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Add LINE Ads Accounts

LINE is a mobile-first application where you can exchange texts, images, video, audio, and conduct free VoIP conversations and video conferences. Sprinklr supports ad publishing and reporting from your Line Ads account.Note: You will need to be an Admin on native to add an ad account in Sprinklr.Pre

marketing

Knowledge Base Article

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Setting Up LINE in Sprinklr

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Creating a Stats Import Template

SUMMARYThis article covers how to create a stats import template which is the first step to import any external data and use it in ads reporting or optimization. Templates are required in order to map the headers of the file with Sprinklr dimension name the header corresponds to. This is to ensure d

marketing

Knowledge Base Article

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Setting Up Stats Import

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Use URL Shorteners in Sprinklr Marketing (Ads)

Reduce the length of your URLs and make them more efficient for publishing on social media ad campaigns.URL Shortener is a tool that reduces the length of your URL. It can be created for use when publishing content that includes links. When URL shorteners are applied to ad posts in Ads Composer, Ads

URL Shortener

Knowledge Base Article

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Integration Guides

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Textarea Field

The article outlines the steps to create a Textarea Field in Entity Studio. Textarea allows you to input and editmultiple lines of text. Creating a Textarea Field in Entity StudioNavigate to Launchpad. From the Sprinklr Service tab, click Entity Studio from the Persona Apps section. The Entity Manag

New Article

26.4

Sprinklr Platform

Knowledge Base Article

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Fields and Relationship

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Text Field

The article outlines the steps to create a Text Field in Entity Studio. Creating a Text Field in Entity StudioNavigate to Launchpad. From the Sprinklr Service tab, click Entity Studio from the Persona Apps section. The Entity Manager page appears with the list of entities. Search for the desired en

New Article

26.4

Sprinklr Platform

Knowledge Base Article

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Fields and Relationship

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Importing Responses Data

The Import Survey Responses feature allows users to upload response data from external sources directly into a survey. This functionality is particularly useful for consolidating survey data collected through multiple channels or transitioning responses from legacy systems into a centralized platfor

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Survey Response

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Using a Custom "From" address

Email Marketing Accounts enables you to dispatch bulk, branded survey emails from Customer Feedback Management, utilizing a verified brand-owned domain. It offers both real-time and scheduled sending options, along with customizable sender information.You can refer to the Email Survey Distribution a

Insights

Knowledge Base Article

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Email Distribution

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Add an Email Marketing Account to publish emails in bulk

In this article you will learn how to add an Email Marketing Account in SprinklrHow to set-upIt is necessary to get the domain verified as a prerequisite in order to send the emails using the domain. You can follow the following steps to get your domain verified:Raise a support ticket at tickets@spr

Email Marketing Account

marketing

Social Accounts

Domain Whitelisting

+2

Knowledge Base Article

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Setting up Email Marketing 

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Merge Profiles

The Fetch and Merge Profiles action node helps your workflows automatically detect and combine duplicate customer profiles created across different channels. By using configurable identifiers—such as social media user ID, mobile number, email address, or custom profile fields—it identifies a matchin

Knowledge Base Article

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Setting Up Actions

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Suggesting Content - UGC (Advocacy)

User Generated Content (UGC) refers to the Content Suggestions made by the advocates who are part of the program. It enables brands to leverage real experiences, opinions, and stories from their advocates. It helps amplify the brand's message, build credibility, and foster a sense of community

Advocacy - SES

social

Social - SES

Knowledge Base Article

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End Users

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Add Google My Business account in Sprinklr

Google My Business (formerly termed as Google Places) allows you to create and claim your business listings across one or more locations. Your business listing will include business name, location, website, contact details, operating hours, pictures, and reviews. It appears on the right-hand side of

experience:space

Google Places

cloud:core

Google My Business

+11

Knowledge Base Article

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Google My Business

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Add CSS to Customize Survey

When creating a survey using the Survey Builder, you have the option to add custom CSS to further customize the appearance of your survey. This allows you to tailor the look and feel of the survey to match your brand or website. By adding custom CSS, you can modify the font styles, color scheme, lay

Surveys

Service

Knowledge Base Article

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Survey Customizations

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Manage Pinterest Product Catalogs

Product Catalogs are a collection of products on which reviews will appear on your site. In your Product Catalog, you can apply configurations to specific products or to categories of products, customizing the sub-ratings available to customers when they leave reviews on these products. Pinterest ca

marketing

Knowledge Base Article

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Publish Pinterest Dynamic Product Ads

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Conversation Routing

Meta has introduced Conversation Routing as a replacement for the now-deprecated Handover Protocol. With this new model, Facebook Pages can assign control of user conversations to different connected apps—such as Sprinklr—based on the entry point of the message. This article outlines how Sprinklr su

Service

Knowledge Base Article

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Conversation Routing

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Sprinklr Marketing: 19.5 Capabilities and Enhancements

Sprinklr's latest release features innovative AI capabilities and an enhanced marketing experience. Read more about Sprinklr's latest platform enhancements that offer exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint.

marketing

Insights

social

Service

Knowledge Base Article

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19.5 Release (May 18-26, '24)

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Certificate Based Token Generation

This guide will walk you through the process of creating an access token using the JWT (JSON Web Token). This is a certificate-based token generation approach that eliminates the need to store any token while ensuring secure authentication and information exchange. This process involves using a JWT

JWT API Authentication

Knowledge Base Article

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Security

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Adding Google.com as a source

Learn how to add Google.com as a Location Insights review source.Google.com is available as a premium source exclusively to Location Insights users. Brands can get access to the public reviews of their own locations as well as competitor locations on Google My Business (GMB) location pages. With a l

Insights

Knowledge Base Article

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Sources

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Ads Settings Roles & Permissions

Ads Roles and Permissions with respect to Ads Settings play a critical role in managing access and responsibilities within digital platforms. This article will explain in detail the permissions for Ads Settings, outlining the specific privileges and controls available to users tasked with managing a

marketing

Roles and Permissions

Advertising

Governance, Securities and Admin Capabilities

Knowledge Base Article

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Ads Settings

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Compose Reddit Ads using Ads Manager

Advertise on Reddit and reach a wider group of audience. Through Reddit Ads in Sprinklr, you can advertise to a 100k + active community, and 500M+ monthly visitors globally, allowing your brand to reach a highly engaged and active audience. ​Now to compose reddit ads on Sprinklr through Ads Manager,

marketing

Knowledge Base Article

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Ads Publishing

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Create and Assign Dynamic User Groups

Dynamic User Groups allow users within the same Task Queue to be grouped together in a single User Group. Create a Dynamic User Group Click the New Tab icon . Under Governance Console, select All Settings within Platform Setup. On the Platform Settings window, select User Groups within Man

experience:space

Insights

release:N-A

productmodule:workflow-engine

+11

Knowledge Base Article

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Create and Assign Dynamic User Groups