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Flutter - v13.0.3

This article walks you through the step-by-step process of integrating Sprinklr Messenger (Live Chat) with your mobile app.​Note: Before you begin, note the following requirements:Sprinklr Messenger for Android supports minimum API 24.Sprinklr Messenger for Android supports compileSdkVersion and tar

Service

Knowledge Base Article

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Older Versions

SH
Standard Inbound Extract Reporting

The inbound report provides the validation on all the inbound calls/cases observed at the Agent, Case, and Campaign level interactions.User Persona: Managerial LevelUnique Customer ExtractThis report provides the overall Call count & time stats for all the calls received from every customer. Eac

Care Reporting

Service

Knowledge Base Article

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Standard Inbound Voice Dashboards

RS
Configure Voice Application

Use this guide to create and configure a Voice Application in your Sprinklr environment. A Voice Application enables automated call flows using IVRs, audio settings, caller IDs, and advanced telephony settings. PrerequisitesEnsure that you have the following prerequisites in place before setting up

Sprinklr Service

New Article

20.10

Service

Knowledge Base Article

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Voice Application

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Create and Send Omnichannel Secure Forms

How you can create secure forms and send the corresponding links on all the channels supported in Sprinklr.You can send the secure forms to capture Personally Identifiable Information (PII) or any other sensitive information required for customer authentication. The PII information of the customers

Secure Forms

Care Console

Service

Agent Console

Knowledge Base Article

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Omnichannel

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Events in Production Dashboards

Streamline your event planning process with ease by managing events using our Production Dashboards. These dashboards offer a variety of features such as refresh, filter, sort, and group-by capabilities that allow you to easily access, view, and manage your events. You can access the All Events dash

marketing

Event

Production Dashboard

Knowledge Base Article

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Overview

RS
Agent Status Extract

This documentation outlines the extract capturing agent status-related data. The Agent Status Extract provides status-level records reflecting changes in agent availability and configured status activity within the platform.​Each row represents a specific status interval for an agent, capturing when

Knowledge Base Article

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Agent Data Extracts

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Cherry-Picking of Cases/Voice Calls Waiting in a Work Queue

This feature enables agents to manually select a customer from the queue, allowing them to make choices based on customer properties such as phone number, customer type, and priority. By providing agents and supervisors with the ability to choose calls waiting in the queue, this feature enhances con

Service

Knowledge Base Article

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Adding pending cases/calls to holding queue

RS
Agent’s Override Settings

User group settings include assignment setups that individuals inherit from their respective user groups. These settings apply to all members of the group. Whenever a user is added to or removed from a group, their assignment settings automatically adjust according to the group's settings.If an admi

26.1

Sprinklr Service

Service

Updated Article

Knowledge Base Article

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Setting up Agents for Routing

SH
How to Import Ad Creatives in the Ads Creative Library

In the Ads Creative Library, you can bulk import the images and videos for Facebook and Twitter. You can upload the images and videos in a zip folder along with a spreadsheet comprising the media details such as the image name. This capability will help you save time from doing repetitive imports fo

marketing

Knowledge Base Article

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Create Ad Creatives in Bulk in Creative Library

SH
Switching Capability to be Replicable to the Distributed Platform

The Sprinklr Admins have the capability to access the Distributed platform by providing the email of the user accompanied by a note justifying the reason for switching. This feature not only ensures compliance with regulatory standards but also assists the admins in efficiently debugging and resolvi

Distributed

Social - SES

DST - SES

Switch from Space to Distributed Environment

Knowledge Base Article

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Governance (Distributed Admin)

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Export Metadata for SSO Configuration ​

Export Meta Data - this feature gives the capability to download metadata files in XML format from the platform which contains information of​:1. Sprinklr Entity Id (Issuer Name) ​2. Sprinklr Public Key Certificate ​3. Sprinklr Assertion Consumer Service URL ​This feature helps in reducing manual ef

social

Knowledge Base Article

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SSO

RS
Entity Manager - Setting Up Persona App

Before you Begin:In standard persona apps, the Custom Entity Manager isn't initially visible. This article provides a walkthrough on configuring a persona app to incorporate the Custom Entity Manager.Note: To ensure this feature is enabled, please contact tickets@sprinklr.com and provide the Partner

Service

Knowledge Base Article

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Entity Studio

SH
Best Practices for Stats Imports

SummaryThis article covers all best practices for Stats Import  Best PracticesUse the exported file from your 3rd party solution to create your template.There should be atleast one column of a unique identifier. Campaign IdAd Set IdAd Channel IdAd NameCreative Name (works only for Linkedin)Google An

marketing

Knowledge Base Article

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Troubleshooting & FAQs

RS
Add a Haptik Account

Haptik is an Intelligent Virtual Assistant solution that enhances customer experience and drives ROI for different brands. By adding your Haptik account directly into the platform, you can extend your brand's audience and engage with even more users from a single, unified platform. Once Haptik

social

Knowledge Base Article

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Haptik

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How does the AppsFlyer Ads Integration Work?

​Sprinklr AppsFlyer Integration BackgroundAppsFlyer Cohort Sprinklr integration BackgroundSprinklr AppsFlyer Integration BackgroundAppsFlyer is not able to forward Facebook, Twitter, Snapchat, and Yahoo directly to third parties due to data policies from these platforms. Hence, these platforms will

marketing

Knowledge Base Article

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Setting Up Appsflyer

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Crop an Asset from Image Editor

In the asset manager, you can crop your asset by a specific aspect ratio or use the handy Recommended Size for to specify channel. You may also choose whether the crop orientation is portrait or landscape. In this article, we have listed steps to crop an asset in the Image Editor.Steps to navigate t

Crop Asset in DAM

DAM - SES

Crop Asset with Image Editor

social

+3

Knowledge Base Article

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Image Editor

RS
Cancel Callback Node

​This document provides an overview of the Cancel Callback node in Guided Workflows, detailing its four configurable options to cancel callbacks across cases, profiles, specific case IDs, or outbound journey calls based on the loaded profile.​Various Fields in Cancel Callback NodeName: You can give

Service

Knowledge Base Article

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Guided Workflow Canvas

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Ads Composer Section 7: Review

The Review window shows a holistic view of the campaign with information on the Account, Objective, Targeting, Budget, Creatives, and Optimization available in a single window.​In case of any errors, you will be prompted with error messages along with the option to Fix it. Clicking Fix it would dire

marketing

Knowledge Base Article

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New Campaign Creation

RS
Dynamic Record Manager - Setting up the Persona App

Before you Begin:In standard persona apps, the Data Connector isn't initially visible. This article provides a walkthrough on configuring a persona app to incorporate the Data ConnectorNote: To ensure the feature is enabled, please contact tickets@sprinklr.com and provide the Partner ID and Name. If

Service

Knowledge Base Article

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Entity Studio

RS
Sprinklr Service: 20.7 Release Notes

Sprinklr Service unifies customer experiences across voice, digital, and social channels. This release delivers advanced capabilities, enhancing efficiency and enabling businesses to craft consistent interactions across all touchpoints.

marketing

Insights

social

Service

Knowledge Base Article

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20.7 Release (5th July '25 Onwards)