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Configuring an ACW and ACW Builder Components

The ACW (After Call Work) module automates the after call work processes, allowing businesses to define custom workflows and streamline repetitive tasks. With advanced automation capabilities, agents can update customer records, generate follow-up tasks, and integrate with other systems for seamless

Sprinklr Service

20.7.1

Service

Updated Article

Knowledge Base Article

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Introduction to all components of ACW

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Bulk Import Assets

Bulk upload enables you to import up to 1,000 assets in a single action, streamlining the process of building your content library. Assets can be added via a .zip file or through direct URLs, offering greater flexibility in how you manage your uploads. This functionality now supports Post assets acr

DAM - SES

social

Bulk import assets

Assets Bulk Import

+2

Knowledge Base Article

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Manage assets

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Sprinklr v15.5.0 – Sprinklr Marketing Capabilities and Enhancements (Consolidated)

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Note: To export this page as a PDF, use your browser's print functionality

experience:space

15.5.0

Spring Release 2020

product:marketing

+6

release_note

 • 

v15.5.0 (July)

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Sprinklr Service: Patch Changes (19.5.2)

Sprinklr's latest release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints.

18.5 Release

Sprinklr Service

marketing

Insights

+2

Knowledge Base Article

 • 

19.5.2 Patch (Jul 12-15, '24)

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Sprinklr Service: 17.4 Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!​Navigation TipsRead through the release notes below, or you can click on a

17.4 Release Notes

Post 17.1 Changes

marketing

17.4 New Features

+1

release_note

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v17.4.0 (April)

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Agent Self Monitoring - Voice (Outbound)

The Agent Self-Monitoring Reporting Dashboard (Outbound) is a standard dashboard created for agents to provide a quick summary of an agent's outbound call activity.As an agent, you can use this dashboard as a self-evaluation tool and view your performance for the selected timeframe.The dashboar

Service

Knowledge Base Article

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Reporting

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Create a Link Type Post in Advocacy

Link-type posts are the type of posts that are created using only a Link (URL) and they don’t contain any explicitly added Image/Video. How Link Type posts are different from Media Type Posts The most striking difference between Link-type posts and Media-type posts is the availability of Share funct

Advocacy

Advocacy - SES

social

Social - SES

+1

Knowledge Base Article

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Content Curation

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Persona App Settings for Call Controls

Customizing the call controls for agents can be done through the Persona App Manager within Sprinklr.​Sprinklr enables administrators to customize the call control experience for agents through Persona-level configurations. These settings ensure that agents see only the relevant call actions, dialer

26.1

Sprinklr Service

New Article

Service

Knowledge Base Article

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Persona App Settings for Call Controls

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Advanced Filtering in Editorial Calendar

OverviewYou can use advanced filters to filter your Editorial Calendar for Campaigns, Sub-campaigns, Paid Initiatives, and Events according to customizable criteria or conditions. Advanced filters allow you to filter your Calendar using IF/AND/OR operators to set up complex rules. For example, you c

marketing

Knowledge Base Article

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Calendar Actions

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X as a Listening Source

X (formerly Twitter) is one of the highly sought-after channels when it comes to listening to the voice of netizens. Brands can monitor the sentiment of these mentions and achieve use cases around PR campaigns and marketing campaigns among many others.Sprinklr has access to the entire X Firehose, i.

Insights

Social Listening Data Source

Twitter Data Source

Knowledge Base Article

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Twitter

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Upload and use custom fonts in Image Editor

Sprinklr provides you the ability to use custom fonts while overlaying text over assets. To do this, you'll have to upload either a .ttf or .woff as a document in  Asset Manager and then you can use it in the image editor. In this article, we will cover steps to add upload custom fonts in asset

DAM - SES

social

Social - SES

Image asset

Knowledge Base Article

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Advanced Capabilities

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Sprinklr Marketing: 17.4 Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below, or you can click on a

17.4 Release Notes

Modern Marketing New Features

Modern Advertising New Features

17.4 New Features

release_note

 • 

v17.4.0 (April)

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Sprinklr Unified Platform (Integrations) and Cross Products (Display/Presentations): 26.1 Release Notes

Sprinklr Unified Platform and Cross Products' latest 26.1 release introduces a range of exciting new capabilities to enhance integration flexibility and simplify workflows.

marketing

Insights

social

Service

Knowledge Base Article

 • 

26.1 Release (7th Jan '26 Onwards)

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Setting Up the In-App distribution with Trigger Conditions

In-App Surveys enable brands to gather solicited feedback directly within their mobile apps during key customer interactions. You can choose from pre-designed formats like micro-surveys or create fully customized pop-ups to align with your brand. Creatives can be activated based on set criteria, lik

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

 • 

Setting up the In-App distribution

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Create a Video Type Post in Advocacy

Video Type posts are the type of posts that contain a Video that was explicitly added by the publisher using either the Digital Asset Manager or by manually uploading the video from the computer. How Media Type (Image/Video) Posts are Different from Link Type The most striking difference between a L

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Content Curation

RS
Sprinklr Service: 26.1.1 Release Notes

Sprinklr Service unifies customer experiences across voice, digital, and social channels. This release delivers advanced capabilities, enhancing efficiency and enabling businesses to craft consistent interactions across all touchpoints. Here are the key features included in Sprinklr Service's l

marketing

Insights

social

Service

Knowledge Base Article

 • 

26.1.1 Minor Release (8th Feb '26 Onwards)

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Add a Google Play Store Account

Google Play Store is the official app store for Android devices, where users can browse, download, and review applications. Sprinklr provides support for Google Play Store as a channel within the platform, allowing you to monitor, assess, and take action on reviews that your apps receive.In this art

Engagement

add a google play store account

social

Google Play Store

Knowledge Base Article

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Google Play Store

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Sprinklr v15.11.0 - Sprinklr Social Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Note: To export this page as a PDF, use your browser's print functionality

experience:space

15.11

Modern Engagement Capabilities

Fall Release 2020

+5

release_note

 • 

v15.11.0 (October)

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Using multiple wildcards in Topic & Themes

Unlock the power of effortless searching with wildcards! Get rid of the hassle of manually including every possible form of a word, dealing with multiple spellings, or accounting for various endings. Our wildcard feature saves you time and effort while providing the flexibility you need to create co

Insights

Wildcards

Single Character Wildcard

Multiple Character Wildcard

Knowledge Base Article

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FAQs and Advanced Use-cases

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Color-coding in Project Timeline View

OverviewColor-coding helps with data organization and visualization. You can easily highlight and communicate important information. For example, you can use different colors to represent completed, in-progress, or not-started tasks.  You can color-code your projects in Timeline view by using the Co

marketing

PM_PROJECT_SHEET_VIEW_2

Knowledge Base Article

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Project Timeline View