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Generate and Edit Images with Sprinklr AI+

OverviewWith Sprinklr AI+, you can do more than just generate unique images for your posts — you can also enhance and customize them using the AI-powered Image Editor. The Media Uploader lets you create AI-generated images from text prompts or reference visuals, which you can then refine manually or

marketing

social

Sprinklr AI+ - SES

Social - SES

Knowledge Base Article

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Sprinklr AI+

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FAQs about Auto Provisioning

Clear your doubts and avoid confusion with the answers of some FAQs about user auto provisioning in this article. If you want to understand what User Auto provisioning is, you can refer to this article for more details.FAQsWhat is an SSO attribute?An SSO attribute is a characteristic or trait of an

social

Knowledge Base Article

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User Auto provisioning

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How to Optimize Ads based on Weather using Paid Rules

This article will show you an example of setting up a Rule to Activate or Pause ads based on weather conditions. For more details on using Weather conditions, see here. In this example, lets activate certain Paid Initiatives if it is Showing in London.​This examples assumes you have set up a Custom

marketing

Advertising

Paid Rules Engine

Knowledge Base Article

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Use Case Configurations

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Twitter Welcome Messages

Twitter Welcome Messages in Direct Messages make it easier for businesses to define the customer experience from the start, without requiring any manual action at all. Welcome Messages are sent to users when they begin a Direct Message conversation with your Twitter account and can be used to let cu

social

Service

Knowledge Base Article

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Twitter Welcome Messages

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Add caption to a Youtube Video

Sprinklr platform provides key publishing capabilities to enhance the content you publish to YouTube, such as adding captions to videos to increase accessibility, improve viewing experience, translate content into various languages and attract more viewers. Additionally, search engine algorithms may

social

Knowledge Base Article

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Publishing with YouTube

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Reddit API Data Availability Limitation and Workaround

OverviewWhen using Reddit’s new APIs, there is an important limitation to be aware of: Data is only available for subreddits that are added by the owner.What does this mean?Even though the platform allow users to add any subreddit, data access depends on ownership.If a Partner wants to report on a s

Reporting - SES

Sprinklr Social

Social - SES

Knowledge Base Article

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Engage, publish and report on Reddit

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Data Onboarding Using FTP

Marketers have a high volume of customer data that is difficult to manage and integrate for their customer experience efforts. Sprinklr offers secure and scalable data onboarding using one-time FTP configuration to import any amount of data. For recurring uploads, automation can be set up to push th

experience:space

Importing Profiles

Data Onboarding Using FTP

FTP

+7

Knowledge Base Article

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Integration Guides

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Instagram Best Practices

In this article, we list out some of the best practices to follow while using Instagram as a channel for your brand’s social media presence using Sprinklr.Add Instagram Business/Creator AccountPlease make sure that the Instagram Account is a Business Account.Please make sure that the desired Instagr

social

Service

Knowledge Base Article

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Getting started

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Create a Column For External Mentions

External Facebook Mentions, mentions of the Brand that were not posted to the Brand's Facebook Wall, can now be fetched from the external Facebook profiles or pages. This article explains how you can view all these external mentions of your brand, using engagement dashboards.StepsClick the New

social

Knowledge Base Article

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Add Facebook column in engagement dashboard

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Twitter Media Guidelines

When uploading media content and publishing through Sprinklr, there are channel-specific requirements and recommendations to consider. Below, you will find the optimal specifications for images and videos supported in Twitter. Twitter Media GuidelinesEntitiesImage GuidelinesVideo GuidelinesFormatJPG

Service

Knowledge Base Article

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Media Guidelines

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Smart Alert capabilities within Benchmarking

Proactive alerts on anomalies identified by Sprinklr's AI.The new Benchmarking Alert module covers alert configuration for all the data powered by the Benchmarking data source. The Smart Alerts can be created in the following two ways – Directly from a Benchmarking data source powered widget in any

Insights

Benchmarking

BMK smart alerts

benchmarking alert

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Knowledge Base Article

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Benchmarking Smart Alerts

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Add Facebook Pages with System User Functionality

OverviewFacebook pages connected to Sprinklr can sometimes become deactivated because they rely on individual user accounts. For example:The user who originally added the page to Sprinklr changes their Facebook password.The user is marked as spam or restricted by Meta.The user leaves the organizatio

26.1

Engagement - SES

social

Sprinklr Social

+2

Knowledge Base Article

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Add Facebook account in Sprinklr

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Sprinklr Social: 17.4 Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below, or you can click on a

17.4 Release Notes

17.4 New Features

17.4 New Capabilities

Social Engagement & Sales Release Notes

Knowledge Base Article

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v17.4.0 (April)

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Project Management Inbox Overview

In Project Management, all your notifications can be found in your Inbox. The inbox notifications are actionable as the user can add/remove/update the task/project properties and collaborate on task/project saving them back and forth between the tasks/projects.  Where is "Inbox" located? I

PM_POPULAR_2

marketing

PM_GENERIC_2

Knowledge Base Article

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Inbox

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Publish to Link in Bio in Distributed

Sprinklr Link in Bio in Distributed allows you to add your existing Instagram/TikTok posts to your Link in Bio feed. In addition, you can create an "Only Link in Bio" post, which will be added to your LiB feed but not on the Native channel feeds. These posts can be used to highlight campai

Link in Bio in Distributed

social

Link in Bio

Social - SES

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Knowledge Base Article

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Engagement (Distributed User)

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Create alerts for a Product/Location Insights use case

To create Smart Alerts for a practical use caseCreating Smart Alerts for Product Insights is similar to an alert configuration in the Listening module. The same has been covered in this article.​To create Volumetric Alerts for a practical use caseLet us dive into a sample use case corresponding to t

Insights

Knowledge Base Article

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Product/Location Insights Use Case

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Multi-lingual Support in Live Chat

In Sprinklr Live Chat, the capability to add support for multiple languages within a single Live Chat application is available. There are various methods for defining the language of the live chat, enabling brands to adapt to the diverse needs of their users or customers. This feature facilitates sm

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Sprinklr Service

Service

Updated Article

Knowledge Base Article

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Multi-lingual Support

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Add content sources to the knowledge base

This article explains how to integrate content from your Knowledge Base into an AI Agent application using Sprinklr. By syncing your content repository, you enable your AI Agent to deliver accurate, context-aware responses to user queries.When to Use the Knowledge Base Content SourceUse the Knowledg

Knowledge Base Article

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Knowledge Content

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Facebook Cross-Post Dimensions

Cross-post dimensions provide a deeper drill down into the demographic split. It helps to gain deeper understanding of who are the users engaging with the brand posts, These metrics are to be used in conjugation with the Cross-post Metrics as mentioned in this article: Facebook Cross Post Metrics​​F

social

Knowledge Base Article

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Facebook reporting glossary

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Outbound Rules

Outbound Rules are initiated only on scheduled or sent messages. If an outbound rule is set up and enabled, and the conditions are met then the action setup takes place.How to set upClick the New Tab icon. Under the Platform Modules, click Rule Engine within Collaborate.In the top right corner of th

marketing

outbound

Rule Engine

Knowledge Base Article

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Outbound Rules