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Video Call Logs

Learn how you can access video call logs and any information recorded from your call history in your Video Call Log pane in Care Console.​Within the third pane of Care Console, you can view all the events that have happened during a video call on a case, for example, who cancelled the call, if there

Service

Knowledge Base Article

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Additional Features

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iOS - v15.0.0

This article walks you through the step-by-step process of integrating Sprinklr Messenger (Live Chat) with your iOS mobile app.Note: Sprinklr Messenger supports iOS 15.1 and above.Minimum supported Xcode version is Xcode 16.1.Step 1: Setup You can set up the Live Chat SDK in iOS using one of two me

Service

Knowledge Base Article

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Native 15.0.0

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Guided Workflow Reporting

The Guided Workflow Report offers insights into the usage of guided workflows, including counts of workflows executed, abandoned, completed, in progress, and the number of nodes executed. This information is segmented at the channel level for more granular analysis.Business Use CasesThe Guided Workf

Service

Knowledge Base Article

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Detailed Dashboards

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Caveats of Ad Manager Pivot

CaveatsTermCaveatCross Channel EntitiesCross channel entities are not supported. All the values need to be of the same channel.Compose from TableSupported EntitiesFor cross objective/ad accounts, all invalid values will be removed automatically.Reuse Post Channel IDsIf reusing Post Channel Id is pos

marketing

Knowledge Base Article

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Troubleshooting & FAQs

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Sprinklr Unified Platform and Cross Products: 19.11.1 Capabilities and Enhancements

Sprinklr Unified Platform and Cross Products' latest 19.11.1 release introduces a range of exciting new capabilities to enhance connector capability, iFrame enhancement, and seamless integration. Here are the key features included in Sprinklr's latest release:Unified PlatformSprinklr Marke

marketing

Insights

social

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Knowledge Base Article

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19.11.1 Patch (Dec 3-18, '24)

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Support for Import of Voice Cases Using Single Case Format

In a Single Case File Format, a zip file contains an audio recording, and a CSV file containing the Metadata of that file. Here a single row contains a unique call id pertaining to a single recording.Note: For information on Multi-Case File format for Voice cases, refer Ingestion of Voice Cases.Guid

marketing

Insights

social

Service

Knowledge Base Article

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Supported Format for File Based Connectors

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Flutter - v12.1.2

This article walks you through the step-by-step process of integrating Sprinklr Messenger (Live Chat) with your mobile app.​Note: Before you begin, note the following requirements:Sprinklr Messenger for Android supports minimum API 24.Sprinklr Messenger for Android supports compileSdkVersion and tar

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Knowledge Base Article

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Older Versions

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How to Create a Google Analytics 4 WebAnalytics Profile

Note: 1.For Google Analytics 4, Web analytics setup would be similar to that of Google Analytics. 2.Existing Google Analytics would work for Google Analytics 4 as well.​You can create a new Google Analytics Profile in Sprinklr Web Analytics.​1. Click the New Tab icon. Under Governance Console, click

marketing

Knowledge Base Article

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Setting Up Google Analytics 4

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Survey Response Extract

The Survey Response Extract captures survey data at the question‑answer level, where each row represents a single answer to a particular survey question. For example, a survey containing five questions will generate five rows for each completed survey response on a case. Records are created on the d

Sprinklr Service

New Article

26.4

Knowledge Base Article

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Digital Data Extracts

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List of operators supported in Quick Search

Use advanced search operators to refine your search results in Quick Search and Research Query Dashboards.The following advanced search operators are supported in Quick Search –OperatorSyntaxDefinitionORSocial OR SprinklrSearch for messages that contain either "Social" or "Sprinklr&qu

Insights

Quick Search Operators

Quick Search

Knowledge Base Article

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How to use Quick Search?

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How to Bulk Import Ads for Optimization Purposes

Bulk Importing Ads is an efficient way to create multiple ads in the Ads Manager. This makes campaign launches faster by allowing you to effortlessly scale capabilities that would add value to the different stages of the Advertising workflow. In this article, we will guide you through the different&

marketing

Knowledge Base Article

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Configuring Bulk Imports

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Time Off Request Report

The Time Off Request Report is a robust feature that offers a complete overview of the Time Off audit trail, ensuring effective management of time off requests. It allows the workforce managers to track and analyze the history of Time Off requests by providing insights into timestamps, time-off patt

Sprinklr Service

Service

Updated Article

26.4.1

Knowledge Base Article

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Detailed Report Glossary

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Manage All Email Distributions

The Distribution Record Manager offers a centralized interface to create, manage, and monitor email distributions. It allows you to easily track key metrics, make edits, and analyze performance data, all in one place.Email distribution enables users to send customizable survey invitation emails to c

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Email Distribution

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Case Level Analytics

The Case Level Analytics Report provides in-depth tracking of key metrics such as Contact Drivers, Sentiment, Predicted CSAT Score, and Average Handling Time at the case level. It enables the generation of detailed reports using standard metrics and dimensions while also offering the flexibility to

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Knowledge Base Article

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Detailed Report Glossary

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Voice Report (Customer)

The Voice Report (Customer) provides comprehensive details about calls from a customer perspective, covering both inbound and outbound calls.Each call is associated with a unique Conversation ID, which represents the most granular level of detail in this report. All records are stored based on this

Sprinklr Service

Service

Updated Article

26.4

Knowledge Base Article

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Detailed Report Glossary

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Boost Organic X Posts

Boost your organic posts and amplify their performance to ensure maximum engagement. Sprinklr allows you to boost the organic content you post using your Ad account. Boosting a post lets you amplify the top-performing organic posts using a simple, intuitive workflow and reach out to the targeted aud

marketing

Knowledge Base Article

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Boost Organic Twitter Posts

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Setup/Edit a Link in Bio Site

This article shows you the way to setup or edit a Sprinklr Link in Bio site.Steps to setup Sprinklr Link in Bio siteClick the New Tab icon. Under the Sprinklr Social tab, click Sprinklr Link in Bio within Engage.In the Sprinklr Link in Bio window, click Create New in the top right corner.In the Sele

social

Link in Bio - SES

Link in Bio

Social - SES

Knowledge Base Article

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Getting started with Link in bio

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Voice Queue Performance Extract

Voice Queue Performance Extract provide detailed, event‑level data about how interactions/ contacts move through queue for voice channels. These datasets capture contact level informations and break down metrics such as wait times, queue positions, transfers, routing decisions, and service levels fo

Sprinklr Insights

Sprinklr Service

New Article

26.4

Knowledge Base Article

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Voice Data Extracts

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Data Connector - Setting up the Persona App

Before you Begin:In standard persona apps, the Data Connector isn't initially visible. This article provides a walkthrough on configuring a persona app to incorporate the Data ConnectorNote: To ensure the feature is enabled, please contact tickets@sprinklr.com and provide the Partner ID and Name. If

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Knowledge Base Article

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Entity Studio

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Voice Queue Performance Report

The Voice Queue Performance Report delivers queue-level operational insights for voice interactions, with Contact ID serving as the core unit of measurement. It highlights key voice-specific handling and conversation metrics, including talk time, hold time, ring time, after-call work (ACW) time, and

Service

Knowledge Base Article

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Detailed Report Glossary