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Sprinklr Unified Platform (Integrations) and Cross Products (Display/Presentations): 20.4.1 Release Notes

Sprinklr Unified Platform and Cross Products' latest 20.4.1 release introduces a range of exciting new capabilities to enhance integration flexibility and simplify workflows. ​

marketing

Insights

social

Service

Knowledge Base Article

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20.4.1 Patch (11th May '25 Onwards)

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Sprinklr Unified Platform (Integrations) and Cross Products (Display/Presentations): 26.1 Release Notes

Sprinklr Unified Platform and Cross Products' latest 26.1 release introduces a range of exciting new capabilities to enhance integration flexibility and simplify workflows.

marketing

Insights

social

Service

Knowledge Base Article

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26.1 Release (7th Jan '26 Onwards)

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How to Add Notes in Dialog tree

OverviewThe Sprinklr chatbot builder includes a node that allows you to add a note to a case or profile or message. This note contains additional information that is intended for the agent's reference. Adding a note to a case or profile can be useful for providing context, additional details, o

Service

Knowledge Base Article

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Nodes in a Dialogue Tree

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Journalists & Publications FAQs

Below are some of the frequently asked questions about Journalists & Publications –No. It is a separate product and available to be purchased separately within Sprinklr’s Sprinklr Insights product family.Can MM&A surface the most influential people on Twitter who have shared a particular sto

Insights

Knowledge Base Article

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FAQs

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Create Reporting Alerts

Sprinklr's Alert Manager allows you to create Smart Alerts and Custom Volumetric Alerts.Smart Alerts: Smart Alerts leverage artificial intelligence to analyze brand conversations and alert your team when changes are detected in mentions, engagement, and other action-worthy trends from your audi

social

Reporting - SES

Social - SES

Knowledge Base Article

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Alerts

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What are DAM Update Rules?

DAM Update Rules are created to apply on existing Assets. If a DAM Update rule is set up and enabled, and the conditions are met then the action setup takes place.How to set up?Click the New Tab icon. Under the Platform Modules, click Rule Engine within Collaborate.In the top right corner of the Rul

marketing

DAM Rules

rules

Asset Manager

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Knowledge Base Article

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DAM Rules

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Ad Comment Reporting Limitations & FAQs

LimitationsYou can leverage the Ad Comment Analysis dashboard for Facebook, Instagram, Twitter, TikTok and LinkedIn.The dashboard will show comments from ads only.Ad Comment Analysis will not work for Ads using Asset Customizations (placement, location, and language). Check Ads comment moderation ov

marketing

Knowledge Base Article

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Limitations & FAQs

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Get Average Customer Wait Time in Sprinklr IVR

In today's fast-paced business landscape, providing exceptional customer service is paramount for building strong customer relationships. Minimizing wait times during service interactions is crucial in achieving high customer satisfaction. To address this, Intelligent Voice Response (IVR) systems ut

Service

Knowledge Base Article

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How to Setup Business Logic

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How to Add Notes For Agent from IVR

The Sprinklr IVR (Interactive Voice Response) system includes a node that allows you to add a note to a case or profile. This note contains additional information that is intended for the agent's reference. Adding a note to a case or profile can be useful for providing context, additional detai

Service

Knowledge Base Article

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How to Setup Business Logic

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What are DAM Autofill Rules?

DAM Autofill Rules are created to pre-populate content while creating Assets based on the set Conditions. If a DAM Autofill rule is set up and enabled, and the conditions are met then the action setup takes place.How to set up?Click the New Tab icon. Under the Platform Modules, click Rule Engine wit

marketing

DAM Rules

Asset Manager

Rule Engine

+1

Knowledge Base Article

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DAM Rules

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Sprinklr Marketing 20.2.1 Release Notes

Sprinklr Marketing unifies and enhances marketing efforts across channels. It centralizes content creation, campaign management, and performance analytics for both organic and paid campaigns. This release introduces new capabilities designed to enhance customer experiences across all touchpoints.

marketing

Insights

social

Service

Knowledge Base Article

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20.2.1 Patch (26th Feb '25 Onwards)

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What is Application Testing?

OverviewConversational AI is becoming more and more popular among brands as a way to improve their customers' experiences. However, creating these bots can take a lot of time.To address these challenges, Application Testing is a useful tool that enables brands to carry out comprehensive testing

Service

Knowledge Base Article

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Testing Bot Workflows

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Sources FAQs

Below are some of the frequently asked questions about Sources in Media Monitoring & Analytics –If the customer has the Listening module will enable MM&A to enrich my existing Listening data?Yes. If the customer has both listening and MM&A, the listening data is enriched with MM&A me

Insights

Knowledge Base Article

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FAQs

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Survey FAQs

In this article, we will cover the frequently asked questions on Sprinklr Surveys.Why my customer on Twitter is not receiving any message with the survey link?The customer might not be following you, hence the direct messages are not getting delivered to the customer.Why am I not able to see the sur

Surveys

Service

FAQs

Knowledge Base Article

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Survey FAQs

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React Native - v11.1.1

You can integrate Live Chat into your brand’s React Native mobile application to provide real-time chat support for your customers. Sprinklr offers a comprehensive Live Chat Mobile SDK to enable this functionality.Live Chat SDK VersionLive Chat Release: 11.1.1Supported Versions: Starting August 2025

Service

Knowledge Base Article

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Older Versions

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Google Ads Reporting Dashboards

Users can view Google Ads & Youtube data by making a custom dashboard or selecting an existing standard dashboard build for easy understanding.Using Custom DashboardClick the New Tab icon. Under the Sprinklr Marketing - Advertising tab, select Ads Reporting within Analyze.Create a reporting dash

marketing

Knowledge Base Article

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Reporting & Analytics

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Ads Naming Convention FAQs

Can I make any edits to the name once I have applied a Naming Convention in Sprinklr?Yes, you can manually update the name outside the applied Naming Convention parameters in Ads Manager.If I make changes to a Naming Convention, will it automatically reflect in current campaigns using that Naming Co

marketing

Knowledge Base Article

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Frequently Asked Questions

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Product Insights source FAQs

Below are some of the frequently asked questions about the sources supported in Product Insights –What is meant by sources in Product Insights?The review websites, news, blogs, owned accounts, and listening data from which we get client-specific data into Sprinklr to run AI models, are known as sour

Insights

Product Insights Sources

Product Insights Sources FAQs

Knowledge Base Article

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FAQs

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TikTok Business Capabilities and Limitations

In this article, we will cover the capabilities and limitations of TikTok Business as a channel in Sprinklr.​Note: Starting July 20, 2025, following TikTok’s latest API update, Sprinklr will be able to access all comment mentions and video post mentions from the platform. Please note that all mentio

Ice Breakers

social

Sprinklr Social

Channels - SES

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Knowledge Base Article

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Capabilities and Limitations - TikTok

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React Native - v12.1.2

You can integrate Live Chat into your brand’s React Native mobile application to provide real-time chat support for your customers. Sprinklr offers a comprehensive Live Chat Mobile SDK to enable this functionality.Live Chat SDK VersionLive Chat Release: 12.1.2Supported Versions: Starting August 2025

Service

Knowledge Base Article

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Older Versions