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Compose TikTok Video Shopping Ads

TikTok's Shopping Ads represent a catalog-based advertising format designed to help you effectively engage with your customers on a larger scale. This versatile ad format enables you to connect with both potential and returning audiences. It comprises two targeting components: intent targeting

marketing

Shopping Ads

TikTok

Knowledge Base Article

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Publish TikTok Ads

RS
Advocacy On-Site Member Management Capabilities

Sprinklr's Advocacy Site offers the feature of On-Site Member Management, which allows Administrators to selectively delegate the authority of Member Management to specific cherrypicked Advocates, thereby empowering these Advocates with the ability to approve, reject, revoke others ImportanceUnified

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Advocacy User Management

SH
Verify your Google My Business Page

To update your business name and other info on Google, you must first verify your business. When you verify your business, you are required to check that your business info is accurate and that you’re the only one who can edit it.​To Verify for the First TimeYou are required to add or

social

Verify your Google My Business

Verify the GMB Listings

Knowledge Base Article

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Managing GBM Account

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Smart Responses Overview

Smart responses use an in-house Large Language Model (LLM) to suggest responses to agents. The AI is not custom trained, making it best suited for the opening and closing stages of case conversations. At any given time, multiple smart responses are suggested to the user, who can choose the most suit

Service

Knowledge Base Article

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Smart Responses

RS
View Reporting Dashboard (Distributed Users)

Reporting dashboard in the Distributed Platform centralizes data from all the social channels and accounts to provide insight into social performance. Here, the users can filter the dashboard and drill down into the widgets to get specific as well as different combinations of data. Before You

social

Social - SES

DST - SES

Knowledge Base Article

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Reporting (Distributed User)

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Set Asset Visibility based on User

Automate the process of setting the visibility of Assets by selecting the created user groups based on some predefined criteria.Example use case shown below: If the owner of the asset is “Agency 1” then the visibility of the asset for “Agency 2” User Group is removed and if the owner of the asset is

marketing

Rule Engine

Knowledge Base Article

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DAM Rules

RS
Simplified Context Switching

Before You BeginYou need to understand how to create Issue Types and Deploy them ( Under the Issue Type bots section).​OverviewDuring a conversation, if you wish to redirect the user based on a specific deployed issue type, especially in the event of a fallback or an invalid user reply, simplified c

Service

Knowledge Base Article

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Advanced Settings

RS
Adding Stack Exchange Profiles in Sprinklr

Relevant personasTo whom is this capability relevant?Social Media Managers Account ownersUse casesWhat business problem does it solve, and what can it achieve?If a brand has teams active on Stack Exchange, they can onboard them to Sprinklr and enable appropriate moderation.Brands can enable users to

social

Stack Exchange

Sprinklr Social

Channels - SES

+2

Knowledge Base Article

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Stack Exchange

RS
Get Records Tool with Custom Entity

The Get Records Tool allows you to retrieve data from custom entities using defined filters and store the results in variables. It also offers sorting options to organize the extracted data in a structured and meaningful way.Steps to Add a Get Records Tool with Custom EntityFollow the steps below to

Sprinklr Service

20.10

Updated Article

Knowledge Base Article

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Core Tools

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Manage Schedule Policies

The Scheduling Policy builder allows you to configure and manage work schedules for agents, ensuring optimal coverage and adherence to labor laws. This feature allows you to efficiently plan shifts, manage day-offs, and ensure fair distribution of working hours, enhancing workforce productivity and

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

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Manage Schedule Policies

RS
Manage Naming Conventions: Share, Edit, Clone and Delete

Note: Sharing, Editing, Cloning and Deleting Naming Conventions require specific permissions. Contact your Workspace Admin if you do not have the required permissions. 1. Click New Tab. Under the Marketing Tab in Sprinklr Marketing, navigate to Plan > Planning and Reuse > Naming Conventions. ​

marketing

Knowledge Base Article

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Naming Conventions

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Group By in Task Sheet View

OverviewGroup By functionality is now available for all Task Sheets. This lets you split the sheet into multiple sections functioning within groups. Group By is supported up-to three levels, for instance, you can group your sheet by Priority, then by Status and then by Assignee. This functionality w

marketing

PM_TASK_SHEET_VIEW_2

Knowledge Base Article

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Task Sheet View

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Configuring Engagement Dashboard in Case Stream

Engagement dashboard within Sprinklr provides a way to manage your team's response workflows from organized dashboards. They allow you to create customized dashboards in which cases can be viewed, acted upon, engaged with, and assigned. From the Engagement Dashboards, your team can view and tak

Service

Knowledge Base Article

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Introduction to Unified Agent Desktop

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How to Setup DCO in Sprinklr

Dynamic Creative Optimization (DCO) utilizes creative optimization capabilities (Dynamic Creative) from Meta, Google, and TikTok to automatically test various ad creative variations and present the most effective combinations to your audience. In Sprinklr, you can automate DCO using personalized fee

marketing

Knowledge Base Article

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Setting Up Sprinklr DCO

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Sprinklr Social: 19.5 Capabilities and Enhancements

Sprinklr's latest release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints.

marketing

Insights

social

Sprinklr Social

+1

Knowledge Base Article

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19.5 Release (May 18-26, '24)

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Edit a Project

Overview If you are a Project Owner or Admins, you can edit or update the details of your Project. You can edit standard properties like Name, Status, Priority and, Start and End Dates. You can also add or remove Collaborators, add, remove or update Project Dependencies and edit other custom propert

PM_PORTFOLIOS_2

marketing

PM_TASK_TIMELINE_VIEW_2

PM_PROJECT_SHEET_VIEW_2

+3

Knowledge Base Article

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Manage Projects

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Track Channel Engagement on User's Posts

The Channel Engagement widgets give an overview of the performance of the content that is shared by the user on their social channels.  These widgets can help admins realize the amplified native engagement they are receiving on their brand campaigns by using Advocacy. These widgets can also help adm

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Analytics/Reporting (Advocacy)

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Import data through Data Pipeline

​Note: This is the legacy method and is no longer recommended. The preferred approach is to use Excel for importing leads. (Refer to the article to know more about Importing leads through excel ).This Article is only for reference for existing implementations leveraging Data Pipeline and supported f

Service

Knowledge Base Article

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Import profiles through Data Pipeline (Legacy)

RS
Create HSM Template through Source Agnostic Channel

In Sprinklr, you can create and manage Highly Structured Message (HSM) templates without binding them to a single WhatsApp account. Instead, templates are associated with a Source Agnostic Account, enabling cross-account reuse, simplified governance, and easier rollout of messaging assets across reg

Service

Knowledge Base Article

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Source Agnostic

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Task Assignment

OverviewTasks can be assigned to individual Users or User Groups giving them responsibility and ownership for that particular Task. Task assignments are done through the Assignee field which is one of the 6 standard fields included during Project setup. The Assignee field cannot be deleted but it ca

marketing

Knowledge Base Article

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Basic Functionalities