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How to Use Application Testing for Whatsapp?

To learn about Application Testing, see What is Application Testing?​Before You StartNote: To enable Application Testing for Whatsapp, please contact tickets@sprinklr.com and provide the Partner Name ID and Name. If you are unsure of your Partner ID and Name, please contact your Success Manager for

Service

Knowledge Base Article

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Testing Bot Workflows

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Attempt Wise Campaign Summary

In the Outbound system, multiple calls might be attempted for the same customer as a part of Campaign conversions. Attempt Wise Campaign Summary report details on these repeat call attempts, its dispositions and the time stats.Values Plotted:Conversation Id is an unique ID created for every call mad

Service

Knowledge Base Article

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Reporting & Analytics

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Change Instagram Accounts linked to Facebook pages

This article details out the process to change the linked Facebook pages and Instagram accounts. Before proceeding, please make sure your personal Facebook account has an admin role on the page that you'd like to connect to. If the page isn't in the drop-down on your Instagram profile, che

social

Knowledge Base Article

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Setting up Instagram in Sprinklr

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How to Configure Agent Analytics View

In this article, you learn how to personalize and customize the widgets featured on the agent analytics page. These widgets offer flexibility, enabling you to choose and configure the metrics and information as per your requirement.Getting the Record Page ID for an Agent Analytics PageRight click an

Service

Knowledge Base Article

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Agent Analytics

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Volumetric Alert capabilities within Benchmarking

An effective early warning system triggers alerts when a pre-defined specific threshold criterion is met. ​The new Benchmarking alert module covers alert configuration for all the data powered by the Benchmarking data source. The key sections of the alert form in Benchmarking module are explained be

Insights

alert

BMK volumetric alert

Benchmarking

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Knowledge Base Article

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Benchmarking Volumetric Alerts

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Request Approval for User Generated Content on Instagram without @Brand Mention

You can request approval for Instagram fan posts at individual Instagram accounts without the user @mentioning the brand. There are two ways to request post-approval for Instagram fan posts: Via Comment  Via Chrome Extension However, please note that the option for requesting a

experience:space

social

product:marketing

Request Approval for User Generated Content on Instagram without @Brand Mention

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Knowledge Base Article

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Advanced Use Cases

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Creator IQ Account Addition

OverviewSprinklr now supports a native integration with CreatorIQ, allowing you to:Connect your CreatorIQ account to Sprinklr using an API keyAPI Key can only be provided by Creator IQ support by reaching out to them at support@creatoriq.com or sales@creatoriq.com Subscribe to specific CreatorIQ cam

26.1

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Sprinklr Social

New Article

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Knowledge Base Article

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Creator IQ

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Broadcast Advocacy posts to Slack

We will allow advocacy admins to broadcast an advocacy post on a Slack channel in their workspace. In this way, you will have multiple forms to reach out to your advocate on their preferred channel of communication. Additionally, we will also provide you with the analytics for the number of times a

Advocacy - SES

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Slack Integration for Advocacy

Social - SES

Knowledge Base Article

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Integrations Enablement (Advocacy)

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Call Summary

This is a call/ case level report, and thus the Call Activity values recorded are based on/ derived from the customers’ call records. This section gives insights on the overview of every outbound case with all the agents involved throughout the case and provides the time split/ time taken during the

Service

Knowledge Base Article

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Reporting & Analytics

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Organization

Organization1. Creates a new organizationEndpoint: POST /paid/governance/create/organizationRequest Body :FieldTypeRequiredDescriptionorganizationIdStringYesUnique ID to identify the organizationnameStringYesThe display name of the organizationactorUserEmailStringYesThe email address of the user cre

marketing

Knowledge Base Article

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Governance

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Create and add a webform

1) Click on Guided Path within Resolve under Agent Augmentation.2) Click on Create New Guided Workflow in the top right corner.3) Give Name, Description and click Create4) By clicking on the plus sign in the canvas you can get a list of actions that can be performed by adding nodes.5) Click on plus

Service

Knowledge Base Article

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Webform

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Create Smart Alerts in Benchmarking

Proactive alerts on anomalies identified by Sprinklr's AI.The new Benchmarking Alert module covers alert configuration for all the data powered by the Benchmarking data source. The Smart Alerts can be created in the following two ways – Directly from a Benchmarking data source powered widget in any

Smart Alerts in Benchmarking

Insights

Knowledge Base Article

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Alerts in Benchmarking

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Case Message Details Report

The Case Message Details Report provides detailed information on the message level. Each record represents a message identified by a Universal message ID for every message received in the system. This report details the number of messages, message type, intent, and other message-level properties.The

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

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Detailed Report Glossary

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Choose who can reply to your Tweet

This article will cover the steps and guidelines on how to choose who can reply to tweets published from X Business Account. When you publish a new Tweet, you can choose who will be able to reply to it. You’ll see a default setting of Everyone can reply. Updating this prior to posting your Tweet all

social

Service

Knowledge Base Article

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Advanced capabilities

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How to Create Carousel Media Using Row Grouping in Automated Ads

Creating Carousel Ads is cumbersome for Meta Carousel cards can contain upto ten cards and each of these cards need to be mapped individually. Effectively a repeated field mapping process is carried out upto 10 times. ​Automated Ads exploits the similarity of this action and presents a solution whic

marketing

Knowledge Base Article

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Advanced Use Cases

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Facebook Cross-Post Dimensions

Cross-post dimensions provide a deeper drill down into the demographic split. It helps to gain deeper understanding of who are the users engaging with the brand posts, These metrics are to be used in conjugation with the Cross-post Metrics as mentioned in this article: Facebook Cross Post Metrics​​F

social

Knowledge Base Article

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Facebook reporting glossary

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Scheduled Reports

Scheduled Reports in Social Listening enables you to receive automated reports in the form of email and PDF (as a downloadable report).​​By setting up a Scheduled Report, you can get emails that show Listening Insights based on the criteria you select. Besides email, you also have the option to embe

Insights

Scheduled Reports

Knowledge Base Article

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Advanced Entities & Settings in Listening

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Reddit API Data Availability Limitation and Workaround

OverviewWhen using Reddit’s new APIs, there is an important limitation to be aware of: Data is only available for subreddits that are added by the owner.What does this mean?Even though the platform allow users to add any subreddit, data access depends on ownership.If a Partner wants to report on a s

Reporting - SES

Sprinklr Social

Social - SES

Knowledge Base Article

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Engage, publish and report on Reddit

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LinkedIn Metrics Update in Sprinklr Advocacy (26.1)

Overview Sprinklr Advocacy is introducing enhanced LinkedIn post-level metrics as part of the 26.1 release. This update allows admins and program owners to access richer engagement insights while ensuring no disruption to existing advocate workflows. What’s New With this update, the following Linked

26.1

social

Sprinklr Social

New Article

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Knowledge Base Article

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Analytics/Reporting (Advocacy)

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How to Get AI Creative Insights Enabled

SUMMARYThis article covers the process to get an AI-powered insights dashboard enabledEnablement ProcessThis feature is available for all advertising partners. To enable this feature, send all logo files and brand names used by the brand to tickets@sprinklr.comBackfill of data will be done for the l

marketing

Knowledge Base Article

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Enablement