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Manage User-Generated Content in Advocacy

Sprinklr offers On-Site User Suggested Content Management permission, which allows users to conveniently perform tasks such as approving, viewing, publishing, or rejecting content directly from the Advocacy Site. This eliminates the need to access the Sprinklr Space Environment to carry out these ac

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Advocacy - SES

social

Sprinklr Social

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Knowledge Base Article

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User Generated Content Management (Advocacy)

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Site Customization and Control Overview

In the Advocacy Overview Tab, you can edit various aspects of your site to control how and where your content is shared and the metadata associated with your site.Note: Use of this capability requires that Advocacy Marketing be enabled in your environment. To learn more about Advocacy Marketing, rea

Overview Tab

Advocacy - SES

Advocacy Overview Tab

social

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Knowledge Base Article

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Platform Configuration

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Outbound Voice with Ozonetel

Agent First Dialers​1. Agent invokes Dial API to initiate a manual call.2. Sprinkler pushes this call to kookoo API which puts it in the queue3. CPS outbound dialer reads dial data from queue.4. CPS initiate call to WebRTC server.5. After agent answer call, CPS will send an API Request to Kookoo API

Service

Knowledge Base Article

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High Level architecture of Outbound

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Track Channel Engagement on User's Posts

The Channel Engagement widgets give an overview of the performance of the content that is shared by the user on their social channels.  These widgets can help admins realize the amplified native engagement they are receiving on their brand campaigns by using Advocacy. These widgets can also help adm

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Analytics/Reporting (Advocacy)

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Set Milestones in a Workflow

Define Milestones to identify and delineate key phases in your workflow. Later, Milestones can also be pulled in the reporting to analyze what aspects of your workflow can be improved. In this guide, we will go over how to define milestones within a Workflow.You can define the beginning of the phase

marketing

Workflow Components

Workflow Engine

Knowledge Base Article

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Track Actions

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Global Reporting

OverviewGlobal Reporting lets you view insights and analytics for Projects and Tasks across all Portfolios and through custom dashboards. You can create multiple dashboards with layered filters to gain actionable insights and detailed reporting on your Projects and Tasks. You can access Global Repor

marketing

Knowledge Base Article

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Global Reporting

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⁠ Overview of On-Site Content Monitoring(Advocacy)

Sprinklr offers On-Site Content Management permission, which allows users to conveniently perform tasks such as viewing, publishing, or broadcasting content directly from the Advocacy Site. This eliminates the need to access the Sprinklr Space Environment to carry out these actions. ImportanceSeamle

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Content Creation and Management

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Visualizing and Managing Dependencies in Timeline View

OverviewTimeline view allows you to visualize Dependencies through Task Bars and arrows. In Timeline view you can also enable Critical Paths. A Critical Path highlights Tasks which are dependent on each other in a way that delays to one Task can automatically delay or Tasks in that Path. Thus, Crit

marketing

PM_PROJECT_AUTOMATIONS_2

PM_GENERIC_2

Knowledge Base Article

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Dependencies

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Viewing Reddit Ads Campaigns in Ads Pivot

Click the New Tab icon. Under the Sprinklr Marketing - Advertising tab, click Ads Pivot within Analyze.On the Ads Manager Pivot  window, create a new Pivot Table for Reddit analysis. Add the relevant metrics and dimensions against which you want to derive insights from the pivot table.

marketing

Knowledge Base Article

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Ads Publishing

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What are Views?

OverviewsViews let you view the information relating to Tasks and Projects within your Portfolio in different ways. The details of Tasks/ Projects remain the same but different views allow you to visualize your work in different ways and parse the information differently. Some views, like Kanban are

PM_POPULAR_2

marketing

PM_TASK_TIMELINE_VIEW_2

PM_PROJECT_SHEET_VIEW_2

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Knowledge Base Article

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Platform Basics

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Paid Performance Trend

Paid Performance Trend in Ads Reporting is designed to simplify comparing the performance of previous campaigns. With this new feature, you can visualize the performance of your campaigns on a single canvas, enabling easy comparison of key parameters across different time periods. It eliminates the

marketing

Knowledge Base Article

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Paid Performance Trend

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Linking Hierarchy Data to a Survey Project & Visualization in a Dashboard

This functionality assists you in arranging survey data in line with your organization’s hierarchy, facilitating easier access and analysis of pertinent information for teams at various levels. The organized method guarantees that feedback data can be efficiently leveraged across numerous survey ini

Sprinklr Insights

26.1

Insights

20.10

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Knowledge Base Article

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Hierarchical Reporting

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Guide to Generating and Testing Regular Expressions

Regular expressions (regex) are powerful tools for pattern matching and text manipulation. This documentation provides a comprehensive guide to generating regex patterns and testing them effectively.Use cases: You can utilize regex in defining conditions for live chat visibility, defining conditiona

Service

Knowledge Base Article

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Troubleshooting

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Group By in Task Sheet View

OverviewGroup By functionality is now available for all Task Sheets. This lets you split the sheet into multiple sections functioning within groups. Group By is supported up-to three levels, for instance, you can group your sheet by Priority, then by Status and then by Assignee. This functionality w

marketing

PM_TASK_SHEET_VIEW_2

Knowledge Base Article

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Task Sheet View

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Filters and Filter Groups in Task Views

OverviewFilters and Filter Groups enable you to sort and filter Tasks based on specific criteria. When viewing large or complex Projects with multiple Tasks, you can use Filters to view only relevant Tasks and minimize confusion. You can filter Tasks based on status, priority level, custom fields, o

marketing

PM_TASK_TIMELINE_VIEW_2

PM_TASK_CALENDAR_VIEW_2

PM_TASK_SHEET_VIEW_2

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Knowledge Base Article

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Manage Task Views

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Create HSM Template through Source Agnostic Channel

In Sprinklr, you can create and manage Highly Structured Message (HSM) templates without binding them to a single WhatsApp account. Instead, templates are associated with a Source Agnostic Account, enabling cross-account reuse, simplified governance, and easier rollout of messaging assets across reg

Service

Knowledge Base Article

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Source Agnostic

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How to Set Approval Paths for Ad Campaigns and Creatives

Set defined approval paths for your ad creatives and ensure it is approved by everyone needed.Approvals for ad entities can help ensure that your campaigns meet the required guidelines and restrictions before publication. With a review from an approver, you have greater control over the quality of t

marketing

Knowledge Base Article

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Approval Workflows

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Configuring Order of Day of Week

This feature allows users to customize the start of the day, week, month, and other intervals to better align with their organization’s schedules. You can now define the week's start day, set the working day's beginning, and choose custom intervals for months and quarters. These options enable you t

Service

Knowledge Base Article

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Custom Work Week Configuration

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Understanding Status Codes and Process Variables in Guided Workflow

OverviewStatus codes in Guided Workflow are essential for tracking the success or failure of API calls. This guide explains how to retrieve, display, and store these status codes effectively within your workflow.Retrieving Status CodesTo access the status code of an API node, use the predefined proc

Service

Knowledge Base Article

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Creating a Guided Workflow

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How to Disable Comments on LinkedIn Ad Posts

Managing engagement on LinkedIn ads is essential for a controlled advertising environment. Disabling comments can help you focus the conversation and avoid potential issues. This article provides a concise, technical walkthrough on how to disable comments on your LinkedIn ad posts, ensuring a stream

marketing

Knowledge Base Article

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Advanced Use Cases