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How to Apply Ads Web Analytics when Cloning Ads

This article will cover the application of web analytics from Ads Manager using Quick or Advanced Cloning. Using Sprinklr Paid Web Analytics, you can append tracking strings to Web URLs contained within marketing campaigns in order to track user behavior after a user has clicked on the URL from a so

Paid Web Analytics

marketing

Web Analytics

tracking

Knowledge Base Article

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Apply Web Analytics

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Add Annotations on graphs in Listening dashboards

Annotations give you the ability to add annotations to certain charts. They are attached to the dates themselves, so can only be seen in a graph or chart where Date is the primary dimension. Once created, the annotation will appear as a small box on the graph that expands when hovered over. To acces

Insights

Knowledge Base Article

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Advanced Entities & Settings in Listening

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Conversation Insights: Best Practices

Below are the best practices you should follow while using Conversation Insights –Brand-specific queriesYou can create queries around your brand to understand the competitive landscape for your brand, and easily identify white spaces & unmet needs.Example – International watch brandInput query(&

Insights

Conversation Insights Best Practices

Conversation Insights

Knowledge Base Article

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Best Practices

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Best Practices when developing a user experience

Apple provides a few guidelines that you can follow while configuring the userflow for your Apple messages for Business Journey. These guidelines can help you in getting the userflow approved faster.Introductory/welcome message: Auto-respond to first message in a new conversation should be provided

Service

Knowledge Base Article

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Account Addition

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Team

1. Creates a new teamEndpoint: POST /paid/governance/create/teamRequest Body :FieldTypeRequiredDescriptionorganizationIdStringYesUnique ID to identify the organizationnameStringYesThe display name of the organizationteamIdStringYesUnique ID to identify the teamuserListListYesUser Object:email is man

marketing

Knowledge Base Article

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Governance

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Frequently Asked Questions

This article consists of some commonly asked questions regarding Facebook capabilities and limitations in Sprinklr.Please check Facebook Capabilities and Limitations for any general doubts & queries.​1. Can we publish stories on facebook as well?No, it is an API limitation as of now.​2. How many

social

Knowledge Base Article

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Getting Started

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Advanced Use Cases of ATA Calibrations

ATA Calibration Review Before Agent AcknowledgmentIn situations where cases require ATA calibration by supervisors before agent acknowledgment, employ a snooze interval (For example, five days). Auditors are required to submit their evaluations using the 'Submit Later' button during this p

Service

Knowledge Base Article

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Audit the Auditor (ATA) Calibration

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Introduction to Keyword Lists

Keyword Lists allow you to create and save a custom list of keywords or phrases. Once created, keywords lists can be used in –Dashboards: To include or exclude conversations based on a set of keywords Topics & Themes: To quickly include or exclude a long list of keywords with OR or AND operatorR

Insights

keyword lists

Knowledge Base Article

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Keyword Lists

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X (Twitter) Asset Templates

Before you startYou can find the Twitter API documentation for direct messages on this link. 1. Quick ReplyIntroduction:Quick replies let businesses prompt people with simple, guided ways to reply to a Direct Message, by choosing from a list of options or prompts to enter specific text values. Steps

Service

Knowledge Base Article

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Service Channels

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Tiered Approval Workflow for Knowledge Base Articles

Creating approval processes where Knowledge experts review, validate, and approve articles before publication is critical to creating a reliable knowledge base.You can create processes to define Knowledge experts who will review, validate, and approve articles before publication.The approval process

Sprinklr Service

Knowledge Base

20.10

Tiered Approvals

+2

Knowledge Base Article

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Tiered Approval Workflow

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Platform Usage Report

The platform usage report provides insights into the key activities with the system, including any modifications to the account, workflow configuration, user addition, usage, and dashboard export. It sets user account changes, such as settings, permissions, or roles, ensuring user management and gov

Service

Knowledge Base Article

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Detailed Dashboards

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Create Custom Fields with WFM Entities as Source

Custom Fields are flexible, user-defined properties available across various features in the Sprinklr Platform. They allow organizations to tag and categorize entities based on specific attributes, making it easier to filter, manage, and analyze data.You can create Custom Fields with source values s

Sprinklr Service

New Article

20.10

Service

Knowledge Base Article

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Other Configurations

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Business Locations FAQs

Below are some of the frequently asked questions about Business Locations –What is meant by Business Locations?Locations/Business Locations in Sprinklr are entities that allow users to add and manage physical business locations, collect location-specific sources, and organize based on any hierarchie

Insights

Knowledge Base Article

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FAQs

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User Roles and Permissions

Get familiar with all the roles and permissions available for the Location Insights module.To make sure that new users in your Sprinklr environment are set up with the appropriate access and capabilities within Location Insights, you want to ensure that their role is granted the right permissions. T

Insights

Knowledge Base Article

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User Roles and Permissions

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Publish to Viber

Sprinklr supports a number of publishing and engagement capabilities for Viber once you've linked your Viber account through Sprinklr. In this guide, we'll walk through how to publish public posts on Viber.​Before You BeginEnsure that you've linked your public Viber account in Sprinkl

social

Service

Knowledge Base Article

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Publishing

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Google DV360 Ads Reporting Dimensions

Leverage this detailed list of all DV360 dimensions available in Sprinklr's Ads Reporting to gain more insight into your DV360 Ads.Given below is a list of all DV360 dimensions, along with their descriptions.Dimension NameSprinklr Dimension NameDescriptionsActive View: Custom Metric IDGoogle DV

marketing

Knowledge Base Article

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Dimensions

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Record Manager Types, Views, and Density

This article describes the fields that needs to be filled in the Record Manager page to create a Record Manager in Entity Studio​​​This table explains the fields of Record Manager.Fields Definition Record Manager Name The name of the Record Manager.API Reference ID Unique, code-friend

Knowledge Base Article

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Record Manager Types, Views, and Definitions

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Create an iMessage template

The quickest and easiest way to provide a richer user experience is to use standard business chat interactive messages like List Pickers and Time Pickers. For additional functionality, you can design a customer experience, that's delivered through an iMessage app (standalone or integrated into

Service

Knowledge Base Article

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iMessage Apps

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Tiered Approvals for Workforce Management Requests

Tiered Approvals provide a structured and flexible way to manage Workforce Management (WFM) requests such as Time Off, Shift Change, and Time Off/Overtime Slots. They can consist of approvals by single or multiple users. With this approach, requests are routed through multiple levels of approval bas

Sprinklr Service

20.10

Service

Updated Article

+1

Knowledge Base Article

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Other Configurations

RS
Overview - Sina Weibo

Sina Weibo is one of China’s largest social media platforms, often compared to Twitter. It allows brands to share posts, engage with followers, and run campaigns to build awareness and drive conversations.What You Can Do in SprinklrWith Sprinklr, you can manage your Sina Weibo presence from a single

social

Sprinklr Social

Channels - SES

New Article

+2

Knowledge Base Article

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Overview - Sina Weibo