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Compose Snapchat Story Ads

Advertise on Snapchat and reach a wider group of audience.​Through Snapchat Ads in Sprinklr, you can advertise to an audience of 186 million daily active Snapchatters (https://forbusiness.snapchat.com/), allowing your brand to reach a highly engaged and active audience.​To learn more, click on Ads C

marketing

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Compose Snapchat Ads

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Macro Extract

This documentation outlines the extract capturing macro usage activity within digital case interactions. The Macro Extract provides event-level records reflecting each instance where a macro is applied to a case in the platform.Each row represents a specific macro application event, capturing the as

Sprinklr Service

New Article

26.4

Knowledge Base Article

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Digital Data Extracts

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Enabling the Debug Log in Care Console

Before you BeginEnsure that you have enabled the correct permissions for the Care Console Manager.Follow the steps mentioned in this article to navigate to the Care Console ManagerSetting the Record Manager Layout with the Debug LogClone the Default Layout.Add the Debug Log as a widget and save the

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Testing Bot Workflows

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Survey Response Details Report (Separate Dimension)

The Survey Response Details Report (Separate Dimension) provides comprehensive details of customer responses to survey questions. It includes basic information about the associated Case, such as sentiment, agent details, and last message details. Each question is presented as a separate Dimension, w

Sprinklr Service

Service

Updated Article

26.4

Knowledge Base Article

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Detailed Report Glossary

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User Availability SLA

Overview:​​The User Availability Report allows users to analyze and monitor agent availability and status within a given time range. This report has a record of every single availability status change and login status and the time in status will populate once the status is removed i.e. Time in statu

Service

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Report Glossary

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Facebook & Instagram Ads Reporting Dimensions

Leverage this detailed list of all Facebook and Instagram dimensions available in Sprinklr's Ads Reporting to gain more insight into your Facebook and Instagram Ads. Given below is a list of all Facebook and Instagram dimensions, along with their descriptions.Dimension NameSprinklr Dimension Na

marketing

20.10

Updated Article

Sprinklr Marketing

Knowledge Base Article

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Reporting & Analytics

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Data Connector Activity Log

The Activity page in the Unified Data Connector provides a comprehensive list of all edits made to a connector after its creation. It offers detailed, record-level information on modifications and helps track the connector's configuration and execution history.Activity Page - An OverviewThis page pr

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Monitoring Data Connector Activity

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Data onboarding using Salesforce Marketing Cloud

To deliver the best customer experience, it is important that brands reach the right audience with the right message at the right time. This can be achieved by sending event-triggered communications to customers and prospects. For this, marketers need to have access to customer journey data. Custome

marketing

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Salesforce Marketing Cloud

+5

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Marketing Cloud

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Prerequisites and Permissions for Ticket Management

Before using the Ticket Management module in Sprinklr, ensure the following prerequisites and permissions are in place:PrerequisitesThe Entity Studio (also known as Entity Manager) persona app is created for your account.The respective Dynamic Property (DP) is enabled for your account.Note: To enabl

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Prerequisites and Permissions

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Standard Voice Extracts - Outbound

Section 1: Call Detailed ReportThis is an agent level report and thus the Call Activity values recorded are based on/ derived from the Agents’ console or the workspace. This section gives insights on every case with respect to each agent involved in the case, provides the time split/ time taken duri

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Standard Outbound Voice Dashboards

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Right to Access Cases

The Right to Access Cases section under Privacy complies with Data Subject's right to Transparency as defined under GDPR. It confirms the right to access the data about an individual within Sprinklr. To Navigate to Right to Access Cases Click the New Tab icon  and select Right to Access

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article:howto

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+2

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Privacy Guides

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Voice Details Report

The Voice Details Report provides insights on the live calls (inbound and outbound) that are in IVR, Voice Bot, with agents, or being dialed. This helps infer the number of active calls with respect to the state/stage of the call.When you create a new widget in a reporting dashboard using the Real T

Service

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Detailed Report Glossary

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X Ads Reporting Dimensions

Leverage this detailed list of all X dimensions available in Sprinklr's Ads Reporting to gain more insight into your X Ads. Given below is a list of all X dimensions, along with their descriptions.Dimension NameSprinklr Dimension NameDimension DescriptionDateDateBreakdown of Data by Date.DayDay

26.1

marketing

Updated Article

Sprinklr Marketing

Knowledge Base Article

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Dimensions

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Digital Queue Performance Extract

The Digital Queue Performance Extract provides an aggregated, queue‑level snapshot of how digital support queues are performing over time. This indicates the performance at a contact level (multiple assignments happening at the work queue, where one case can have multiple contacts. Its purpose is to

Sprinklr Service

New Article

26.4

Knowledge Base Article

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Digital Data Extracts

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Agent Performance- Time Card

An Agent Performance Time Card typically refers to a detailed record or report that tracks the performance of customer support agents or employees over a specific period. This report includes data related to the agent’s work hours, tasks completed, response times, customer interactions, and other re

Service

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Detailed Dashboards

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Sprinklr Unified Platform (Integrations and Sandbox) and Cross Products (Display/Presentations): 20.2.1 Release Notes

Sprinklr Unified Platform and Cross Products' latest 20.2.1 release introduces a range of exciting new capabilities to enhance integration flexibility and security and simplify workflows. Here are the key features included in Sprinklr's latest release:

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20.2.1 Patch (26th Feb '25 Onwards)

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API to check visibility criteria for Sprinklr Live Chat

You can control the visibility of the Sprinklr Live Chat depending upon three conditions - Business Hours, Pending Cases in the Queue, and Agent's Availability.You can use this SDK to check the availability of the live chat widget based on the visibility configuration in the Live Chat builder.

Knowledge Base Article

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API

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Assignment Engine Report

The Assignment Engine report shows the number of calls answered and abandoned in the selected time range at the queue level. This report also displays the service level for various queues. Since this report shows how long it takes for calls to be answered or abandoned, you can determine the customer

Service

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Report Glossary

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Set Up and Use Live Chat for Distributed Users

You can use Live Chat to communicate or share information with the Distributed users. Both you as well as the Distributed users can initiate the conversation through Live Chat. You can either continue with an existing conversation or start a new thread. Before You Begin To set up and use the Live

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Social - SES

DST - SES

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Service (Distributed Admin)

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Import data through Excel Import

Sprinklr enables you to import user profiles from CSV or Excel files.You can add a CSV or Excel file containing all the audience profiles to be added to specific Profile Lists via Audience Profile in Sprinklr.Under Sprinklr Marketing, click Audience Profiles.​​​In the top right corner of the Audienc

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Import profiles through Excel