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How to Edit Ad Element Copies with AI+

Introduction In the ever-evolving landscape of advertising and content creation, adaptability and versatility are the keys to staying ahead. Introducing our feature: "Content Modification" within the Ads Composer and Ads Creative Library. Designed to cater to the needs of creative creators

marketing

Knowledge Base Article

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Sprinklr AI+

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Categories

The "Categories" widget in a community refers to a section or component that displays a list of categories within the community platform. Categories are used to organize discussions, topics, or content into distinct groups based on themes, subjects, or topics of interest.Page Supported: All PagesAdd

Service

Knowledge Base Article

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Widget Library

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Instagram Reels Insights

By analyzing Reels performance data, brands can identify which types of content perform well and adjust their strategy accordingly to create more engaging content and reach a wider audience. We provide multiple metrics to brands for measuring the success of their Reels content and determining whethe

social

Knowledge Base Article

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Reporting Glossary

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What is Sina Weibo Custom Menu

Sprinklr lets you create Sina Weibo custom menus, allowing you to trigger automatic templated interactions with customers through a menu option in Sina Weibo messages. Using custom menus, you can provide customers with information about your brand. The custom menu option allows you to

social

Knowledge Base Article

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Engagement in Sina Weibo

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Sprinklr v15.11.0 - Sprinklr Social Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Note: To export this page as a PDF, use your browser's print functionality

experience:space

15.11

Modern Engagement Capabilities

Fall Release 2020

+5

release_note

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v15.11.0 (October)

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Publish Organic Dark Posts

Dark Posts are typically used to create ads that can target multiple audiences while keeping the user page feed ad-free. Dark posts allow you to create content without publishing the content on the channel page, and hence, these are also called unpublished posts. In the Sprinklr Platform, Organic Da

Publishing - SES

social

Social - SES

Publish Organic Dark Posts

Knowledge Base Article

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Advanced capabilities

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Additional features: Rich Link, Typing Indicator, Tapback Reactions

Tapback ReactionsSometimes users respond to messages using a Tapback, such as the heart or thumbs up expressions. This feature allows you to detect user tapbacks.Typing IndicatorTyping indicator allows you to see typing activity in the Agent Console as well as on the user front. Rich LinkEvery URL

Service

Knowledge Base Article

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Additional features

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Sprinklr Copilot for Social - Creative Insights

OverviewCreative Insights enables social media teams to move past basic metrics and uncover the reasons behind content performance. By examining creative factors such as tone, theme, product emphasis, and visual style, Sprinklr Copilot for Social reveals what genuinely connects with your audience.Th

Publishing - SES

social

Sprinklr Social

Social - SES

+2

Knowledge Base Article

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Social Copilot

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Sprinklr v15.2.0 - Sprinklr Social Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below! Navigation TipsRead through the release notes below, or you can click on a

experience:space

Modern Engagement Capabilities

Modern Engagement Capabilities and Enhancements

Winter Release

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release_note

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v15.2.0 (February)

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Send Inline Guided Workflows

OverviewBy seamlessly integrating Guided Workflows into your conversational bots, you can empower customers with step-by-step instructions for troubleshooting common issues, submitting repair requests, and more, all through live chat. This self-help content plays a pivotal role in minimizing custome

Service

Knowledge Base Article

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Guided Workflow Integration

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Share Posts Using Share Extension

Sprinklr has launched a Chromium extension (for Edge and Chrome browsers) that automates text and media publishing on Facebook and Instagram. Downloading the extension will allow you to publish content on Facebook and Instagram profiles on the web.  ​To Download the Extension for Chrome and Edg

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Content Sharing

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Sprinklr and TikTok Ads Capabilities

Composing TikTok Ads within Sprinklr furnishes you with AI-powered, real-time optimizations across campaigns using standard channel metrics, custom brand calculations, and third-party analytics. Increase your return on ad spend, improve productivity, and protect your brand’s reputation with Sprinklr

marketing

Knowledge Base Article

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Publish TikTok Ads

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Instagram Hashtags addition to posts

Hashtags play an important role to expand your Instagram audience and help you get more reach. Using hashtags on Instagram has many advantages, including improved brand recognition, higher user engagement, and competitive intelligence. This article helps you with using Hashtags on Instagram posts. A

social

Knowledge Base Article

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Other Publishing Capabilities

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Send Direct Messages Through Facebook Messenger

When you reply to direct messages in Sprinklr, your response will be sent to the user through Facebook Messenger. Brands can provide personalized customer care and resolve issues with such one-on-one conversations with fans. This article explains how to reply to private messages that your page has r

social

Service

Knowledge Base Article

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Send one time notifications to customers

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Introduction to Sprinklr and Wordpress Integration

WordPress is a content management system with a huge number of available plugins, widgets, and themes. Once WordPress has been enabled in your environment, you can add your WordPress on Sprinklr just like other accounts. Adding a WordPress account in Sprinklr allows your team to engage, publish, rep

marketing

wordpress

Knowledge Base Article

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Wordpress and Sprinklr Integration

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Components of Brief Template Builder

The general layout of your Brief Template is determined by its components selected by you. In this article you will learn how to add multiple structural components to your brief.Structural ComponentsYou can start typing your content anywhere on the screen. Clicking on the Addition icon will help you

marketing

Brief Template Builder

Knowledge Base Article

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Brief Template Components

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Sitecore DAM integration

You can leverage Sitecore as the single source of truth for assets for campaigns on modern channels. If an asset is present in Sitecore, you can search and import it in Sprinklr automatically, along with the metadata fields copied to Sprinklr custom fields, and use it for content planning and publis

marketing

Insights

social

Service

+2

Knowledge Base Article

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Integration Guides

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Add an Account Group

An Account Group is a grouping of multiple accounts. An Account Group can be created by individually selecting accounts to add (static), or based on a property or properties (dynamic). An Account Group is not limited to a single social media channel. Accounts in an Account Group can belong to differ

experience:space

Add an Account Group

article:howto

Create a Dynamic Account Group

+6

Knowledge Base Article

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Account

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Editorial Calendar Day View

When you select Day View, you will see the current day displayed in the Editorial Calendar. You can view previous or next days using the previous and next icons alongside the currently displayed day at the top of the Editorial Calendar.Calendar Day ViewCalendar Day View supports Campaigns, Messages,

Editorial Calendar

marketing

Editorial Calendar Views

day view

Knowledge Base Article

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Setting up Calendar Views

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About the AI+ Carousel Ad Copy Generator

Introduction In the realm of advertising and content creation, the ability to tell a captivating story can set your brand apart. Enter our feature: "Carousel Linked Stories with Custom Prompts" within the Ads Composer and Ads Creative Library. Designed for creative creators and content wri

marketing

Knowledge Base Article

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Sprinklr AI+