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Introduction and Different types of Entry Points

IntroductionThere are many options for customers to start a conversation with your brand. You can use the Messages button and URL to meet customers in a place where you can contact them. You can also enable system features such as Apple Maps or Message Suggest so that customers can start conversatio

Service

Knowledge Base Article

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Entry Points

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Sprinklr Unified Platform (Integrations) and Cross Products (Display/Presentations): 20.2 Release Notes

Sprinklr Unified Platform and Cross Products' latest 20.2 release introduces a range of exciting new capabilities to enhance integration flexibility and security and simplify workflows. ​

marketing

Insights

social

Service

Knowledge Base Article

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20.2 Release (4th Feb '25 Onwards)

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Customer Journey

In Live Chat, customers can book an appointment to connect with a live agent at a time slot of their choice. The step-by-step appointment booking journey is described below.​Customer Opens Chat and Chooses an Available Time Slot: The customer choose a chat on the brand's website/mobile. To sche

Service

Knowledge Base Article

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User/Agent Journey

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Update X Account Cover Photo

You can update your X account cover photo on Sprinklr. Users with permission to access your X account settings can update the image directly, allowing brands to empower the right teams to update header photos with polished, on-brand imagery.From the Sprinklr platform, you can update one or more X ac

Update Twitter Header Image

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Cover Photo

Update Twitter Account Cover Photo

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Knowledge Base Article

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Getting Started - X (formerly Twitter)

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Introduction to Visual Insights

Leverage AI-powered visual insights to detect brand logos, objects, activities, text within images, visual sentiment, visual gender, and more.Sharing pictures, videos, and memes has become a new language of millions of conversations on social media, with visual topics you can 'listen' to v

Insights

Visual Insights

Knowledge Base Article

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Introduction to Visual Insights

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Visual Topic: Logo Query Setup

Creating a Visual Topic gives the ability to a user to use their logo/s to fetch mentions relevant to them and then use these mentions to identify patterns in online impressions to make insights-backed decisions.With Visual Topics, the user will be able to listen to mentions where the brand name is

Logo Query Setup

Insights

Visual Topic

Knowledge Base Article

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Visual Topic Query Setup

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Manage Forecast Scenarios

The Forecast Scenario is an entity in Sprinklr Service’s Workforce Management (WFM) module that predicts inbound traffic volume (Volume Forecast) for a specified date range, along with agents required to maintain the service level based on the Volume Forecast.With integrated Forecasting and Capacity

Sprinklr Service

20.7.1

20.10

Service

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Knowledge Base Article

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Forecast Scenarios

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Queue Monitoring Overview

What is Queue Monitoring Feature?With Queue Monitoring feature, supervisors get's a bird's eye view of all their queues in real-time. At the same time, supervisors can drill down on the individual queues to monitor and analyze key metrics like SLA, Customers Waiting, Average Wait Time, Aba

Service

Knowledge Base Article

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Queue Monitoring Overview

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How to find Metrics within Reporting

Choosing the right metric to be plotted in a dashboard can be a challenging task. There are often many metrics to choose from, and selecting the wrong one can lead to inaccurate conclusions. Furthermore, the terminology used to describe metrics can be confusing, and it may be difficult to understand

social

Reporting - SES

Social - SES

Knowledge Base Article

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Getting started with reporting dashboard

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How to access AI Studio and the required permissions

Navigating to AI StudioThere are two ways to navigate to AI Studio – through regular user flow and persona app.Regular user flowClick the New Tab icon. Under Sprinklr Insights, click AI Studio within Learn. You will then see the AI Projects Record Manager window with a list of previously created pro

Insights

ai studio

AI Studio permissions

Knowledge Base Article

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Sprinklr's AI Studio

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Use Cases of Appointment Booking

Video ConsultationUsing appointment choice, customers can schedule video calls in pre-defined slots for the purposes of consultation. This consultation can take many forms like coaching/tutoring in the educational sector, telemedicine in the health industry, scheduled promotional product tours in e-

Service

Knowledge Base Article

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Appointment Booking

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Change a Custom Field's Asset Class

In this article, we will cover the different ways to configure custom fields in Sprinklr.After you've created a Custom Field, you can easily change the Asset Class associated to the Custom Filed. For example, if you created an Outbound Message and Campaign Custom Field and realized after you sa

article:howto

social

stage:final

Knowledge Base Article

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Custom Fields

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Manage Global and Workspace Queues

Once you have created a queue within Sprinklr, you can edit your queue details, update your queue permissions and remove the queue permanently. In this section, we will go over how to manage workspace and global queues. Besides navigating to the workspace and global queues, the process of managing t

experience:space

delete workspace queue

update global queue permissions

Global Queues

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Knowledge Base Article

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Queue

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Introduction to Retry Strategy

Retry strategy refers to a systematic approach used in outbound voice campaigns to manage unsuccessful or unanswered calls. It involves defining rules and parameters for retrying failed or unconnected calls at a later time. By implementing a retry strategy, organizations can increase the chances of

Service

Retry Strategy

Voice

Knowledge Base Article

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Retry Strategy

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Blueprint Overview

Blueprints play a crucial role in Sprinklr's platform by providing standardized configuration templates for implementations. This knowledge base article provides an overview of Blueprints, their purpose, and their significance in streamlining the configuration process. What are Blueprints? Blue

marketing

Insights

social

Service

Knowledge Base Article

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Blueprints

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Actions Avaialble in Audience Manager

Effectively manage your audience across different advertising channels using these actions in the Audience Manager.In the Audience Manager, there are several actions that you can take on audiences across your advertising channels and accounts, including sharing, cloning, deleting, and editing your e

marketing

Knowledge Base Article

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Getting Started

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Add and Manage Data Retention Policy in Advocacy

The Data Retention Policy (DRP) helps stay compliant with client policies and legal requirements by automatically deleting data after a specified period. It allows for message-level deletion based on predefined conditions and retention timelines.Notes: Although the DRP feature is generally available

experience:space

Data Retention Policy - Owned Data

Add Data Retention Policy

Manage Data Retention Policies

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Knowledge Base Article

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User Management

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Journalists & Publications FAQs

Below are some of the frequently asked questions about Journalists & Publications –No. It is a separate product and available to be purchased separately within Sprinklr’s Sprinklr Insights product family.Can MM&A surface the most influential people on Twitter who have shared a particular sto

Insights

Knowledge Base Article

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FAQs

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What is a Macro?

In Sprinklr, a macro is a feature that allows businesses to automate and streamline their social media management processes. Macros are pre-defined sets of actions that can be executed with a single click, such as responding to common customer inquiries or applying tags to messages.Macros can be cus

Service

Knowledge Base Article

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What is a Macro

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Create and access custom dashboards in Benchmarking

Custom dashboards are personalized dashboards where you can define and create widgets as per your requirement and business use cases. They are designed to be fully flexible so that you can easily and quickly add custom widgets that will help you focus on the key performance indicators (KPIs) more im

Custom Dashboards

Insights

Benchmarking

Knowledge Base Article

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Custom Benchmarking Dashboards