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How to Associate Google Analytics Web Analytics Profiles with Domains

Once the Google Analytics profile has been created, you need to assign it to a Domain or Account. This will help you to ensure the Domain is selected by default or you can use the Web URLs based on your need.To Configure Web Analytics for DomainsYou can set the domain as a wild card (*) and append t

marketing

Advertising

Knowledge Base Article

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Advanced Use Cases

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Import data through Data Pipeline

​Note: This is the legacy method and is no longer recommended. The preferred approach is to use Excel for importing leads. (Refer to the article to know more about Importing leads through excel ).This Article is only for reference for existing implementations leveraging Data Pipeline and supported f

Service

Knowledge Base Article

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Import profiles through Data Pipeline (Legacy)

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Create Sprinklr AI Agent Application

This article provides a clear and practical approach to building your Sprinklr AI Agent applications. It walks you through the essential steps to design, configure, and deploy intelligent agents that can automate tasks, learn from data, and interact with users or environments effectively.Note: Befor

26.1

Sprinklr Service

New Article

Knowledge Base Article

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Sprinklr AI Agent Overview

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Roles and Permissions in Community

Roles and Permissions feature provides a user-friendly way to effortlessly manage access rights for your community members and brand administrators. With this feature, you can easily create custom roles tailored to suit the needs of your organization. A key benefit of the feature is the ability to g

Service

Knowledge Base Article

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Roles and Permissions

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JIRA Integration

OverviewThe Jira Connector connects Jira and Sprinklr to streamline collaboration and enhance workflow efficiency. This article provides an overview of the connector's capabilities, benefits, and implementation process. The Jira—Sprinklr Connector offers several key features that facilitate seamless

marketing

Knowledge Base Article

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Integration Guides

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How to Apply Dynamic Image Templates to Catalog-Based Ads

Leverage versatile, dynamic image templates to modify your product images whenever required without having to edit the entire product feed.Dynamic Image Templates give you the ability to incorporate desired changes in the product images in one or more product feeds without the need for editing and u

marketing

Knowledge Base Article

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Use a Applied DIT in Catalog based Ad

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Capabilities and Limitations of the Audience Manager

Retargeting custom audiences is an effective way of remarketing to keep your brands in front of bounced traffic after they leave your website. This will help you unlock the full potential of your advertising strategy by reaching the major chunk of users who do not convert right away. In this referen

marketing

Knowledge Base Article

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Troubleshooting & FAQs

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Configure Fetch Appointment Slots Node in IVR

The Fetch Appointment Slots Node in Sprinklr IVR allows you to present available appointment slots to callers in real time. Callers can select a slot using DTMF inputs, making it ideal for callback scheduling, service appointments, or consultation bookings.This guide explains the configuration of ea

Sprinklr Service

New Article

20.10

Service

Knowledge Base Article

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Configure Slot Based Appointment Booking through IVR

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YouTube - API Capabilities and Limitations in Sprinklr Distributed

You can perform a wide variety of functions in the Sprinklr Distributed platform with your connected YouTube account. However, only a small number are restricted by limitations inherent to YouTube's API. Here are all the related details you are looking for. Publishing CapabilitiesFunctionality 

social

Social - SES

DST - SES

Knowledge Base Article

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Channel Limitations (Distributed)

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Creating and Managing Work Queues

For a case or call to be assigned by Unified Routing, it must be routed into one of the Work Queues present in Unified Routing from the Rule Engine / IVR. These queues created in UR become available in the Rule Engine / IVR from where cases/calls are diverted to the work queues. Work Queues act like

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Sprinklr Service

20.10

Service

+1

Knowledge Base Article

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Setting up Queues

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Call Details Extract

Call Detail Extracts captures detailed information about every inbound and outbound call handled within a voice channel. This indicates data from a customer perspective, treating each customer call as one and mapping metrics related to that, where every row is governed by a single conversation ID.T

Knowledge Base Article

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Voice Data Extracts

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Stacked Bar Widget

The Stacked Bar widget is a type of chart that represents data with multiple categories or groups and compares the total value of each category while also showing the relative contribution of subcategories to that total.In a Stacked Bar chart, the categories are represented by horizontal bars that a

Stacked Bar Widget

Insights

Knowledge Base Article

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Types of Widgets

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Scheduler: Planner (Advocacy)

The 'Scheduler' feature on the menu bar present at the left of the advocacy site arranges posts published or scheduled by advocates in an easy-to-navigate calendar view. Advocates can even edit the caption of the posts or reschedule the posts that are scheduled to be published from the adv

Advocacy - SES

social

Social - SES

Knowledge Base Article

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End Users

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Copy of Meta Security Updates - FAQs

Q: What is a media URL?A: Media URLs are unique web addresses (links) generated for accessing media files such as images, videos, and audio. With respect to these changes, these are URLs associated with media within messages shared via Meta channels such as Facebook, WhatsApp, Instagram. ​Q: What Ch

Knowledge Base Article

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Meta Media Access Updates

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Update Case Details

sprChat('updateConversationContext')This API can be used when we want to update custom fields/context in the middle of an ongoing conversation. Parameters:(every parameter is optional unless marked *):NameTypescript typeDescriptionDefault Valuecontext*StringTMap<string[]>Map of custo

Service

Knowledge Base Article

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SDK Methods

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Initialize Sprinklr Live Chat

The takeOff method initializes the Sprinklr Messenger Client SDK. This step prepares Live Chat to work based on the type of user using your app. It can be used to initialize the SDK for the following type of users: Anonymous users Authenticated users Authenticated custom users This diagram illust

Service

Knowledge Base Article

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Initialize Sprinklr Live Chat

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Sprinklr v16.5.0 - Unified Platform and Cross-Products Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below! Navigation TipsRead through the release notes below, or you can

experience:space

16.5.0

Insights

Spring Release 2021

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release_note

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v16.5.0 (July)

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Change User Password

Admins can change passwords for their users, in cases where the user has locked their account due to multiple incorrect passwords, and the account needs to be reset for the user to access the account. This article lists out the steps for the same.Steps to change user passwordClick the New Tab icon.

social

Knowledge Base Article

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Getting started

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How to Configure a Disposition Plan

​​Pre-requisite for configuring the Disposition Plan: Sprinklr Voice should be enabled for the environment.​A disposition plan is a pre-configured form that is filled out by agents while disposing the call in ACW. These plans include specific fields and information that agents need to provide when d

Service

Knowledge Base Article

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How to setup disposition plan

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How to Setup Ad Entity Checklists for Approvals

Eliminate the risk of off-brand advertising with a task-based QA Checklist. ​In Sprinklr, users have to create approval queues while sending their ad campaigns for approval. They have to work with predefined rules and checklists for ad campaigns in Sprinklr for all types of Ads. This limits them fro

marketing

Knowledge Base Article

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Getting Started