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Volumatic Ads Benchmark FAQs and Limitations

FAQsCan I use Custom Metrics in Cost and Rate Benchmarks?Yes, you can use custom metrics in Cost and Rate Benchmarks. You will need to ensure that the custom metric name contains 'Cost per' or 'Rate' as a unique keyword to use it as a Cost and Rate Benchmark, respectively. Additi

marketing

Knowledge Base Article

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Troubleshooting & FAQs

RS
Capturing a WebRTC Internals Dump in Chrome or Edge

OverviewWebRTC Internals is a built‑in diagnostic tool available in Chromium‑based browsers. Sprinklr Support may request a WebRTC Internals dump when investigating issues with voice calls that use WebRTC, such as connection failures, audio quality issues, dropped calls, or Nailed Up session behavio

Knowledge Base Article

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Capturing WebRTC Internals Dump in Chrome or Edge

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Writing Prompts for FAQ+

When creating prompts for AI agents, it's essential to ensure clarity, precision, and conciseness. This article discusses best practices for drafting high quality prompts.Key Considerations for Writing PromptsThis article discusses best practices for drafting high quality prompts. However, this

Knowledge Base Article

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Knowledge Content

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Boolean Field

The article outlines the steps to create a Boolean Field in Entity Studio. Creating a Boolean Field in Entity StudioNavigate to Launchpad. From the Sprinklr Service tab, click Entity Studio from the Persona Apps section. The Entity Manager page appears with the list of entities. Search for the desi

Knowledge Base Article

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Fields and Relationship

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Managing Content

Before You BeginOnce you've added Content Sources to your bot's knowledge base, you can then manage them effectively.Overview​When managing uploaded content sources, you have various actions at your disposal. Hover over the Options icon on the left of your content source, then choose:​Options availa

Service

Knowledge Base Article

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Setting up FAQ+ bot

RS
Currency Field

The Currency field type allows you to enter an amount which is automatically transformed into a properly formatted currency.The article outlines the steps to create a Currency Field in Entity Studio. Creating a Currency Field in Entity StudioNavigate to Launchpad. From the Sprinklr Service tab, clic

Knowledge Base Article

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Fields and Relationship

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Configure Task in Sprinklr AI Agent

Task in Sprinklr AI Agent allows you to define and manage specific actions that an AI Agent can perform. A task represents a structured workflow that executes a user’s request or an operational objective. You can configure each task with prompts, skills, and tool integrations to ensure consistent pe

26.1

Sprinklr Service

Updated Article

Knowledge Base Article

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Tasks

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Version History of a Guided Workflow

OverviewWith version history, you can easily access and review previous versions of your guided workflow. It provides valuable information about the changes made, such as who made the changes, when they were made, and the specific modifications that were implemented. This feature enables you to trac

Service

Knowledge Base Article

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Version Management

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How to Use Ads Macros to Set, Remove, or Merge Custom Field Values on Ads

Using macros, you can add, remove, merge, or Custom Fields on various entities. Using these macro actions, you can automate manual actions to change Custom Fields on messages, assets, and other entities with single-click actions, saving time and reducing clicks.Before You BeginEnsure that you'v

marketing

Knowledge Base Article

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Advanced Use Cases

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NavBar

The Navigation Bar Widget is an essential feature that enables users to create a user-friendly navigation menu for their community page. This widget makes it easy for users to explore the content on the community page effortlessly. It offers several configuration as listed below.​Description: Widge

Service

Knowledge Base Article

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Widget Library

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ACW Redial

In customer service interactions, it’s not uncommon for calls to be unintentionally disconnected. To address this, the Redial feature within the After Call Work (ACW) phase enables agents to reconnect with customers without initiating a completely new call. This functionality allows agents to quickl

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

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ACW Redial

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Manage Segment

Business problemOnce the segments are created, calling can take place on them based on the configurations specified in the campaign itself. In order to utilize the data present in the segments better, there is a need to perform actions on the segment. These actions could range from reconfiguring the

Sprinklr Service

Voice Campaigns

segment

20.10

+3

Knowledge Base Article

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Manage Leads

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Guided Workflows on Community

Guided Workflow feature is designed to enhance customer self-service by enabling easy creation and deployment of step-by-step workflows on websites or mobile apps within communities. This empowers customers with more digital self-service options to resolve their inquiries independently, without the

Service

Knowledge Base Article

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Native Sprinklr Integrations

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FAQs on Smart Comprehend

Below are some frequently asked questions regarding Smart Comprehend:What are the channels and languages supported for Smart Comprehend?Smart Comprehend is available for the following channels: Sprinklr Voice, Sprinklr Live Chat, Facebook, Instagram, LinkedIn, WhatsApp Business, Email, and X. It is

26.1

Sprinklr Service

Service

Updated Article

Knowledge Base Article

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Smart Comprehend

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Paid Rule Action Assignment Duration

Define durations for the rules you create in the rule engine based on which your rules will trigger periodically.​In Paid Rules, there are certain actions that one doesn't want to be executed with every successful run of the Rule Engine. For example, if you increase the bid by 10%. Then, with every

26.1

marketing

Updated Article

Advertising

+2

Knowledge Base Article

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Paid Rule Properties

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Customer Facing Guided Workflow

OverviewGuided Workflows can be embedded in external systems (including brand websites, mobile apps, and knowledge bases) to empower customers to resolve queries or complete tasks on their own. These workflows enhance customer self-service by providing structured, step-by-step guidance tailored to e

Service

Knowledge Base Article

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Types of Guided Workflows

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Account Addition - Yotpo

We have integrated our Sprinklr platform with Yotpo, a B2B software platform designed to help businesses collect, manage, and utilize customer reviews, ratings, photos, and videos to drive engagement. This integration empowers you to seamlessly monitor, engage with, and moderate customer-generated c

social

Knowledge Base Article

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Account Addition - Yotpo

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Automatically Revoke and Reinstate Users via SFTP

OverviewMany organizations use SFTP uploads as the source of truth for determining Advocacy user eligibility. Previously, the SFTP sync process updated only the users included in the uploaded file. If an existing user was missing from the file, the system did not take any action.This enhancement int

Advocacy - SES

Sprinklr Social

New Article

Social - SES

+1

Knowledge Base Article

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User Management

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LinkedIn Event Ads

Live event ads help in maximizing registrations, live views, and lifetime views for your Company Page's LinkedIn Live Events. With live event ads, your targeted audience will see a different ad experience before, during, and after the event.​​BenefitsWith live event ads you can achieve the following

marketing

Knowledge Base Article

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Compose LinkedIn Ads

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View Reporting Dashboards in Sprinklr Mobile App

Reporting Insights in the Sprinklr Mobile App centralizes data from all of your Custom Reporting Dashboards built in the desktop version. In Reporting Dashboards, you can expand and drill into metrics to discover what's working and what’s not, and develop data-based strategies to continuously i

Service

Knowledge Base Article

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View Reporting Dashboards