Knowledge Base Article

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Create & Manage

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DM on Community

This features allow Direct Messaging within the community forum, allowing community users to engage in private conversations and efficiently manage the exchange of sensitive information in a secure manner. This feature is ideal for situations where users may need to share confidential details beyond

Service

Knowledge Base Article

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Direct Messaging (DM)

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Topics

The Topics Widget allows users to browse a list of all topics associated with the community page. Users can quickly find the content that they are interested in and access the conversations related to the topics that they find relevant. It allows users to filter the content by a specific topic and e

Service

Knowledge Base Article

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Widget Library

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Response Compliance in Care Console

Agents can use Response Compliance on the agent desktop while publishing replies for day-to-day queries. While publishing a reply in the reply box, you will see "Compliance Issues" if any, towards the right side of the box. If the response stands correct on all the above parameters, it gen

26.1

Sprinklr Service

Service

Updated Article

Knowledge Base Article

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Response Compliance

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Meta Impressions Metric Deprecation in Social Analytics - Impact on Unified Analytics

OverviewMeta has deprecated multiple Impressions metrics across Facebook Page Insights API endpoint and introduced Views metrics as their long-term replacements. This change originates from Meta’s Graph API v21.0 updates. Starting November 15, 2025, any dashboard using Impressions metrics will displ

marketing

Knowledge Base Article

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Overview

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How does the Adobe Ads Integration Work?

The Web Profile Builder creates a profile that, once assigned to a domain, automatically appends tracking codes to outbound posts with that domain.This greatly simplifies the process of creating appendments for outbound posts. Instead of requiring all users to consistently use the correct tagging ta

marketing

Knowledge Base Article

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Setting Up Adobe Analytics

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Conversation List

The Conversation List Widget is a feature that contains post content, comments, replies, and a comment box. This widget is a powerful tool that enables users to keep track of conversations within a community page and interact with other users efficiently. It makes it easy for users to connect with e

Service

Knowledge Base Article

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Widget Library