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Agent Self Monitoring - Voice (Inbound)

The Agent Self-monitoring Reporting Dashboard (Inbound) is a standard dashboard created for agents to provide a quick summary of an agent's inbound call activity. As an agent, you use this dashboard as a self-evaluation tool and view your performance for the selected timeframe. The dashboard pr

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Overview of Simplified Inbound Agent Experience

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iOS - v11.0.0

This article walks you through the step-by-step process of integrating Sprinklr Messenger (Live Chat) with your iOS mobile app.Note: Sprinklr Messenger supports iOS 15.1 and above.Step 1: Setup You can set up the Live Chat SDK in iOS using one of two methods:CocoaPods Swift Package Manager (S

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Knowledge Base Article

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Older Versions

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iOS - v12.0.2

This article walks you through the step-by-step process of integrating Sprinklr Messenger (Live Chat) with your iOS mobile app.Note: Sprinklr Messenger supports iOS 15.1 and above.Step 1: Setup You can set up the Live Chat SDK in iOS using one of two methods:CocoaPods Swift Package Manager (SPM)

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Knowledge Base Article

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Older Versions

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Sprinklr Unified Platform (Integrations) and Cross Products (Display/Presentations): 20.2 Release Notes

Sprinklr Unified Platform and Cross Products' latest 20.2 release introduces a range of exciting new capabilities to enhance integration flexibility and security and simplify workflows. ​

marketing

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20.2 Release (4th Feb '25 Onwards)

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Getting started with livechat commerce

IntroductionLive chat commerce improves your customers' shopping experience by enabling catalogue browsing, product discovery, real-time personal shopper assistance, and personalized recommendations. It also empowers agents to enhance the customer's purchase experience by providing a "Personal Shopp

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Introduction to Livechat Commerce

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18.5 Key Changes in User Experience

With this release, Hyperspace will now be the default experience for all users. Other enhancements include page density control, filter improvements, adding Sprinklr AI+ support to create Topic, Theme, Story Query, and Keyword Lists, charts support in Newsletters, etc.

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v18.5 Spring Release (May)

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Value of Ads Composer

Sprinklr Ads Composer is a platform that offers several benefits to businesses that are looking to streamline their advertising process. Universal User Interface: The Sprinklr Ads Composer is a universal ads composer and is channel-agnostic. This comes as a significant advantage, as it eliminates th

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Knowledge Base Article

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Getting Started

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Command Center: Support for Conversation Insight

The Sprinklr Display-powered Command Center offering now supports Conversational Insights, you can now leverage AI-powered clustering capabilities to generate rich consumer insights and content ideas by discovering unknowns and ensuring your content resonates with your audience. You can now automati

Display - SES

Command Center: Support for Conversation Insights

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Display

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What is Case Analytics View?

Case Analytics view in Conversational Analytics offers users a consolidated display of agent-customer conversations. It incorporates AI scoring to evaluate agent performance, a widget that highlights intents, noise, loudness, and entities detected in the conversation, and various case details. This

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What is Case Analytics View

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Workforce Management Overview

Sprinklr's Workforce Management (WFM) streamlines contact center operations and offers robust capabilities for Forecasting, Capacity Planning, Scheduling, Time Off management, and Real-time Adherence. It uses proprietary AI solutions to accurately predict forecasts, generate optimal capacity pl

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Knowledge Base Article

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Sprinklr's Workforce Management Solution

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Sprinklr Service: Patch Changes (18.5.2)

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint.

18.5 Release

Sprinklr Service

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v18.5.2 (July)

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Interactive Filters: Option to Update and Manage Date Range through Shareable URLs

Sprinklr Display and Presentations offers interactive filters to be included in shareable URLs directly for supervisors and stakeholders, allowing for more dynamic storytelling.Now you can directly change the date range temporarily from the shared URL for important KPIs to visualize and monitor how

Display - SES

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Knowledge Base Article

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Display

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Setup automatic callback to dropped off customer at critical leg in IVR

Sprinklr IVR provides us the ability to take inputs from the customer and cater to their queries when they reach out to brands on voice as a medium. In this article we will learn about how to set Automatic Callback in IVR on Critical Legs / Paths.Business Use CaseCallback feature for customers who c

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Setup automatic callback to dropped off customer at critical leg in IVR

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Campaign Role-based Configurations

Sprinklr offers a number of options to configure your environment based on User Roles. These configurations can be requested through your Success Manager and will appear to Users or User Groups based on their assignment to a specific Role.

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Roles and Permissions

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Reporting on Work Queue Level Custom Fields

You can create custom fields at the Work Queue level, and in Unified Routing, assign values to them.These custom fields can only be included in assignment engine reports, offering more detailed insights into the work queue’s properties. To create a report involving work queue level custom fields, it

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Knowledge Base Article

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Introduction to Reporting

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Quick Select Card Template

Within the Live Chat widget, you can swiftly create and deploy a Quick Select Card template to engage with customers. This card offers versatile options, including a grid variant, a pills variant, or a combination of both.To get this template enabled, please raise a support ticket by contacting tick

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Knowledge Base Article

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Rich Text Assets

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KakaoTalk Brand Message Templates - Overview

KakaoTalk Brand Message is Kakao’s official business messaging product, designed to help companies boost visibility and drive sales by delivering promotional content directly to customers’ phones. Sprinklr supports this capability via the Brand Message API, a one‑way marketing API offered by Infobip

Sprinklr Service

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KakaoTalk Brand Message Templates

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Sprinklr Service: 20.2 Release Notes

Sprinklr Service unifies customer experiences across voice, digital, and social channels. This release delivers advanced capabilities, enhancing efficiency and enabling businesses to craft consistent interactions across all touchpoints.

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Knowledge Base Article

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20.2 Release (4th Feb '25 Onwards)

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About Project Management

Welcome to Project Management! Watch this video to familiarize yourself with the basic concepts and key functionalities offered by our new platform!

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About Project Management

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Kakaotalk Business Overview

OverviewKakaoTalk is a popular instant messaging application that enables users to send and receive text, voice, and video messages, and share media files. It offers features for both personal and business use. Known for its user-friendly interface and robust security measures, KakaoTalk is a popula

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Knowledge Base Article

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KakaoTalk Overview