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Generate and Edit Images with Sprinklr AI+

OverviewWith Sprinklr AI+, you can do more than just generate unique images for your posts — you can also enhance and customize them using the AI-powered Image Editor. The Media Uploader lets you create AI-generated images from text prompts or reference visuals, which you can then refine manually or

marketing

social

Sprinklr AI+ - SES

Social - SES

Knowledge Base Article

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Sprinklr AI+

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The Sprinklr APIs

Sprinklr offers a variety of robust, convenient and simple RESTful Web service APIs to integrate data from Sprinklr to any external system. Through Sprinklr’s API portal, your developers can create Web applications to interact directly with data that resides in Sprinklr. Among the available features

experience:space

marketing

Insights

article:howto

+5

Knowledge Base Article

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Platform Modules

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Create a Facebook Post

This article will cover the steps and guidelines on how to create a post to one or more Facebook accounts in Publisher. You can add content, urls, photos, videos, use publish labels, apply macros and custom fields. You can also specify the feed targeting, mention other published Facebook pages, bran

social

Service

Knowledge Base Article

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Create a post on Facebook

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Advocacy SFTP Setup Guide

This article outlines the end-to-end process for setting up SFTP-based user sync on Advocacy.Steps to Set Up SFTP-based User Sync1. Server Hosting and SetupThe first decision is where the SFTP server will be hosted. The server can either be provisioned by Sprinklr or hosted on the client's end,

Advocacy - SES

Sprinklr Social

Social - SES

Knowledge Base Article

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User Management

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Multi-lingual Support in Live Chat

In Sprinklr Live Chat, the capability to add support for multiple languages within a single Live Chat application is available. There are various methods for defining the language of the live chat, enabling brands to adapt to the diverse needs of their users or customers. This feature facilitates sm

26.1

Sprinklr Service

Service

Updated Article

Knowledge Base Article

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Multi-lingual Support

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Add Facebook Pages with System User Functionality

OverviewFacebook pages connected to Sprinklr can sometimes become deactivated because they rely on individual user accounts. For example:The user who originally added the page to Sprinklr changes their Facebook password.The user is marked as spam or restricted by Meta.The user leaves the organizatio

26.1

Engagement - SES

social

Sprinklr Social

+2

Knowledge Base Article

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Add Facebook account in Sprinklr

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Facebook Cross-Post Dimensions

Cross-post dimensions provide a deeper drill down into the demographic split. It helps to gain deeper understanding of who are the users engaging with the brand posts, These metrics are to be used in conjugation with the Cross-post Metrics as mentioned in this article: Facebook Cross Post Metrics​​F

social

Knowledge Base Article

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Facebook reporting glossary

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Change video thumbnails in a YouTube post

When it comes to YouTube videos, viewers will first see your thumbnail and title. This information gives them a glimpse of what your video is about and helps them decide if they want to watch it. Around 90% of the best-performing videos have custom thumbnails. You can now follow the steps in this ar

social

Knowledge Base Article

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Publishing with YouTube

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Sprinklr Service: 26.4 Release Notes

Sprinklr Service unifies customer experiences across voice, digital, and social channels. This release delivers advanced capabilities, enhancing efficiency and enabling businesses to craft consistent interactions across all touchpoints. Here are the key features included in Sprinklr Service's latest

Sprinklr Service

New Article

26.4

Knowledge Base Article

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26.4 Release (27th Mar '26 Onwards)

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User-level filtering

Empowering View-Only users to customize their reporting experience. Introducing improved sharing permission for the dashboard allowing users to share the dashboard with Edit & View access, as per the requirement. The flexibility of sharing permission will allow the end user to perform different

Insights

User Level Filtering

Knowledge Base Article

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Dashboard-level Filtering

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Smart Alert capabilities within Benchmarking

Proactive alerts on anomalies identified by Sprinklr's AI.The new Benchmarking Alert module covers alert configuration for all the data powered by the Benchmarking data source. The Smart Alerts can be created in the following two ways – Directly from a Benchmarking data source powered widget in any

Insights

Benchmarking

BMK smart alerts

benchmarking alert

+3

Knowledge Base Article

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Benchmarking Smart Alerts

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Snapchat Ads Optimisation Window

Choose the conversion window for your ads to see when maximum of your ad viewers are influenced.​​Enablement Note: The use of this capability requires that Sprinklr Advertising be enabled in your environment. To learn more about it, please work with your Success Manager.​Snapchat's optimisation

marketing

Knowledge Base Article

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Advanced Snapchat Capabilities

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Volumetric Alert capabilities within Benchmarking

An effective early warning system triggers alerts when a pre-defined specific threshold criterion is met. ​The new Benchmarking alert module covers alert configuration for all the data powered by the Benchmarking data source. The key sections of the alert form in Benchmarking module are explained be

Insights

alert

BMK volumetric alert

Benchmarking

+1

Knowledge Base Article

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Benchmarking Volumetric Alerts

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Publish and Manage Threaded Tweets (Distributed User)

A Twitter thread is a series of tweets posted on Twitter that are connected to one another and can be read as one continuous post. With a thread, you can provide additional context, an update, or an extended point by connecting multiple Tweets together. In other words, Twitter threads allow you to t

experience:space

Preview Twitter Threads in Engagement Dashboards

social

Posting Threaded Tweets

+11

Knowledge Base Article

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Publishing & Calendar (Distributed User)

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Knowledge Base Widget on Agent Homepage​

Agents can access articles outside the Care Console from the Agent Homepage using the Knowledge Base Widget without any Case assigned to them. This helps them reflect on their resolution or learn more for future use. It also makes agents more efficient in searching for articles, reducing trial and e

26.1

Sprinklr Service

20.7.1

20.10

+2

Knowledge Base Article

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Knowledge Base for Agents

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Create Volumetric Alerts in Benchmarking

An effective early warning system triggers alerts when a pre-defined specific threshold criterion is met. ​The new Benchmarking alert module covers alert configuration for all the data powered by the Benchmarking data source. The key sections of the alert form in Benchmarking module are explained be

Insights

Create Volumetric Alerts in Benchmarking

Knowledge Base Article

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Alerts in Benchmarking

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Types of Macros

OverviewMacros in Sprinklr can be used to execute multiple actions with a single click on a Case, Outbound Message, Inbound Message, Asset Manager asset, User Generated Content Asset, task, or profile. Macros can be used to make multiple changes to entities at once, creating efficiencies in your wor

experience:space

marketing

Insights

article:howto

+6

Knowledge Base Article

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Macros

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Change video thumbnails in a YouTube post

When it comes to YouTube videos, viewers will first see your thumbnail and title. This information gives them a glimpse of what your video is about and helps them decide if they want to watch it. Around 90% of the best-performing videos have custom thumbnails. You can now follow the steps in this ar

social

Knowledge Base Article

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Publish on YouTube

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Smart Scheduling

Smart Scheduling intelligently picks out the best time to publish based on the time of the day and selected account. In this article, we will cover what smart scheduling is and how you can leverage it while publishing from Sprinklr.​​What is Smart Scheduling?Smart Scheduling decides what t

Publishing - SES

social

Social - SES

Knowledge Base Article

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Leverage AI in publishing

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Twitter Welcome Messages

Twitter Welcome Messages in Direct Messages make it easier for businesses to define the customer experience from the start, without requiring any manual action at all. Welcome Messages are sent to users when they begin a Direct Message conversation with your Twitter account and can be used to let cu

social

Service

Knowledge Base Article

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Twitter Welcome Messages