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Compose X Amplify Sponsorships

When you sponsor an event or show on X, the publisher partners of X create packages that are right for you, such as pre-roll ads before video clips, pre-roll ads before a live video, and branded content integrations.X In-Stream Video Sponsorships allow you to pair your pre-roll video ads with premiu

marketing

Knowledge Base Article

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Publish Twitter Ads

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How is a story created?

Grouping of articles under a particular storyThe title and content of a news article are the two main entities that decide the story to which an article will be added. Thus, for every article entering the Sprinklr database, the title and content of the article are analyzed using our advanced AI algo

Insights

Knowledge Base Article

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Media Stories

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Standard Persona Apps

Persona Apps in Sprinklr combine the functionalities related to a specific task or role into a unified interface. They provide a focused view of the Sprinklr platform, making it easier to perform daily activities without switching between multiple tabs. With dedicated homepages for a quick overview

Standard Persona Apps

Persona Apps

Knowledge Base Article

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Platform Modules

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Sprinklr Unified Platform and Cross Products: 19.11 Capabilities and Enhancements

Sprinklr Unified Platform and Cross Products' latest 19.11 release introduces a range of exciting new capabilities to enhance customer engagement, agent efficiency, and seamless integration. Here are the key features included in Sprinklr's latest release:Sprinklr iFrame Enhancements in CRMSprinklr i

marketing

Insights

social

Service

Knowledge Base Article

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19.11 Release (Oct 25-Nov 8, '24)

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Sprinklr Social: 26.4.1 Release Notes

Sprinklr Social is a powerful platform for scaling social media efforts. It offers tools for publishing, engagement, reporting, and more across multiple channels. This release introduces new capabilities designed to elevate customer experiences at every touchpoint, delivering strong business impact.

Sprinklr Social

New Article

26.4.1

Knowledge Base Article

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26.4.1 Minor Release (10th May '26 Onwards)

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Ad Creatives in Editorial Calendar

View & Engage with Ad CreativesOn selecting Messages as the desired content type while configuring view settings, all your Ad Creatives will show up along with other messages and dark posts. Any creative produced via the Creative Library will show up in the Messages content section like any othe

Editorial Calendar

marketing

Ad Creatives

Knowledge Base Article

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Paid Content

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Sprinklr Social: 19.2 Capabilities and Enhancements

Sprinklr's 19.2 release comes with exciting new capabilities(Publishing, Engagement, Distributed, Advocacy) that will further enhance your experience of using the platform.

marketing

Insights

social

Service

Knowledge Base Article

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19.2 Release (Feb 17-25, '24)

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Why is my media preview unavailable?

Note: Due to Channel API limitations, the media preview in Sprinklr may not match the published post on the native network.In Sprinklr, you might notice in Quick/Advanced Publisher, certain Reporting Dashboards, UGC and the Engagement columns that a thumbnail doesn't appear for an image or vide

Channel Capabilities and Limitations

social

Knowledge Base Article

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Channels

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Add Social Accounts in Advocacy

Sprinklr Advocacy empowers advocates to effortlessly integrate their social channels into the advocacy site, streamlining the process of sharing content directly from their platforms. Supported Channels in AdvocacyTwitterLinkedInLinkedIn Personal Profile LinkedIn Company Facebook Facebook Personal P

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Content Sharing

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Styling through Guided Workflow Application

This article offers a comprehensive guide on styling Guided Workflows through the application manager. It addresses both global styles and specific components, including buttons and input fields. The guide outlines various customization options, including background color, font settings, padding, an

Service

Knowledge Base Article

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Guided Workflow Application

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Sprinklr Specialised AI Features for Marketing

Sprinklr’s Specialized AI for Marketing helps brands create impactful campaigns by leveraging advanced generative AI and predictive intelligence. These features enable marketers to analyze audience sentiment, identify emerging trends, and optimize content strategies across social, digital, and paid

marketing

Insights

social

Service

Knowledge Base Article

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Sprinklr Marketing Specialized AI Use Cases

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Value Proposition for the Adobe Ads Integration

Integrating Omniture/ Adobe Analytics with Sprinklr eliminates much of the tedious work of comparing web performance to social engagement, making the process of attributing and optimzation of web performance to social engagement seamless.​ChallengeSprinklr FeatureAdvantageAutomateTime consuming and

marketing

Knowledge Base Article

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Getting Started

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Sprinklr Insights: 20.4 Release Notes

Sprinklr Insights is an advanced analytics platform that helps businesses better understand customer interactions across multiple channels. The 20.4 release brings new features aimed at enhancing customer experiences, driving significant business impact, and improving overall outcomes.Here are the k

marketing

Insights

social

Service

Knowledge Base Article

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20.4 Release (5th Apr '25 Onwards)

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Sprinklr Copilot for Social - Planner Summary

Planner Summary delivers users a concise, actionable summary of their Editorial Calendar/Planner, highlighting post distribution and optimization opportunities across multiple dimensions - tailored to any filters or selections applied on-screen.Note: Sprinklr Copilot for Social is now generally avai

Publishing - SES

social

Sprinklr Social

New Article

+4

Knowledge Base Article

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Social Copilot

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How to set up Automated Newsletters?

Recurring communication is now simplified with an Automated Newsletter.An automated newsletter is an important tool for corporate communication enabling users to set up regular communication such as daily coverage feeds for brands and competitors, recurring communication on campaigns to track progre

Insights

Knowledge Base Article

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Newsletter setup

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Add a Post Asset

In asset manager, Post Asset allows you to create a complete ready-to-publish asset. These assets closely resemble an outbound message. Like Outbound messages, post assets can include text, media, links, and content placeholders. Post assets can be created specific to social channels including Faceb

What is a post asset

DAM - SES

social

Social - SES

+1

Knowledge Base Article

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Image Editor

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SLA Preset Configuration

SLA metrics are used for measuring agents' response times against pre-set objectives (in consideration of business hours, if applicable) to determine brand and employee performance. SLA preset configuration feature helps businesses streamline and manage their service level commitments efficient

social

Service

Knowledge Base Article

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SLA Preset Configuration

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Create A Column For Facebook Shares

Shares can provide insight into how content is being received by your brand's fans and what content your brand is actively sharing on Facebook, in distinct views that let you better understand social activity and trends from the Engagement Dashboards. Using Facebook Share columns you can track

social

Knowledge Base Article

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Add Facebook column in engagement dashboard

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Conditions Applicable on Journey Facilitator - Advocacy

The Journey Facilitator feature allows admins to send automatic email nudges to you based on specific conditions. These nudges aim to reactivate you on the advocacy platform. Admins can select from various conditions to create cases for sending these emails. Below are the conditions that can be used

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Journey Facilitator in Advocacy

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Live Chat Mobile FAQs

The following are the Frequently Asked Questions regarding Live Chat Mobile SDK.Platform & Framework SupportDo you have any React Native Support?Yes, click here for more information .Do you have any Flutter Support?Yes, click here for more information.Do you have any Native Support?Yes, click he

Service

Knowledge Base Article

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Live Chat Mobile FAQ