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Manage User-Generated Content in Advocacy

Sprinklr offers On-Site User Suggested Content Management permission, which allows users to conveniently perform tasks such as approving, viewing, publishing, or rejecting content directly from the Advocacy Site. This eliminates the need to access the Sprinklr Space Environment to carry out these ac

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Advocacy - SES

social

Sprinklr Social

+2

Knowledge Base Article

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User Generated Content Management (Advocacy)

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Site Customization and Control Overview

In the Advocacy Overview Tab, you can edit various aspects of your site to control how and where your content is shared and the metadata associated with your site.Note: Use of this capability requires that Advocacy Marketing be enabled in your environment. To learn more about Advocacy Marketing, rea

Overview Tab

Advocacy - SES

Advocacy Overview Tab

social

+2

Knowledge Base Article

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Platform Configuration

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Outbound Voice with Ozonetel

Agent First Dialers​1. Agent invokes Dial API to initiate a manual call.2. Sprinkler pushes this call to kookoo API which puts it in the queue3. CPS outbound dialer reads dial data from queue.4. CPS initiate call to WebRTC server.5. After agent answer call, CPS will send an API Request to Kookoo API

Service

Knowledge Base Article

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High Level architecture of Outbound

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Track Channel Engagement on User's Posts

The Channel Engagement widgets give an overview of the performance of the content that is shared by the user on their social channels.  These widgets can help admins realize the amplified native engagement they are receiving on their brand campaigns by using Advocacy. These widgets can also help adm

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Analytics/Reporting (Advocacy)

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Create and Use LinkedIn Lead Forms

LinkedIn Lead Forms allow you to collect leads from your LinkedIn ads and come pre-filled with LinkedIn profile data on potential leads. You can create lead forms for LinkedIn directly within Sprinklr and also download complete and accurate leads. This will allow you to seamlessly and efficiently re

marketing

Knowledge Base Article

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LinkedIn Advanced Capabilities

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Community Reporting Glossary

Following metrics and dimensions could be used to plot reporting widgets across the Dashboards for Community. The Data source for these metrics and dimensions could be one from Inbound Anlaytics, Community, Social Analytics or Universal Profile.Community Metrics and Dimensions — DescriptionTermDescr

Service

Knowledge Base Article

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Reporting

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Compose LinkedIn Ads in 7 Steps

Easily create effective LinkedIn campaigns within a defined time and budget and reach the ideal audience for your business by connecting with the largest network of professionals.Advertising through LinkedIn is a great way to reach a customer on the world's largest network of professionals. Through

marketing

20.10

Updated Article

Sprinklr Marketing

Knowledge Base Article

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Compose LinkedIn Ads

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Set Milestones in a Workflow

Define Milestones to identify and delineate key phases in your workflow. Later, Milestones can also be pulled in the reporting to analyze what aspects of your workflow can be improved. In this guide, we will go over how to define milestones within a Workflow.You can define the beginning of the phase

marketing

Workflow Components

Workflow Engine

Knowledge Base Article

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Track Actions

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Create Custom Metrics Using Numeric Custom Fields

First we have to set a Numeric Custom Field for this.​Go to the Launchpad and go to All Settings. Under Manage Workspace, click on Custom Fields.On the top-right corner of the screen, click on Create Custom Field. Choose Number in the field typeThe New Custom Field form should open. Fill in the rele

marketing

Knowledge Base Article

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Create & Manage

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Unified Routing Roles and Permissions

This article provides insights into the various permissions associated with Unified Routing and its different modules.Assignment EngineThis default permission set is broad and comprehensive. For instance, the 'Create' permission enables a user to create all modules within unified routing, including

Service

Knowledge Base Article

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Basics of setting up Unified Routing

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Capabilities of BlueSky

In this article, we will cover the capabilities and limitations of BlueSky within the Sprinklr platform.Functionality Sprinklr Supported PublishingPhoto PostYesVideo PostYesRepostYesText/Link PostYesRepliesYesMessage Level ActionsReplyYesRepostYesLikeYesUnlikeYesDeleteYesDirect Message (DM)YesProfil

social

Knowledge Base Article

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BlueSky

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Add xAI as a Provider in AI+ Studio

This guide provides step-by-step instructions on integrating xAI as a provider in AI+ Studio using the Bring Your Own Key (BYOK) integration method.PrerequisitesBefore you begin, ensure the following requirements are met: Permissions: You must have Edit, View, and Delete permissions for AI+ Studio.N

marketing

Insights

social

Service

Knowledge Base Article

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Add Support for xAI

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Ad Comment Moderation for TikTok

Learn about the new TikTok comment moderation capabilities in Sprinklr and how you can use them to monitor and manage all comments and replies within Sprinklr.​What Comments can we get?What actions can we take?The table below provides you with information about the types of comments that c

marketing

Ad Comment Moderation

TikTok

Advertising

Knowledge Base Article

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TikTok

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Google Drive DAM Integration

Learn how to integrate Google Drive with Sprinklr's Digital Asset Management (DAM) system in this integration guide. Click to know more!

marketing

Knowledge Base Article

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Integration Guides

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Global Reporting

OverviewGlobal Reporting lets you view insights and analytics for Projects and Tasks across all Portfolios and through custom dashboards. You can create multiple dashboards with layered filters to gain actionable insights and detailed reporting on your Projects and Tasks. You can access Global Repor

marketing

Knowledge Base Article

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Global Reporting

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⁠ Overview of On-Site Content Monitoring(Advocacy)

Sprinklr offers On-Site Content Management permission, which allows users to conveniently perform tasks such as viewing, publishing, or broadcasting content directly from the Advocacy Site. This eliminates the need to access the Sprinklr Space Environment to carry out these actions. ImportanceSeamle

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Content Creation and Management

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Visualizing and Managing Dependencies in Timeline View

OverviewTimeline view allows you to visualize Dependencies through Task Bars and arrows. In Timeline view you can also enable Critical Paths. A Critical Path highlights Tasks which are dependent on each other in a way that delays to one Task can automatically delay or Tasks in that Path. Thus, Crit

marketing

PM_PROJECT_AUTOMATIONS_2

PM_GENERIC_2

Knowledge Base Article

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Dependencies

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Viewing Reddit Ads Campaigns in Ads Pivot

Click the New Tab icon. Under the Sprinklr Marketing - Advertising tab, click Ads Pivot within Analyze.On the Ads Manager Pivot  window, create a new Pivot Table for Reddit analysis. Add the relevant metrics and dimensions against which you want to derive insights from the pivot table.

marketing

Knowledge Base Article

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Ads Publishing

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Track User Participation 

User Reporting dashboards on Advocacy Reporting give an overview of user participation, adoption, and their distribution.  With these dashboards, the admin can get a full picture of how many users are actively using the platform and get detailed data of their properties like their Region, Department

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Analytics/Reporting (Advocacy)

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Bar widget

The Bar widget is a graphical representation of data that uses rectangular bars to represent the values of the variables being plotted. The length or height of each bar is proportional to the value it represents, and the bars are oriented horizontally. A bar widget plots the variable value horizonta

Insights

Bar Widget

Knowledge Base Article

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Types of Widgets